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Outstanding Search Solution – Easy, Reliable, and Excellent Supporttion
What do you like best about the product?
We've been using SearchStax for our sitecore infrastructure and couldn't be happier with the experience. The platform is incredibly user-friendly, making setup and ongoing management straightforward even for teams without deep Solr expertise. What stands out most is the reliability and stability of the system-downtime has never been an issue, and the performance is consistently excellent.
The support team is fantastic: always responsive, knowledgeable, and quick to resolve any questions or issues that arise. Their attention to detail and willingness to help gives us complete peace of mind and allows us to focus on our core business, rather than worrying about search infrastructure.
Overall, SearchStax has made our search implementation seamless and stress-free. I highly recommend it to anyone looking for a stable, easy-to-use platform backed by great support.
The support team is fantastic: always responsive, knowledgeable, and quick to resolve any questions or issues that arise. Their attention to detail and willingness to help gives us complete peace of mind and allows us to focus on our core business, rather than worrying about search infrastructure.
Overall, SearchStax has made our search implementation seamless and stress-free. I highly recommend it to anyone looking for a stable, easy-to-use platform backed by great support.
What do you dislike about the product?
nothing much at this stage to dislike at this stage. The product fulfilled all our existing requirements.
What problems is the product solving and how is that benefiting you?
The main reason is to move the unsupported on-prem SOLR servers to Searchstax which is completely managed. This takes off all the management and support of these servers. And critically the SOLR servers are now exposed to the notorious Log4j vulnerability and this is now completely mitigated.
Smooth & Stress-free integration to SearchStax
What do you like best about the product?
The Customer Success Manager and technical team from SearchStax have guided us through the process of migrating our in-house Solr to SearchStax. Also we have been given very insightful answers and suggestions when we had questions around Solr configuations and security.
Big shout out to Tyler, Karan and Alan for your support throughout the whole process.
Big shout out to Tyler, Karan and Alan for your support throughout the whole process.
What do you dislike about the product?
Everything is good from our point of view. Nothing to dislike.
What problems is the product solving and how is that benefiting you?
At the beginning of the integration, we had an issue extracting our existing configs from Solr. SearchStax provided us with the instructions quickly and the issue was solved on time.
Later on, issues around managed-schema and rebuilding indexes happened. SeachStax technical team managed to sort them out promptly.
Later on, issues around managed-schema and rebuilding indexes happened. SeachStax technical team managed to sort them out promptly.
SearchStax helped us build us a robust CMS search capability using SearchStax
What do you like best about the product?
Support team was available an email away to support anytime of the day for all technical questions and challenges.
What do you dislike about the product?
None I can think of. The support and the IT team is great in the help they provided.
What problems is the product solving and how is that benefiting you?
Our Public websites and CMS content search
Sitecore Experience
What do you like best about the product?
We never had any major issues with Search after we moved to SearchStax. The search was a major concern previously with the on-prem solr instance. Love the support team, always available to answer questions.
What do you dislike about the product?
We recently received error notifications from SeacrhStax and it was taken care of by the support team. It would have been better if details were shared around the error with us.
What problems is the product solving and how is that benefiting you?
Site search for now but want to understand AI features you have implemented on your end.
as a Service
What do you like best about the product?
PaaS offering for search tech, goes well with our Sitecore PaaS environment. Although not invested in yet, Studio looks very good for search optimisation.
What do you dislike about the product?
We are not using it to its full potential yet, so hard to find faults as yet.
What problems is the product solving and how is that benefiting you?
Now our search engine solution where we need search, and in the format we are after: PaaS. Not fully invested in search as yet, once this starts I can foresee a lot of internal demand to do more with it. The main initial reason for investing is spec-based product search of our vary varied catalogue to assist customer and internal self-serve (it takes a lot of time for our staff to learn how to sell our products)
8/10 for me, friendly, quick service
What do you like best about the product?
1. The quick response SLA
2. Cloud dashboard is clean and summarizes everything
3. Capable to compete with other search service (Azure Solr, ELK, etc)
4. Good technical documentation and explanation
2. Cloud dashboard is clean and summarizes everything
3. Capable to compete with other search service (Azure Solr, ELK, etc)
4. Good technical documentation and explanation
What do you dislike about the product?
1. It is quite hard to integrate with mongodb-connector
2. Searchstax online dashboard does not filter based on ssXXXXX, which can be tedious if we want to filter based on this
2. Searchstax online dashboard does not filter based on ssXXXXX, which can be tedious if we want to filter based on this
What problems is the product solving and how is that benefiting you?
1. Search related algorithm is cool and effective (BM25)
2. Learned resolving issue (missing fields, high JVM, repopulate)
3. Able to search documents quickly and effective
2. Learned resolving issue (missing fields, high JVM, repopulate)
3. Able to search documents quickly and effective
Recommendations to others considering the product:
1. keep on the quick SLA response good work
2. make it easier to integrate with other DBs for Cloud AND onprem
2. make it easier to integrate with other DBs for Cloud AND onprem
Responsive Support, Helpful Troubleshooting Docs, Plugin Helpful But Needs More Frequent Updating
What do you like best about the product?
Support is responsive and very helpful - even with setup questions
What do you dislike about the product?
Setup documentation for use with Sitecore is slightly unclear about different scenarios. Sitecore Plugin tool can be unclear to use and finicky. Should allow trial accounts on existing user accounts (don't require a dummy email address to create a trial account).
What problems is the product solving and how is that benefiting you?
Reduce direct maintenance/support responsibility of required Solr instances for Sitecore.
SeachStax Review
What do you like best about the product?
The SearchStax team has been extremely responsive to our unique custom requirements and last minute changes. They are always friendly and professional. We haven't presented them with a challenge yet that they couldn't solve.
What do you dislike about the product?
We are on the east coast, their technical team is on the west which creates occasional scheduling issues. They are as flexible as I could hope but it does create occasional issues.
What problems is the product solving and how is that benefiting you?
Complex indexing with 5-6 data sources, faceting, prmototions, customized weighting, filtering, sorting, custom result displays.
Searchstax is Awesome
What do you like best about the product?
Support from the searchstax team is the best, they are always available
What do you dislike about the product?
I don't think of any at this time. May be Java pieces that slows down when the traffic is heavy on website
What problems is the product solving and how is that benefiting you?
Search and Sitemaps are really good and the new version of Solr is fully integrated. solr9 is super good.
Sitecore 10 Upgrade with SearchStax - Smooth Sailing
What do you like best about the product?
We were tasked with a major upgrade from Sitecore 9.x to 10.x, with this came a shift to SOLR Cloud from Azure Search Indexes.
The shift to SOLR from Azure was very smooth as we decided to go ahead and engage with the Customer Success SearchStax Team and Onboarding team.
The support team were responsive and gave references to a vast knowledgebase which allowed us to pull off the upgrade within a short timeframe without a hitch.
Their experience with the Sitecore platform was key to the smooth process and we have found the shift to SearchStacks beneficial when it comes to search speeds and sorting functionality.
Would recommend engaging the customer success team if undertaking any large projects, as it was good to check in periodically as to issues experienced and stepts as to resolve. Identifying whether it is the application based issue or otherwise a limitation with the Service provided by SearchStax.
The shift to SOLR from Azure was very smooth as we decided to go ahead and engage with the Customer Success SearchStax Team and Onboarding team.
The support team were responsive and gave references to a vast knowledgebase which allowed us to pull off the upgrade within a short timeframe without a hitch.
Their experience with the Sitecore platform was key to the smooth process and we have found the shift to SearchStacks beneficial when it comes to search speeds and sorting functionality.
Would recommend engaging the customer success team if undertaking any large projects, as it was good to check in periodically as to issues experienced and stepts as to resolve. Identifying whether it is the application based issue or otherwise a limitation with the Service provided by SearchStax.
What do you dislike about the product?
There were some minor teething issues with regards to timezone, however we were able to come up with a working arrangement after the first few weeks.
Otherwise there was little issue encountered.
Otherwise there was little issue encountered.
What problems is the product solving and how is that benefiting you?
Indexing with Azure had some limitations as to funcitonality, we decided to shift to SOLR and SearchStax was recommended by our business partners in Sitecore space. Indexing speeds have improved and we also find that we are no longer experiencing some indexing issues that was occurring previously with Azure.
Recommendations to others considering the product:
Definitely engage the Customer Success Team
Prepurchase also provided big discounts.
They were flexible in enabling deployments based on our development timelines so that we weren't stuck paying for anything we weren't using.
Prepurchase also provided big discounts.
They were flexible in enabling deployments based on our development timelines so that we weren't stuck paying for anything we weren't using.
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