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Reviews from AWS customer

47 AWS reviews

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240 reviews
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4-star reviews ( Show all reviews )

    Vincent Gunawan

Unified security platform has improved multi-site VPN access and simplified network management

  • April 23, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Fortinet FortiGate is as a UTM to distribute our IP DHCP, to segment our VLAN, and to manage our network infrastructure.

I also use Fortinet FortiGate as a VPN and for site-to-site connection between our multiple sites, such as my head office, our developer office, and data center. It acts as a network security tool where we use an IPS to filter attacks from the outside public to our server.

Regarding my main use cases, I would like to add that it has quite a good GUI and dashboard, making it easy to use. Additionally, we use DNS filtering and application filtering to filter the applications that users can access to the internet.

What is most valuable?

The best features Fortinet FortiGate offers include reliability and a good user interface and user experience.

The user interface is the most valuable to me because it is easy to use, easy to manage, and quite easy for a newcomer to operate. The features are quite good for filtering applications and for addressing our needs, such as blocking social media or other unwanted content.

Fortinet FortiGate has positively impacted our organization by improving our security workflow and network security, as it is quite reliable compared to traditional routers or traditional switch cores from MikroTik or Cisco.

A specific example of how my workflow and network security has improved is that because we have multiple sites, Fortinet FortiGate has a multitude of signature-based features and multiple default policies, so we only have to add that to the profile. It is quite simple and easy to manage.

What needs improvement?

I think Fortinet FortiGate is quite good for now, though it could improve with the virtual IP, as it occasionally has a bug. They have a lot of CVE and updates to their system, and they need to be more concerned about their security.

For how long have I used the solution?

I have been using Fortinet FortiGate for about one year.

What do I think about the stability of the solution?

In my experience, Fortinet FortiGate is quite stable.

When the RAM or memory reaches 70% or 80%, the firewall is more likely unstable and may struggle to forward traffic. I think that is one of the areas where Fortinet FortiGate has room for improvement.

What do I think about the scalability of the solution?

Fortinet FortiGate's scalability is limited because it is on-premises, so we would have to change the type of Fortinet FortiGate as we grow.

How are customer service and support?

The customer support is really helpful for their principle, but they lack technical competency at layer one, as they tend to only look for logs before promoting issues to layer two for resolution.

Which solution did I use previously and why did I switch?

Previously, we used Aruba as a firewall and switch core, but it lacked security features, so we had to move to the next-generation firewall.

What was our ROI?

I am afraid I cannot say that I have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is that I think the price is quite good besides the leader in Gartner's next-generation firewall.

Which other solutions did I evaluate?

Before choosing Fortinet FortiGate, we evaluated a lot of competitors at that moment, and we chose Fortinet FortiGate.

What other advice do I have?

My advice to others looking into using Fortinet FortiGate is that you need to think carefully about your usage and calculate your business needs. If you miscalculate, you might end up buying a Fortinet FortiGate that cannot meet your needs, leading to potential downtimes or failures.

I have no additional thoughts about Fortinet FortiGate except that I mentioned the easy user interface and experience for beginners. However, I noted that when the memory reaches up to 80%, the firewall does not function as well. I would rate this product a 9 out of 10.


    ChandanKumar

Strong content filtering has isolated lab traffic and has reduced security costs significantly

  • April 16, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Fortinet FortiGate is content filtering, and content filtering is the primary function. I am also doing East and West traffic filtering.

I use content filtering and East-West traffic filtering by creating groups based on separate projects in Active Directory, and on the firewall side, I create policies, web application profiles, and category-based profiles tailored to each project's requirements.

We have separate projects, and I isolate those subnets from one subnet to another so that both subnets do not communicate directly and only communicate via Fortinet FortiGate itself, with policies created to manage the East and West traffic.

What is most valuable?

Some of the best features of Fortinet FortiGate are its ease of use compared to other vendors, and from a troubleshooting point of view, it is also very useful and easy to troubleshoot. It stands out as easy to use and troubleshoot because I do not need to create separate NAT policies; with Fortinet FortiGate, I align my NAT policies and content filtering within a single policy, making management straightforward, and the logs are clearly visible, making troubleshooting much easier.

Compared to other firewalls, Fortinet FortiGate offers easily manageable features such as vulnerability profiles and threat profiles, which I believe is one of its main advantages.

Fortinet FortiGate has positively impacted my organization with its cost-effectiveness because it provides features that are very similar to others, but at a much lower cost, and everything my organization needs is available with Fortinet FortiGate.

Being cost-effective has allowed us to save a lot of money, which is particularly useful since I was exploring firewalls to secure my internal labs, and finding Fortinet FortiGate was a revelation as I could achieve my requirements without the additional costs of other firewalls.

What needs improvement?

I wish Fortinet would explore SASE solutions more, as it has become very popular and people are increasingly using it.

For how long have I used the solution?

I have been using Fortinet FortiGate for around the last seven years.

What do I think about the stability of the solution?

Fortinet FortiGate is stable, and I have never experienced issues similar to those from the ASA.

What do I think about the scalability of the solution?

Fortinet FortiGate's scalability is very good, and I believe there are no issues.

How are customer service and support?

I have faced challenges related to support, as I have encountered issues where support engineers are not aligned within the time frame, and sometimes they request multiple logs unnecessarily, causing delays and leaving a bad impression on my end users.

I have had a bad experience with customer support many times.

Which solution did I use previously and why did I switch?

I previously used a Cisco ASA but switched due to certain performance-related issues.

How was the initial setup?

My experience with pricing, setup cost, and licensing went smoothly, with no issues related to licensing or installation, and the overall cost is definitely cheaper than other prominent firewalls along with phenomenal features.

What about the implementation team?

I do not have a business relationship with the vendor other than being a customer, but I do have partners to buy network equipment such as firewalls and switches.

What was our ROI?

I cannot share exact numbers for ROI, but I saved a lot of money, which made management very happy, especially knowing that I achieved my functional goals with Fortinet FortiGate that might have incurred more costs with other firewalls.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiGate has positively impacted my organization with its cost-effectiveness because it provides features that are very similar to others, but at a much lower cost, and everything my organization needs is available with Fortinet FortiGate.

My experience with pricing, setup cost, and licensing went smoothly, with no issues related to licensing or installation, and the overall cost is definitely cheaper than other prominent firewalls along with phenomenal features.

Which other solutions did I evaluate?

I evaluated options including Palo Alto, Cisco, and other products before choosing Fortinet FortiGate.

What other advice do I have?

I would rate Fortinet FortiGate a nine overall, as I only deduct one point for the support issues I have experienced.

I selected nine because, feature-wise, the product is excellent and cost-effective compared to others, but I deducted a point due to the disappointing support from Fortinet.

I advise others looking into using Fortinet FortiGate to check their requirements first, as it provides all kinds of services other firewalls do and is very cost-effective.

People looking for a firewall should definitely evaluate Fortinet FortiGate, as it is very cost-effective and offers all the features they are likely looking for. I gave this review a rating of nine out of ten.


    Sohan Hadke

Improved real-time threat visibility has reduced incidents and simplifies daily security management

  • April 09, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Fortinet FortiGate has been to enhance our network security.

What is most valuable?

The best features of Fortinet FortiGate are the intuitive dashboard and the strong firewall policy management that is really easy to configure. It gives a complete real-time overview of your network traffic, and I also really appreciate the deep packet inspection features. Fortinet FortiGate has positively impacted my organization by significantly improving our network security. We have seen a substantial drop in security incidents and unauthorized access attempts, and it also saved us time because managing and monitoring the network is much faster and easier now compared to before.

What needs improvement?

One thing I wish was better in Fortinet FortiGate is the initial setup and configuration, which can be a bit complex for a new user. The reporting features could also be more detailed and customizable, and sometimes the interface feels a little overwhelming with so many options. Better documentation and simpler onboarding would really help.

For how long have I used the solution?

I have been using Fortinet FortiGate in my organization for one year.

What do I think about the stability of the solution?

Fortinet FortiGate has been very stable for us. In one year, we have had almost no downtime, and it just runs smoothly in the background without any major issues.

What do I think about the scalability of the solution?

We have not faced any scalability issues with Fortinet FortiGate so far. It handles our current load well, and we did not need to expand it.

How are customer service and support?

I have contacted customer support for Fortinet FortiGate a couple of times, and the experience was good overall. They responded fairly quickly, and we were able to solve our issue without much back and forth. I am satisfied with the support.

I give customer support for Fortinet FortiGate a solid 10 out of 10. Every time I reached out, they were responsive, knowledgeable, and resolved my issue completely. No complaints at all.

Which solution did I use previously and why did I switch?

Fortinet FortiGate is the first dedicated firewall solution we implemented in our organization.

How was the initial setup?

The pricing for Fortinet FortiGate is a bit on the higher side, but honestly, it is worth it for what you get. The setup cost was reasonable, and the licensing is straightforward with annual renewals without much hassle.

What about the implementation team?

Before choosing Fortinet FortiGate, we evaluated other options such as Cisco ASA and Palo Alto. We went with Fortinet FortiGate mainly because of the better pricing and easier management interface.

Fortinet FortiGate is deployed on-premises in my organization.

What was our ROI?

I have definitely seen a return on investment since we switched to Fortinet FortiGate. We have saved about 20 to 25% of IT maintenance costs, and we no longer need a dedicated person just for network monitoring. The time we spend troubleshooting issues is about 30% faster now.

Which other solutions did I evaluate?

Before choosing Fortinet FortiGate, we evaluated other options such as Cisco ASA and Palo Alto. We went with Fortinet FortiGate mainly because of the better pricing and easier management interface.

What other advice do I have?

On a daily basis, I log in to the Fortinet FortiGate dashboard to check traffic logs and monitoring and suspicious activity on our network. For example, if any unauthorized website or application is being accessed by an employee. Fortinet FortiGate is a go-to tool for keeping our network safe and under control. It is straightforward to use once you get the hang of it.

We have seen about a 40 to 50% reduction in security incidents since we deployed Fortinet FortiGate, and in terms of managing network policy, we are at least 30% faster compared to our previous setup.

I definitely recommend Fortinet FortiGate to anyone looking for a reliable network security solution. I give this review a rating of 8 out of 10. Just make sure you spend some time during the initial setup and configuration.


    Abhinandan Yadav

Unified security and sd-wan have improved uptime and cut wan costs for multi-site branches

  • March 31, 2026
  • Review provided by PeerSpot

What is our primary use case?

I have been using Fortinet FortiGate for the last two years, specifically models like 60F and 200F.

My main use case for Fortinet FortiGate involves using models like 60F, 100F, and 200F, while not utilizing models 48, 49, and 50F.

In day-to-day operations for tickets, Fortinet FortiGate is much more than just a basic firewall; it functions as full unified threat management. I use it to configure security policy, layer 2, layer 7, SNAT, DNAT, zone-based and policy-based routing, complete series management, and VPN management, including IPsec. I have multiple branches, so I create IP site-to-site tunnels, and some users require remote access VPN.

What is most valuable?

The best features Fortinet FortiGate offers include secure SD-WAN, intelligent ISP selection, and load balancing with application awareness.

These features have made a significant difference for my organization by improving day-to-day user experience and business continuity. At SD-WAN load balancing, we experience the real impact. Fortinet FortiGate distributes traffic across multiple ISPs using load balancing, link health checks, and application awareness. Before implementing SD-WAN, when one ISP became slow, the internet performance suffered or failover was manual and delayed, leading to user complaints about slow internet. After SD-WAN completion, traffic automatically shifts to the best performing link, with critical application-to-application traffic using the lower latency path and backup link. If the primary link fails, it switches immediately to the secondary link with no business impact or losses. ISP issues are now better handled for the applications.

Regarding additional features, they do not always get highlighted by big vendors, but in real deployment, the all-in-one simple operation advantage is evident. Instead of a separate firewall, a separate SD-WAN, and separate devices, this firewall provides all capabilities in a single appliance, with all abilities available on one device.

Fortinet FortiGate has positively impacted my organization in three major areas: security, efficiency, and cost. Security has become stronger with fewer malware and phishing incidents, IPS blocking attacks in real time, and web filtering that stops risky user behavior. The real impact is in blocking users from clicking malicious links, shifting from firefighting by the IT team to threat blocking at the firewall level, resulting in minimal endpoint infection and lower security incidents, reduced downtime, and a better overall security posture. Operation efficiency has improved due to centralized control policy, VPN logging, SD-WAN automation failover, load balancing, and faster troubleshooting through visibility tools, replacing manual ISP failover and time-consuming debugging with automated traffic steering, quick root cause analysis, and better logs plus dashboard. User experience has also improved, which is often overlooked. With stable internet provided by SD-WAN, priority for business applications, and a reliable VPN connection, we no longer experience frequent internet slow complaints, allowing smooth video calls with Teams and Zoom, and consistent access to SaaS applications, resulting in happier users and improved productivity over time.

What needs improvement?

Users report stability issues in certain versions, which requires regular updates. Real-world attacks have also highlighted the need for urgent patching of vulnerabilities.

Fortinet FortiGate, while a powerful and feature-rich web firewall, could improve in areas like firmware stability, documentation, and ease of use. The learning curve can be steep for some users. For beginners, support quality can vary, and frequent updates with occasional vulnerabilities call for careful patch management. However, once Fortinet FortiGate is configured, it remains highly reliable and efficient. Customer support needs improvement, as I find it very slow, with reports from other users reflecting that customer support is inadequate.

For how long have I used the solution?

I have been working in my current field for the last three years.

What do I think about the stability of the solution?

We have seen specific numbers indicating that with SD-WAN plus high availability, there is typically a 60 to 90 percent reduction in internet-related downtime. For example, before implementation, I had two days of downtime per month due to ISP issues, but now it is reduced to one to two hours a month with auto failover. Regarding network performance and user experience, we are seeing 30 to 50 percent faster application performance, a 70 to 90 percent reduction in malware and phishing incidents after applying security measures, and troubleshooting that is 40 to 60 percent faster in resolution.

Fortinet FortiGate is stable.

What do I think about the scalability of the solution?

Fortinet FortiGate's scalability is one of its strong areas, designed to scale from small branch offices all the way to high-scale data centers and cloud environments.

How are customer service and support?

Customer support is poor. Sometimes I open a critical ticket only to have customer support respond in four to five hours, reflecting that customer support is very weak. I rate customer support a seven out of ten.

Which solution did I use previously and why did I switch?

Before using Fortinet FortiGate, I was using a SonicWall firewall, and I switched mainly due to the need for SD-WAN capabilities, which SonicWall did not provide.

Before choosing Fortinet FortiGate, I evaluated other options including Sophos firewall and Palo Alto. With Palo Alto, the challenge was the cost, and Fortinet was the lower-cost solution, leading me to choose Fortinet.

How was the initial setup?

My experience with pricing for Fortinet FortiGate includes hardware and subscription, with typical costs ranging from about seven hundred dollars to one thousand five hundred dollars for a small firewall and one thousand five hundred dollars to four thousand dollars or more for mid-size SMB. The initial setup cost, which requires an engineer for the initial partner network, is competitive compared to other vendors, particularly given the number of features included. However, the licensing model can be complex, and ongoing subscription costs require careful planning. The setup is straightforward for basic deployment, although advanced configurations like SD-WAN and VPN require expertise. Overall, it offers good value for money, but organizations should evaluate the total cost of ownership, including yearly licensing, with a typical pattern of 50 to 60 percent hardware cost and yearly subscription.

What was our ROI?

I evaluate the changes in return on investment after implementing Fortinet solutions for my SD-WAN and hybrid workforce as significant and valuable. Real metrics for management include reducing reliance on MPLS and shifting traffic to broadband links, typically resulting in a 30 to 50 percent WAN cost saving. For example, the impact of using hybrid MPLS and broadband SD-WAN for intelligent route traffic is to drive cheaper WAN with better performance. There is also security incident reduction leading to higher ROI. With IPS, web filter, and zero trust, we see a typical impact of 70 to 90 percent fewer security incidents. After implementing Fortinet FortiGate, Fortinet SD-WAN, and unified SASE, we observed significant ROI through reduced WAN costs by around 30 to 40 percent, improved uptime with nearly 70 to 80 percent reduction in downtime, and lower operational overhead by consolidating multiple security and networking functions into a single platform, which has also led to a reduction in total cost of ownership by 25 to 30 percent.

I have seen a strong ROI impact from Fortinet FortiGate SD-WAN, with reduced costs.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing for Fortinet FortiGate includes hardware and subscription, with typical costs ranging from about seven hundred dollars to one thousand five hundred dollars for a small firewall and one thousand five hundred dollars to four thousand dollars or more for mid-size SMB. The initial setup cost, which requires an engineer for the initial partner network, is competitive compared to other vendors, particularly given the number of features included. However, the licensing model can be complex, and ongoing subscription costs require careful planning. The setup is straightforward for basic deployment, although advanced configurations like SD-WAN and VPN require expertise. Overall, it offers good value for money, but organizations should evaluate the total cost of ownership, including yearly licensing, with a typical pattern of 50 to 60 percent hardware cost and yearly subscription.

Which other solutions did I evaluate?

Before choosing Fortinet FortiGate, I evaluated other options including Sophos firewall and Palo Alto. With Palo Alto, the challenge was the cost, and Fortinet was the lower-cost solution, leading me to choose Fortinet.

What other advice do I have?

My advice for others considering Fortinet FortiGate is to properly size the appliance as the most important factor, design SD-WAN correctly from day one, enable security features gradually, and properly learn FortiOS concepts. Using centralized management tools like FortiAnalyzer and FortiManager is also crucial. Planning for high availability, whether active-passive or active-active, is important, as is monitoring properly and regularly. My advice would be to size the appliance correctly based on real traffic with security features enabled, design SD-WAN policy carefully, and enable features in phases, with a solid grasp of FortiOS and centralized management tools being vital for long-term success.

Fortinet FortiGate is a powerful, scalable, and cost-effective next-generation firewall solution that delivers excellent value, especially for SD-WAN and multi-site deployment. Achieving the best results depends on proper design, sizing, and ongoing optimization, making Fortinet FortiGate a reliable and feature-rich solution of great value for the money. I have rated this review a nine out of ten.


    Nitin Yadav

Centralized security management has improved policy control and simplified daily operations

  • March 30, 2026
  • Review from a verified AWS customer

What is our primary use case?

I use Fortinet FortiGate in security and policy for security profiles, blocking and allowing for certification on a day-to-day basis.

I block Gmail and personal mail along with other applications. We block webmail and allow corporate mail, Microsoft 365, and block unwanted categories such as pornography and weapons while implementing URL filtering.

Global systems use standard Fortinet terminology. We use FortiManager and FortiAnalyzer, where FortiAnalyzer is used for logging and FortiManager is used for centralized management across multiple gateway devices.

By implementing Fortinet FortiGate in our organization, we can control applications and block unauthorized apps.

Control security platform features such as policy enforcement and SD-WAN streaming particularly improve our work by reducing manual configuration across multiple devices, allowing faster change implementation, and reducing troubleshooting time.

This control typically leads to measurable outcomes across operations, security, and performance.

We use Fortinet FortiGate on-premises and in the public cloud.

What is most valuable?

In my experience, the best feature Fortinet FortiGate provides is its impressive logging system, which is very easy to read to understand what the issue is.

The SD-WAN feature is very valuable for us. By integrating SD-WAN, we can manage our ISP links and SD-WAN rules.

Using SD-WAN on Fortinet FortiGate provides lower latency and stability improvements, critical application routing via lower latency links, reduction in jitter and packet loss, with both links actively used instead of one idle backup, leading to better bandwidth utilization.

The biggest strength is the consolidated platform that combines firewall, SD-WAN, VPN, and security stack in one device.

What needs improvement?

We can improve the UI readability when working with large configurations. I chose a rating of nine because of the troubleshooting power and launch issues. We need CLI debug capabilities in addition to the UI.

For how long have I used the solution?

I have been working in my current field for the last three years.

What do I think about the stability of the solution?

Fortinet FortiGate is a stable and scalable firewall.

What do I think about the scalability of the solution?

Fortinet FortiGate is manageable on one platform, but scalability depends on how we scale. Model ranges for small branches and high-end applications are delivered easily by moving to a higher model.

How are customer service and support?

Support is also good.

Which solution did I use previously and why did I switch?

I previously used Sophos firewall before moving to Fortinet FortiGate.

What about the implementation team?

We evaluated other options such as Palo Alto before choosing Fortinet FortiGate. We evaluated both Palo Alto and Sophos firewalls during our selection process.

What was our ROI?

It is a time-saving product.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing for Fortinet FortiGate is generally positive from a value perspective.

What other advice do I have?

I advise others to use Fortinet FortiGate, considering the firewall size, throughput including IPS, SSL-VPN, web filtering throughput, VPN load, and UTM versus Enterprise bundle.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    reviewer2808123

Long-term deployment has supported flexible security services for diverse customer needs

  • March 11, 2026
  • Review provided by PeerSpot

What is our primary use case?

I integrate service with Fortinet FortiGate. I integrate service, and some manage service, so the customer already has the firewall and we manage them, or we sell the hardware. But mostly for hardware, there are a lot of sellers, so mostly we do the services.

If the customer wants Fortinet FortiGate, I give Fortinet FortiGate. If the customer wants Sophos, I give Sophos. Both have a different market and different customer profile.

Whatever the customer asks, we provide. I'm running Fortinet FortiGate now because a customer wants that in my data center.

What is most valuable?

I find Fortinet FortiGate valuable due to Fortinet's ASIC, as I have known Fortinet FortiGate since a long time ago, from the first time they ran. They use ASIC. While Sophos also has a special hardware solution such as Xstream, they have all different purposes and different advantages, so I can utilize both. It depends on the customer.

I don't have any problem with Fortinet Unified SASE. Mostly in Indonesia, in our market, customers buy the brand without knowing the full capability of it. So actually with Fortinet FortiGate, you also have to implement FortiManager, FortiAnalyzer and for hardware control, FortiNAC and so on. But because it's so modular, sometimes customers mistakenly just buy the firewall. The firewall doesn't work right. That's a problem. I understand that this product design philosophy of Fortinet FortiGate is meant to serve very big corporations which have established SOC teams. They put segmentation of who is the manager and who is the analyzer. That's why they put the separate server for that. But because the brand is so famous, even small customers want to buy it.

What needs improvement?

I think Fortinet FortiGate could learn from its competitors that there's nothing to change. Perhaps they could just launch a lightweight version of the SIEM and SOAR tool, which is cloud-based. This would be for small organizations who cannot afford to build the full scale SOC facility and team.

For how long have I used the solution?

I have been working with Fortinet FortiGate for maybe five or six years, or maybe longer than that. It could be 10 years as well.

What other advice do I have?

I have been working with Fortinet FortiGate for quite a long time, but I am not a partner yet. Last year I took partnership with Sophos, so we do both.

I don't have experience integrating SD-WAN capabilities with Fortinet FortiGate yet, as we had a case but the project didn't go. SD-WAN is not mostly firewall. Yesterday, I just had a discussion with a new customer that wants to buy ZTNA and NAC.

I think the pricing of Fortinet FortiGate is affordable to some small customers, but they can only afford the firewall without the other components. Mostly firewall, so it's just selling products, not selling a security system.

In my opinion, Fortinet FortiGate doesn't need to be improved. It's because it has a different market. I had a case maybe five or six years ago. There was a tender of SD-WAN implementation for 10,000 mini marts. A company that has 10,000 outlets of mini marts needs security. In the data center at their headquarters, they need a very big firewall, up to 500 Gbps. But in the outlet, which is a small store or mini mart, they need a very small firewall that's capable to do SD-WAN, authentication, security, VPN and so on. Fortinet FortiGate has it all. Fortinet FortiGate is suitable for that kind of organization. They have a special SOC, so they buy FortiManager, FortiAnalyzer and so on. I rate this review an 8.


    reviewer2292894

Security platform has strengthened multi-purpose protection and supports AI-driven threat defense

  • March 10, 2026
  • Review from a verified AWS customer

What is our primary use case?

There are many main use cases for Fortinet FortiGate for my clients, including network firewall, VPN, ZTNA, and SD-WAN. The firewall is basically the primary function and one of the best features in Fortinet FortiGate.

How has it helped my organization?

The AI aspect has helped to protect data centers at scale by improving the reduction of false positive errors and handling unknown threats.

What is most valuable?

I have hands-on experience with demos and implementation of Fortinet FortiGate. The AI and ML enhanced FortiGuard services are quite new, and I have some experience but not much since they are a new feature.

What needs improvement?

The stability and performance of Fortinet FortiGate are mixed, as some features are quite good and very stable while others are quite new and very buggy.

There are quite a lot of bugs in Fortinet FortiGate, and they introduce new features every day that come with problems. I think they introduce them too fast.

Fortinet brings in new products every year and acquires new companies while inventing new products, which is good but also bad because they introduce a lot of workload and problems or bugs onto the table.

For how long have I used the solution?

I have been using Fortinet FortiGate for almost three years.

What do I think about the stability of the solution?

The stability and performance of Fortinet FortiGate are mixed, as some features are quite good and very stable while others are quite new and very buggy.

What do I think about the scalability of the solution?

Scalability highly depends on the purchase decision. If the user bought the appliance, then it is not scalable, but for the VM on the software side, it can expand.

How are customer service and support?

I have some experience with Fortinet's customer service and technical support. I would rate the technical support of Fortinet on a scale of 1 to 10 around a 7 or 8, primarily because they have local operations in Thailand, so they have at least some people who can speak Thai.

Which solution did I use previously and why did I switch?

I do have experience in working with technologies other than email security solutions.

How was the initial setup?

If talking about the general product, the initial setup of Fortinet FortiGate is quite straightforward, simple, and easy. However, it depends on the DNA of the product. If the Fortinet product was acquired from another company, that is a different story.

What about the implementation team?

My role is usually on the pre-sales and the POC role in integrating SD-WAN capabilities with Fortinet FortiGate. I am not involved in the implementation side and cannot tell much about it.

What other advice do I have?

In Thailand, the concept of unified SASE is not very popular because the traffic has to go through the cloud, and they are not very afraid of the cloud or highly adopting it at this time.

I know about dynamic segmentation in Fortinet FortiGate from the book and theory side, but on the implementation side, there are not many projects that implement it that way. It is probably never done.

There are several benefits that Fortinet FortiGate brings to the table, and I cannot speak of only one or two as it is too extensive. It highly depends on the use case, and the only word I can tell is that it is very multi-purpose or all-purpose and highly usable in many use cases.

Fortinet FortiGate is quite a mix for organizations considering it, as some products are very easy and straightforward to start, making it easy to sell, and then they can expand to other more complex and advanced products.


    reviewer1929939

Reliable security has improved internet routing and optimized multi-site traffic performance

  • March 03, 2026
  • Review provided by PeerSpot

What is our primary use case?

As a customer, we work with Fortinet FortiGate. Our major use case for Fortinet FortiGate is our Internet, serving as the main device for routing, firewall features, and everything.

What is most valuable?

Fortinet FortiGate is one of the best firewalls in the market currently, with a lot of next generation firewall features embedded into it, including SD WAN, which is one of the best services for traffic steering, managing packet log jitter and latency for any applications, making it unbeatable in terms of pricing compared to other firewalls.

It has a significant impact on our network performance as we are a health care company where users access health care business website URLs, and any latency is managed by SD WAN without manual intervention, benefiting the operation as we have more than a thousand users across different locations.

Fortinet FortiGate Unified SASE is effective in providing security policies across multiple locations, incorporating zero touch provisioning that is very impactful and beneficial in managing network problems.

In terms of hardware-assisted DDoS protection with Fortinet FortiGate, it is performance-based, depending on the number of concurrent sessions, users, and the specifications of the hardware product.

What needs improvement?

The one concern I have with Fortinet FortiGate is the firmware versions, which often have many bugs when upgraded, leading us to revert back to older versions multiple times in my lifecycle.

For example, when upgrading the firmware version, we noticed that one of the services was not working, resulting in no packet flow for a VLAN until we reverted back.

The main area for improvement in Fortinet FortiGate is the firmware versions, as we face uncertainties regarding upgrades and frequent bugs that require self-fixing of problems.

For how long have I used the solution?

We have been using Fortinet FortiGate since two thousand three.

What do I think about the scalability of the solution?

Fortinet FortiGate is very much scalable, with all models from Fortinet being impactful.

How are customer service and support?

Technical support from Fortinet is generally good, though there are times when it could be better.

Which solution did I use previously and why did I switch?

We have used other firewalls, including Palo Alto, which we find to be very pricey compared to Fortinet FortiGate.

How was the initial setup?

The deployment process for Fortinet FortiGate is straightforward.

What about the implementation team?

We conducted the deployment ourselves without the help of an integrator or consultant.

What was our ROI?

The return on investment with Fortinet FortiGate is very good, as it is one of the best products available in the market.

What's my experience with pricing, setup cost, and licensing?

In terms of price for Fortinet FortiGate, it is not considered that expensive when compared to other products; it is medium priced for SMB businesses.

Which other solutions did I evaluate?

Palo Alto is a premier product, but both solutions have their unique advantages, making it difficult to declare one superior to the other.

What other advice do I have?

We have Fortinet FortiGate in different locations, where every location serves as a data center using hub and spoke technology, connecting all spokes to a primary hub and a secondary hub for reliability.

We use segmentation in core switches; however, the segmentation features are primarily managed by Cisco switches and not by Fortinet FortiGate firewall.

The effects of SD WAN integration on remote users and application performance are very positive, as we integrate all traffic through Fortinet FortiGate SD WAN and aim for configurations that enhance efficiency across locations.

We have been using SD WAN with Fortinet FortiGate for more than five or six years.

Fortinet FortiGate Unified SASE is effective in providing security policies across multiple locations, incorporating zero touch provisioning that is very impactful and beneficial in managing network problems.

The effects of SD WAN integration on remote users and application performance are very positive, as we integrate all traffic through Fortinet FortiGate SD WAN and aim for configurations that enhance efficiency across locations.

With Fortinet FortiGate, the SD WAN feature is included with no additional costs, which stands in contrast to other products like Cisco and Palo Alto, which charge extra for similar features.

I would rate this review an eight out of ten.


    reviewer2803671

Unified security has protected diverse environments and supports consistent policies everywhere

  • March 03, 2026
  • Review from a verified AWS customer

What is our primary use case?

I used to work with Fortinet FortiGate and I am using Fortinet solutions as well. I still use Fortinet FortiGate. Everything regarding Fortinet FortiGate, I was working in a telecom operator who was a partner to Fortinet FortiGate and we were reselling Fortinet solutions to our enterprise customers. Plus, Fortinet has a lot of solutions for telecom network operators as well. So we have deployed a Fortinet solution for protecting our infrastructure as well. In my current role also, we are using Fortinet solutions as security operation center tools.

So we were using SD-WAN of Fortinet FortiGate as well and we used to sell Fortinet FortiGate SD-WAN to our enterprise clients as well, and the feedback is pretty good. The box is quite good, especially on the throughput. So usually for other vendors and the market leader vendors, whenever SD-WAN is activated on the box, the throughput of the box reduces while in Fortinet FortiGate boxes, the throughput remains consistent and you can turn on and off the features as you want, and it is quite intuitive to use Fortinet FortiGate solutions.

So we use Fortinet FortiGate data center firewall and with IDPS functionality. FortiAI is the add-on on top of Fortinet FortiGate firewall. So we use those solutions which help us to protect our setup from cyber attacks and in near real time it gives a lot of visibility using machine learning and helps us remediate the incident in near real time basis.

I work with other solutions such as VMware, Cisco, and a few more SD-WAN vendors.

What is most valuable?

Fortinet FortiGate has started as a firewall solution for branch locations and protecting a smaller branch of say 50 or 100 users to start with. Then Fortinet FortiGate has enhanced their offerings and now they are offering solutions for protecting data centers, branches, head offices, cloud infrastructure and everything. So Fortinet is one of the players who is having the full bucket of solutions for protecting applications across the deployment locations, being a branch or a head office or a data center or in the cloud as well.

Regarding Fortinet FortiGate, one of the key fundamental principles they are following while creating products is affordability. Second one is a uniform software code which they use for creating products and the interoperability with the Fortinet ecosystem. So as I said, Fortinet has started as a firewall vendor and then now Fortinet is offering SD-WAN, software-defined LAN, Wi-Fi, plus a lot of solutions for protecting cloud-based deployments and applications. I understand that I am using a few of the solutions which are required for running a managed security service provider setup and security operations center. So those products are also quite promising. To summarize, one is affordability and the efficacy of solutions. Plus I understand Fortinet keeps on investing high in their R&D budget. So that's where they are able to bring a lot of innovation and they make their product quite contemporary in that sense.

Regarding the effectiveness of Fortinet unified SASE, it provides necessary uniform security policies across multiple locations, being in the cloud or in a branch location or in some data center or anywhere in the world actually. So that's where SASE plays a pretty important part and Fortinet has achieved that objective very well.

Regarding the experience with the unified agent in Fortinet unified SASE, it impacts our operations mostly positively. That helps us reduce our overhead for managing the endpoint deployment. With the agent, it is a single agent that does multiple jobs. And this agent signals very well with Fortinet FortiGate SASE deployments and the overall experience is pretty good. It is easy to deploy, easy to manage, and most effective.

Regarding the dynamic segmentation feature, it is a very fantastic feature and one has to have that feature for protecting the lateral movement of cyber threats or maybe when hackers are trying to orchestrate the larger cyber attacks. So this dynamic segmentation really helps us provide a segregation of the application landscape as well as ensuring that the cross talk between the applications does not go uncontrolled. Secondly, if any malware is deployed somewhere, it helps us protect those malware implications within a certain segment only and not span across the data center.

Regarding DDoS protection for managing data center traffic, I understand Fortinet has solutions for DDoS but I do not see those being used in the market. The market is controlled, rather dominated by two or three vendors, and I guess Fortinet is not a preferred vendor for having DDoS solutions.

What needs improvement?

I would say 8 out of 10 regarding the stability of Fortinet FortiGate. It requires a lot of bug fixing and what I understand, Fortinet is fast enough to provide bug fixes and patches, but usually I suggest Fortinet should do thorough testing of their releases and software releases and once probably they can reduce the frequency of new releases but make it stable. That's what my recommendation is.

As far as the core objective of Fortinet FortiGate is concerned, I think they are meeting the targets but I guess for rolling out new features and new updates, they are doing a bit of hurry just to cope with the market dynamics. But possibly, I understand that they are compromising on the quality of the software and stability. So over there they have to improve. Rest of the aspects, I guess they are doing pretty good. We are happy.

Regarding my experience with Fortinet FortiGate in comparison to maybe some other vendors such as CyberArk, Fortinet is in the top three and they give a lot of competition to their nearest peers in the market. But I guess Fortinet is really struggling in software-defined LAN, Wi-Fi, and FortiSwitches space. So they have to make their products more affordable in Forti-switching and Forti-WiFi space. They are not able to compete effectively with the nearest competitor HP Enterprise and HP Aruba.

For how long have I used the solution?

Around now it's almost 18 years that I've been working specifically with Fortinet FortiGate.

What do I think about the stability of the solution?

Regarding technical support from Fortinet, whenever the bug has been reported or stability issues are reported, we see the support provided by Fortinet is good. But again, rather than controlling damage, I guess they should be working more towards preventing the damage rather than controlling the damage.

What do I think about the scalability of the solution?

Regarding scalability for Fortinet FortiGate, my experience says for branch networking, the product is excellent and it supports the scalability of 2X or 3X at times. But for data centers, one has to size the components and size the solution very carefully because these components are deployed one time and remain in life for at least five to seven years. So one has to keep in mind, it is not so easy to replace the boxes. For Fortinet cloud solution, I guess they have achieved the required elastic scales. One has to only upgrade the licenses and go for a higher tier of subscription and then the scalability is achieved in a very seamless way. But for hardware products, especially in data center and head office environments, one has to carefully size the products because they are not so elastic actually. One has to size it well.

How are customer service and support?

I would rate them seven.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I work with HP to some extent.

How was the initial setup?

Regarding deployment process, Fortinet has a component called FortiManager and FortiAnalyzer. So these two platforms are providing many templates to automate workflows and achieve zero-touch provisioning. So that way deployment is pretty straightforward and easy.

What about the implementation team?

I have deployed a lot of Fortinet solutions on AWS cloud using FortiManager's FortiAnalyzer, Manager, and FortiGate virtual appliances on the AWS Marketplace.

What was our ROI?

This is clear good ROI wherever Fortinet is used as a security product, but not in the Forti-WiFi and Forti-Switching products for sure.

What's my experience with pricing, setup cost, and licensing?

It's quite affordable for Fortinet FortiGate. It's quite affordable for branch networking for sure. For core security components such as firewall, IDPS, and all those things, they are pretty affordable. That's why they won the market and are now market leaders. But some solutions, such as running SOC tools, Fortinet SIM, or Forti-WiFi and Forti-switches, they are coming on a higher side. They're more expensive than their better competitors.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Yati Gharat

Unified security management has simplified data center protection and optimized branch connectivity

  • March 02, 2026
  • Review provided by PeerSpot

What is our primary use case?

The key use case that we and our clients work with Fortinet FortiGate is mainly the firewall part, the management part, and monitoring. These are the three aspects on which we are using Fortinet FortiGate.

We are using SD-WAN with Fortinet FortiGate, and it works pretty well. Multiple branches are connected to the head office.

We utilize Fortinet FortiGate data center solutions in most of the data center. Most of our clients are using data centers, so we use Fortinet FortiGate in the data centers.

On a regular basis, we help our clients to deploy the security fabric because compliance governance and audit come into the picture, and responsibility has to be decided.

What is most valuable?

In my opinion, the unique or most useful functions of Fortinet FortiGate are that it has a pretty simple deployment. It does not have any complex plugins or anything. It is very straightforward for configuration purposes. All of the configuration parameters are there in a single dashboard. Depending on your licenses, you can just configure them and then they are ready to go. The testing part is pretty easy. It is not more difficult than other firewalls.

My impression of the effectiveness of Fortinet Unified SASE is that it is pretty good, and all the products of Fortinet FortiGate are available in a single dashboard. There is less complexity for that.

I have experience with the Unified Agent in Fortinet Unified SASE. Most of the time, it is used with Unified Forti. We have multiple devices which we can connect through that. Most of the time when we deploy this, we have to deploy the agent. The agent has less overhead on the systems. Performance does not degrade for the end users. That is beneficial.

What needs improvement?

In my opinion, a potential area of improvement for Fortinet FortiGate is that while it has a pretty good dashboard, which is not an issue as such, when we talk about hardware parameters, sometimes the hardware gets pretty heated up. Given the amount of traffic going through it, that is fine. However, the heat of the hardware has to be looked into. Fortinet FortiGate firewall is good, but other products like the switching part and all that fabric, in handling very audio-video traffic, sometimes it struggles on the switching part, but on the routing part, it is fine. On the firewall part, it is good; there is no issue as such up till now.

Additionally, I suggest that Fortinet can add software which is in a controlled way, particularly regarding AI and ML. It should not happen that the AI/ML takes certain decisions which are not beneficial for the organization. The control should remain with the team members who are responsible for configuring this firewall.

For how long have I used the solution?

I have been working with Fortinet FortiGate for more than 10 years, probably around 13 years.

What do I think about the stability of the solution?

For Fortinet FortiGate stability, I can say nine. It is pretty stable.

What do I think about the scalability of the solution?

Regarding scalability, the ability to expand, I also rate it as nine. It is easily scalable.

How are customer service and support?

Regarding technical support from Fortinet vendor support, I would place it at nine.

Which solution did I use previously and why did I switch?

I have been with Fortinet for a pretty long time and with Sophos, as I mentioned previously. If I compare Sophos and Fortinet, I would consider Fortinet FortiGate for critical segments and Sophos for small and medium segments.

How was the initial setup?

The initial setup for Fortinet FortiGate is pretty simple.

What about the implementation team?

We are partners with Fortinet, and I can confirm that we are not just integrators, but we are also resellers for Fortinet.

We sell the product directly for the vendor, not through some marketplaces; we sell directly to our end users.

What was our ROI?

In my opinion, the main benefits that end users receive from Fortinet FortiGate are that the return on investment is good. Whatever money we invest in Fortinet FortiGate product, we get it back in two years' time. It is pretty secure, having very robust hardware and software. Updates are pretty good, and in the event of an issue, updates are pretty quick. It is a pretty solid product, with the amount of money we are paying out there.

The dynamic segmentation feature in Fortinet FortiGate is working fine. We have used it, and it is pretty good. The configuration timelines have reduced because of this particular product.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, I would say it is pretty good, so we can say ten for that.

I confirm that it is reasonable money for that solution.

Which other solutions did I evaluate?

Regarding the integration of SD-WAN with Fortinet SASE on application performance for remote users, right now we are not using SASE from Fortinet FortiGate.

What other advice do I have?

We will recommend Fortinet FortiGate to other users. It is totally up to the client requirements. I rate this review overall as nine.