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Reviews from AWS customer

47 AWS reviews

External reviews

240 reviews
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    Raphael Nwosu

Offers comprehensive security features with outstanding flexibility for network management

  • July 14, 2025
  • Review provided by PeerSpot

What is our primary use case?

For now, I have one running on a corporate network. We make use of the modules that are there such as application filtering, web filtering, IPsec VPN, Network segmentation, advanced threat protection and others.

How has it helped my organization?

We extensively use FortiGate's security features to proactively detect and mitigate threat.

Use Web Filtering to control websites accessible to users and block inappropriate or unproductive sites.

Use Application Control feature to limit the use of risky or bandwidth-intensive applications.

We use the network segmentation feature for isolating and limiting potential threats.

Use SD-WAN to optimize the use of our internet links.

IPS functionality detects and blocks malicious network activity.

What is most valuable?

The core benefit is that a lot is packed into it. There are many features packed and significant flexibility from Fortinet FortiGate in being able to do numerous things. Even features such as SD-WAN provide granularity that I'm happy about. Generally, every aspect of it being a next-generation firewall provides good value.

What needs improvement?

In terms of pricing, Fortinet needs to do more to compete effectively. We gained a lot of traction from Fortinet in Nigeria, however, the battle is currently intensifying. Companies such as Palo Alto are making a strong impact. Fortinet was able to gain more attraction than Cisco in Nigeria for the past ten years, however, going forward, I'm not sure that trajectory will be maintained if Fortinet doesn't strategize regarding pricing and partnerships.

Regarding maintaining skilled personnel for Fortinet solutions, if they can address the pricing for certification exams, that would help. Sometimes it's a barrier for people here, especially for companies to train people to get certified. We train people in many other solutions we deploy, however, for Fortinet, though we intend to do that, it would be beneficial if there were more incentives for people pursuing certifications.

For how long have I used the solution?

I have been using my current solution for almost two and a half years. However, I have been using Fortinet FortiGate for up to seven years now, working with Fortinet.

What do I think about the stability of the solution?

I am satisfied with the performance.

What do I think about the scalability of the solution?

It is sufficiently scalable for my needs.

How are customer service and support?

Their technical support is very good. I'm happy with the technical support. When tickets are logged, the tracking system is excellent, and the response is fast. During the few times I raised tickets, I was satisfied with the support.

Which solution did I use previously and why did I switch?

I have experience with Cisco and a little bit of Sophos. I found Fortinet FortiGate better than Cisco in terms of functionality being packed in one device.

The scalability for Fortinet FortiGate was unparalleled at that time. I saw Fortinet as a company that had strong strategic plans in terms of maintaining market dominance and having long-term plans to survive in the industry. This industry is very dynamic and Fortinet has been doing the right things to compete effectively.

How was the initial setup?

The initial setup is simple. It's far better than my experience with Cisco.

What about the implementation team?

In-house

What was our ROI?

The return on investment is satisfactory.

What's my experience with pricing, setup cost, and licensing?

The license doesn't currently cover Secure Access Service Edge. Even though our currency in this part of the world is becoming increasingly weak, the pricing is now expensive for us. I have tried pushing Fortinet FortiGate to some customers, however, sometimes the transactions don't conclude due to pricing issues. Fortinet FortiGate may need to give special consideration for countries where currency has depreciated significantly, such as Nigeria. This will help in the competition.

Which other solutions did I evaluate?

I have previously worked with Cisco and Sophos and might have considered those before choosing Fortinet.

What other advice do I have?

I'm always an advocate of Fortinet FortiGate. It's natural that it's the first OEM I recommend when it comes to networking and network security infrastructure solutions.

Fortinet is my number one, especially regarding the Fortinet FortiGate. For virtual appliances and cloud security, Fortinet is still performing well. For endpoint security, other solutions appear more popular, so perhaps Fortinet should focus more on the endpoint security aspect.

I rate Fortinet FortiGate nine out of ten.


    reviewer2516481

Maximize security with zero licensing fees for VPN and SD-WAN

  • July 14, 2025
  • Review provided by PeerSpot

What is our primary use case?

My typical use case for Fortinet FortiGate involves it being one of the best solutions for next-generation firewall. In terms of simplified control and in-built SD-WAN solution, there are no licenses for VPN. From a commercial perspective, it is beneficial. Technically, it has successfully stopped attacks, which is the reason the customer was using Fortinet FortiGate.

What is most valuable?

The dynamic segmentation feature in Fortinet FortiGate has an in-built switch and wireless access point controller. Fortinet FortiGate has a feature called VDOMs, virtual domains, where you can create multiple virtual firewalls within a single hardware, which is one of the fantastic features.

In terms of effectiveness, Fortinet Unified SASE covers all three use cases: Secure Internet Access, Secure Private Access, and Secure SaaS access. For any security implementation, networking is essential, and Fortinet FortiGate provisions that through FortiGate's SD-WAN. The integration with FortiSASE and Fortinet Forti-SD-WAN is very simple and straightforward.

What needs improvement?

In terms of improvement for Fortinet FortiGate, I don't find any needed improvements regarding hardware because it is very good. The operating system has most of the features.

At this moment, I'm not finding any other improvements in this case. They are advanced in this segment. Fortinet FortiGate has in-built automation features and cyber risk assessment.

One suggestion might be to increase the storage size in the hardware for local reporting.

For how long have I used the solution?

I have nine years of experience working with Fortinet FortiGate.

What do I think about the stability of the solution?

Fortinet FortiGate is a very stable solution.

What do I think about the scalability of the solution?

In terms of scalability, Fortinet FortiGate provides more throughput compared to other OEMs, so the value for money is very high. If it is a VM, it can be scalable. In terms of hardware, it's all about scalability, throughput, and managing the number of sessions based on the hardware sizing. If the team sizing the firewall does it properly, then the solution is easily scalable.

How are customer service and support?

I would evaluate customer support from Fortinet FortiGate as seven or eight out of ten. The reason I do not give 10 out of 10 for customer support is that while they follow the SLA and there is no issue with that, for them it might be P3, but for us, it might be P1 or P2 case. Remote assistance requirement should support them.

What was our ROI?

After implementing Fortinet solutions, I evaluate the return on investment as providing more throughput performance. The performance is very high in terms of packet inspection and handling the traffic. It is one of the best solutions in that case. The total cost of ownership will be low because there is no extra additional license for SD-WAN, VPN, or the VDOM feature. Considering all those things, it is a very cost-effective solution.

What other advice do I have?

My advice to others looking into Fortinet FortiGate is that they can consider the return on investment or total cost of ownership. Fortinet FortiGate is definitely a good solution, not less than a better solution. It's very good compared to Palo Alto or Check Point. Those using the Fortinet FortiGate firewall should start using the features part of the solution, either it can be a WAF solution or a security rating or automation features. They can directly integrate with the cloud firewall. Operation technology is doing very well because there are many features where the network and security administrators should start enabling and making use of it. On a scale of one to ten, I would rate this solution nine or ten.


    reviewer1666980

Focus on network segmentation with highly supportive team assistance for effective threat protection

  • July 10, 2025
  • Review provided by PeerSpot

What is our primary use case?

We use Fortinet FortiGate for network segmentation. We protect from the outside world and make segregation with the outside world. With Fortinet FortiGate, we primarily focus on network segmentation.

What is most valuable?

The most valuable feature of Fortinet FortiGate is the price-quality ratio. It's a very good fit as it's not very expensive and offers extensive functionality. It functions effectively as a firewall, performing its intended purpose compared to the competition. When activating the Unified Threat Protection, users gain access to FortiGuard. The SASE possibility is also interesting even though we do not currently use it.

It's not only about the product itself. It is also the team around Fortinet. We receive substantial help from Fortinet, which is very valuable as they assist us in choosing the right solutions. If we need configuration assistance, they can send specialists who help design the solution. The value comes from both the FortiGate firewall itself and how the team supports you.

What needs improvement?

One area for improvement involves FortiAnalyzer, specifically regarding the SOC part and log interpretation. Sometimes interpretation is very difficult. They send an extensive amount of logs, and when putting that in a SOC or SIEM, payment is based on gigabytes sent. We send many unnecessary items, resulting in unnecessary costs.

We decided to reduce the logs and now send only half of what we had before after determining what was unnecessary. They should improve what needs to be sent to the SIEM. The logs should be lighter. In the log structure, there are many unnecessary columns, resulting in a large amount of redundant data. They should improve the way logs are sent to the SIEM.

For how long have I used the solution?

We have been using Fortinet for more than ten years.

What do I think about the stability of the solution?

Fortinet FortiGate is stable overall when choosing a release that has been tested. We have observed more vulnerabilities on Fortinet, however, this indicates that as the product becomes more successful, it becomes a larger target for hackers. This issue exists with every major vendor.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiGate for our organization is one of the best aspects, as they use the same OS for everything. This means you can find your way back and upgrade without changing everything in terms of configuration. Scaling up infrastructure is not problematic as it doesn't require a major migration.

How are customer service and support?

Based on my experience with their support, I would rate Fortinet FortiGate eight out fo ten. Sometimes it takes more time if the issue is complicated. Overall, the support is good.

Which solution did I use previously and why did I switch?

We've always used Fortinet; we were working with someone else who was also using Fortinet.

How was the initial setup?

I personally participated in the initial setup and deployment of Fortinet FortiGate a very long time ago. Currently, I am more involved in management than operations, so I no longer follow this aspect.

Fortinet FortiGate is deployed on-premises in my organization.

What was our ROI?

The return on investment with Fortinet FortiGate is measured in terms of security. A firewall can be nice, however, if it is poorly configured, it will result in poor value for money.

Return on investment for a firewall is about performing its intended function. Without one or with poor configuration, you can lose substantial money. The return on investment is reflected in the level of protection provided.

What's my experience with pricing, setup cost, and licensing?

I am aware of the pricing of Fortinet FortiGate through our purchasing service. I have access to the list price and know the discounts. The price-quality ratio is very good, and we have an excellent representative who helps us secure good pricing.

Which other solutions did I evaluate?

I evaluated other options before choosing Fortinet FortiGate through a tender process. They met all the feature requirements and testing criteria. The dedicated ASIC provides very good performance, which was initially the key factor for our needs. We continue monitoring what Palo Alto and Cisco do, but we maintain a partnership agreement with Fortinet.

What other advice do I have?

I have experience comparing Fortinet's SD-WAN with Cisco's solution. We currently don't work with SD-WAN, having returned to an MPLS network since we own the network and cables.

We don't integrate SD-WAN capabilities with Fortinet FortiGate in our network yet since we own our whole network, including all the cabling and optical fibers in the region. While SD-WAN is a good feature, it's not necessary for our use case.

Regarding Fortinet Unified SASE, implementation may come in the future.

We don't use Fortinet FortiGate's data center solution.

I'd rate the solution eight out of ten.


    DougYoung

Ensures consistent security and reliable connectivity across multiple locations

  • July 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

We have a couple of use cases for Fortinet FortiGate. We are using it for SASE, the Secure Access Security Edge, to provide VPN services and firewall functionality. We are also using their access points as well as their firewalls and switches.

How has it helped my organization?

It is providing consistent security policies across multiple locations.

What is most valuable?

Fortinet Unified SASE is fantastic in my opinion. We rely heavily on it. It also provides remote access.

The solution provides consistent security policies across multiple locations.

What needs improvement?

The licensing is a little confusing and a bit too granular for Fortinet FortiGate. I would like to see a more streamlined set of options.

The hardware is not terribly expensive, but the software license and support can be quite expensive. Some improvements could be made regarding cost considerations and complexity around their licensing.

For how long have I used the solution?

I have had experience with Fortinet FortiGate for about three years.

What do I think about the stability of the solution?

Fortinet FortiGate is completely stable and rock solid. From a stability perspective, Fortinet FortiGate just works; you get it set up and it does not fall over. We have had no security-related incidents related to anything with the FortiGates. The advanced features are really good.

What do I think about the scalability of the solution?

We are not that big, however, we have had no scalability issues whatsoever with Fortinet FortiGate. We have a redundant setup for failover, however, it has not had to fail over ever and we have not had a capacity issue. It is highly scalable.

How are customer service and support?

Their support is outstanding for Fortinet FortiGate. You get through to a person. They are very quick to respond and they are extremely knowledgeable and very helpful.

Which solution did I use previously and why did I switch?

We previously used Palo Alto, and the reason we switched to Fortinet FortiGate for firewalls or SD-WAN edge solutions was reputation. We felt that the product set just fit better and was more flexible.

How was the initial setup?

The initial setup of Fortinet FortiGate was pretty straightforward. It gets a little complex with routing rules and ACLs and VLANs and things of that nature. However, the interface is pretty straightforward. It has a good CLI interface as well. Whenever it was a bit too complicated, we would pick up the phone and get an expert to help us through it.

What was our ROI?

Return on investment since having this product is hard to quantify as it is a sunk cost and the cost of doing business. Having this functionality in place has shown no negatives, and this solution works effectively.

We do not have significant cost overhead to maintain it. Once you get it set up, it just works. It is a little expensive, however, you get what you pay for. Whenever we need support to bring on something that we do not understand, they help us. From a net cost overhead, it is cost avoidance from additional headache related to instability or things not working properly.

The return on investment is more about cost avoidance and stability, resulting in lack of downtime and incidents.

What's my experience with pricing, setup cost, and licensing?

The licensing could be improved as it is a little confusing and too granular for Fortinet FortiGate. I would like to see a more streamlined set of options.

What other advice do I have?

We operate in the Insurtech industry. We have not integrated it with the SD-WAN features yet.

We do not utilize Fortinet FortiGate's data center solution as we are not big enough for that.

On a scale of one to ten, I rate Fortinet FortiGate a nine.


    Nawad Ali Shah

Enables comprehensive security and routing for SMB and mid-market

  • July 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

Fortinet FortiGate is strong in SMB and mid-market, approaching SD-WAN from a security perspective. Customers have requirements for internet as many are moving away from private connectivity and migrating to Teams, making security a top priority. They've chosen Fortinet FortiGate as it offers both a comprehensive security portfolio, including intrusion detection, deep packet inspection, and VPNs. It provides robust SD-WAN capability, eliminating the need for two vendors. Additionally, they offer a SASE solution for smaller sites where a virtual Fortinet FortiGate can be used instead of a physical one, saving space for retail locations.

How has it helped my organization?

These features resonate with small to medium-sized organizations, attracting more people to the Fortinet FortiGate solution since it's security-first while also providing SD-WAN capability. Unlike competitors such as Meraki that limit connections to two, Fortinet FortiGate allows up to 100 connections as their focus is on security rather than SD-WAN.

What is most valuable?

Fortinet FortiGate SD-WAN capabilities typically require redundancy depending on the carrier. There are two types of redundancy: network redundancy with different carriers, such as Bell and Telus, or Verizon and AT&T, both connecting to the same Fortinet FortiGate box. In traditional setups, when there were two connections, one would be active and the second passive, activating only during failover. This wasn't cost-effective as customers paid for both connections while one remained passive.

In the SD-WAN environment, both connections become active, allowing application-specific routing. For instance, voice traffic can be directed to one connection while data traffic uses the other. Rules can be created specifying alternative routes if the primary connection is unavailable.

The impact on service availability and overall network performance is significant. It provides customers with assurance against single points of failure. However, capacity management remains crucial. If both networks operate at 80% capacity and one fails, the secondary connection would face a 160% load, causing blockages. Ideally, connections should operate at 50-60% capacity to handle full load during failures.

Fortinet FortiGate has been successful and ranks high on the Magic Quadrant since they're innovators with appropriate pricing. They offer a best-in-breed solution for their target market. While they're not focused on large enterprises they excel in the mid-market SMB segment, offering comprehensive solutions from endpoint protection to VPNs and deep packet inspection.

What needs improvement?

Fortinet FortiGate has started implementing AI, however, it hasn't reached full maturity. Their AI solution doesn't compare to solutions such as Microsoft Copilot and SharePoint, primarily since AI relies on data, and Fortinet FortiGate focuses on perimeter defense and security rather than internal network data.

One notable limitation is the absence of honeypot capabilities, which competitors such as Palo Alto offer. These capabilities entice and trap attackers, allowing analysis of attack vectors. Fortinet FortiGate focuses purely on defense mechanisms without actively gathering intelligence about potential threats. This approach aligns with their mid-market focus, where such advanced threat intelligence features might be less critical than in enterprise environments.

For how long have I used the solution?

I have architected Fortinet FortiGate over the last 12 months.

What do I think about the stability of the solution?

Fortinet FortiGate performs at 100% effectiveness when customers have the right skill sets and policies in place, making it a very reliable solution.

What do I think about the scalability of the solution?

Scaling-wise, there have been no problems with Fortinet FortiGate. In the mid-market, which typically handles up to 50 to 100 sites and campus environments, there haven't been any scaling issues.

How are customer service and support?

From an implementation and partner support perspective, Fortinet FortiGate's support deserves a rating of seven out of ten.

How was the initial setup?

The setup requires understanding of security and is not plug-and-play, but it isn't complex when implemented by certified Fortinet engineers.

What about the implementation team?

We provide professional services to install Fortinet FortiGate through our Fortinet-certified engineers, who handle installation services for companies.

What was our ROI?

The return on investment is 100% guaranteed. Similar to car insurance, security investment proves valuable when incidents occur. For small businesses, average losses can reach $300,000 per week, while mid-market companies face potential losses of $500,000 to a million. This makes the annual security investment of approximately $100,000 worthwhile. Furthermore, cyber insurance requirements often necessitate solutions such as Fortinet FortiGate rather than simpler alternatives.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiGate pricing varies based on hardware specifications, size, and quantity purchased. Many companies access these solutions through managed service providers, who add their management fees to the hardware and license costs. Due to security being a specialized skill set and the various types of attacks (phishing, DDoS, hacks), having Fortinet FortiGate represents just one component of the total security investment.

What other advice do I have?

There's always room for improvement with Fortinet FortiGate, as no vendor achieves perfection. In their market segment, considering their offering and price point, they merit an eight out of ten rating.


    Dhirendra Rajput

Seamlessly connects and efficiently supports various regional offices with enterprise-level assistance

  • July 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

We use Fortinet FortiGate for SD-WAN as well as the switches for renewable plants and energy sector power plants.

What is most valuable?

All the features needed to protect the digital landscape are available. The enterprise-level support is excellent, and we receive quick assistance from Fortinet FortiGate.

With the SD-WAN network, the connectivity is seamless. The dependency on bandwidth and MPLS connectivity is expensive compared to SD-WAN. Currently, there is seamless connectivity between all plants and corporate offices. The implementation is straightforward and not complex to execute.

The SD-WAN connects all sites, as we have many regional offices in different locations. The Fortinet FortiGate devices are very useful and easy to configure, and we are benefiting from their features.

In the utilities and electrical generation sector, we use various models. In IT security, we have different models, and for sites, we use 40F, 460F, and various others. While my part is limited to India, Fortinet FortiGate is used worldwide across our group.

What needs improvement?

There should be some open-source training or free training for decision makers, or some webinars should be available. These would help understand the new product line and the existing product line features.

Additionally, it would be helpful to have comparisons between competitors such as Cisco, Juniper, and others with Fortinet FortiGate.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The system is very stable.

What do I think about the scalability of the solution?

The system is very easy to scale.

How are customer service and support?

We receive quick support from Fortinet FortiGate. When we raise a ticket, we get support via email reply promptly. The experience has been perfect, and we are satisfied with it.

How was the initial setup?

The initial setup is easy. I'd rate it nine out of ten.

What about the implementation team?

This is handled by my team. I am in leadership and do not handle the technical aspects directly.

What was our ROI?

While we haven't calculated specific ROI numbers, most devices are very stable and seamless. We don't typically consider money since this is an infrastructure requirement. Fortinet FortiGate support is available, annual maintenance contracts are in place, and the devices haven't failed in three years. The product quality is good, eliminating the need to reinvest in the same devices or setup.

What other advice do I have?

Fortinet FortiGate has an excellent portfolio including firewalls, switches, and access points. I would recommend it to anyone. We are using FortiSwitches as part of our implementation.

I rate Fortinet FortiGate a nine out of ten.


    Syed Pasha

User-friendly design facilitates seamless firewall implementation and network security management

  • July 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

We usually use Fortinet FortiGate for a perimeter firewall, but also for our outbound traffic as well as for the tunnels, with around 40 to 50 tunnels on our firewall.

We are using it in our data center; we have the 2,000 series HA firewalls.

How has it helped my organization?

Fortinet FortiGate has positively impacted my organization by allowing us to replace all the firewalls in other locations, as around 90% of our company operates on Fortinet.

We enable the SD-WAN zone to handle multiple ISPs, allowing it to automatically switch over the WAN link if any latency hits the threshold value, eliminating the need for manual failover. The impact of SD-WAN on our network performance provides great stability with zero downtime; it immediately switches over without any delay, not even a fraction of a second.

Fortinet addresses many vulnerabilities with respect to SSL VPN on their devices; quarterly patch upgrades are released, and the Fortinet team is retiring remote VPN services in favor of whole encrypted IPsec remote VPN to enhance security against hackers.

What is most valuable?

I have found Fortinet FortiGate's user-friendly design to be the most valuable feature so far. Anyone can easily understand how exactly it works, unlike Palo Alto and Check Point which are complex to understand.

What needs improvement?

I believe one area that could be improved in Fortinet FortiGate is posturing, specifically for remote VPN users, as there are OS-based limitations I encountered with only Windows; adding domain restrictions for VPN access would make it more competitive and useful.

For how long have I used the solution?

I have been working with Fortinet FortiGate for almost five years.

What do I think about the stability of the solution?

Overall, my impression of the stability of Fortinet FortiGate is very good, as I haven't seen any issues in the five years I've been using it, and there is no degradation of services on the firewall. However, I have observed some issues with FortiAPs, which is a different platform.

What do I think about the scalability of the solution?

Based on my experience, Fortinet FortiGate is very scalable. Earlier it was suitable for mid-infra, but now we can use the firewalls for enterprise-level needs.

How are customer service and support?

Whenever I am stuck or need help, Fortinet support is available 24/7, regardless of the time zone I'm in, and they immediately jump in to assist, provided it is licensed.

Which solution did I use previously and why did I switch?

Before implementing Fortinet FortiGate, we were using SonicWall and ASA firewalls, which have now been replaced. The reason the previous firewalls were not suitable for our company anymore is that they were not competitive; they lacked UTM features, had limited VPN capabilities, and were outdated, which led us to select Fortinet over Cisco FTD for future needs.

How was the initial setup?

It's not so complex. It's user friendly. I have implemented more than hundred devices from scratch.

What about the implementation team?

As partners with Fortinet, we are end-users of this tool for our customers.

What's my experience with pricing, setup cost, and licensing?

I am not exactly aware of the pricing of Fortinet FortiGate, but I would say it is considerably cheaper compared to other firewalls.

Which other solutions did I evaluate?

I evaluated other options, particularly Palo Alto. Fortinet FortiGate is user-friendly and as competitive as Palo Alto, Check Point, and FTD. It has the same features as other vendors but at a lower cost.

What other advice do I have?

I would rate Fortinet FortiGate a ten out of ten.


    Juan Frias

Integrating communications ensures operational continuity and cost-effective agility

  • July 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

We have a Fortinet FortiGate 900 series that is a big UTM. We also have 10 Gig switches, all fiber, for distribution of the service provider's connections.

What is most valuable?

The key features include SD-WAN, firewall use, intrusion prevention, intrusion detection, and application control.

I have tested 90% of the features that Fortinet FortiGate offers. This type of solution helps us integrate all communications of our company. They guarantee operational continuity of our company and reduce risks by eliminating and detecting threats. This solution gives us agility.

What needs improvement?

The area that Fortinet may improve is customer support. When you have an incident, situation, or open a case, the support is not as good as Cisco or other platforms I have tested. There are many opportunities for improvement.

For how long have I used the solution?

I've been using the solution for eight years.

What do I think about the stability of the solution?

Currently, we are experiencing a general outage of one of the main internet service providers of the Dominican Republic, and we have not been impacted in our operations because with SD-WAN, we have another internet service provider and we are working with the second WAN connection without any disruption.

How are customer service and support?

The area that Fortinet may improve is customer support. When you have an incident, situation, or open a case, the support is not as good as Cisco or other platforms I have tested.

Which solution did I use previously and why did I switch?

Before Fortinet FortiGate, we had Cisco.

How was the initial setup?

It was not easy. While it might be easier now than eight years ago, you have to be careful and ensure you use a great partner that helps you implement this solution as easily as possible.

What about the implementation team?

The experience is good when you use a quality partner or integrator. We use an integrator, located in the Dominican Republic. They have great support here and extensive knowledge.

What was our ROI?

The return on investment is great. Previously, we were using a dedicated point-to-point connection from the service provider that cost approximately $3,000 a month. When we implemented Fortinet FortiGate, we changed to two internet high-speed dedicated connections, costing approximately $2,000 in total, resulting in significant cost savings.

What's my experience with pricing, setup cost, and licensing?

The cost efficiency is notable because it is an overall product with a mid-range price point, and you receive more value for the price.

Which other solutions did I evaluate?

Before Fortinet FortiGate, we had Cisco.

What other advice do I have?

The only product that I have not integrated yet is the Unified SASE. This gives my team agility because as the Chief Information Security Officer, I do not have frequent contact with the platform, but my team has this interaction.

On a scale of one to ten, I rate this solution a nine.


    Ángel García Favieres

Networking capabilities and community resources facilitate problem-solving

  • July 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

Mostly firewalls.

What is most valuable?

The best features of Fortinet FortiGate include everything about networking, such as routing and VPNs. Fortinet FortiGate is specifically user-friendly with an easy guide. It is easy to follow and learn about and work with. It has resources available all over the internet with an extensive database. It is very popular, so every community discusses Fortinet FortiGate. Every problem has been solved at some point.

What needs improvement?

Without a license, it becomes difficult to implement static DNS. The FortiDDNS.com functionality is particularly challenging to access without a license.

For how long have I used the solution?

I have been working with Fortinet FortiGate for approximately a year and a half.

What do I think about the stability of the solution?

Fortinet FortiGate is quite stable. The main problem occurs when customers do not update their Fortinet FortiGate properly and regularly. Most issues stem from firewalls not being updated. I have not encountered any problems with Fortinet FortiGate devices.

How are customer service and support?

I have not opened many cases due to lack of need. When we do open cases, we receive fast and friendly replies. The support has been good, though I have not experienced significant issues to fully evaluate this aspect.

Which solution did I use previously and why did I switch?

I have worked with other firewalls including Palo Alto, specifically their Prisma Access SASE solution. I have also briefly worked with Cisco systems.

What's my experience with pricing, setup cost, and licensing?

I am not in that field, but it is quite expensive, especially for personal or home use.

Which other solutions did I evaluate?

We recommend it primarily because we have more knowledge in the Fortinet FortiGate field. Customers ultimately choose what they prefer. We work better with Fortinet FortiGate due to our extensive experience with it.

What other advice do I have?

I have not used FortiGuard extensively as it is not in my field. The only SASE solution I have used is Prisma Access from Palo Alto, not the Fortinet FortiGate SASE. The interface is very user-friendly and easy to use, though knowledge of networking aspects, VPNs, and protocols is necessary. Fortinet FortiGate offers great compatibility with other Fortinet FortiGate functions such as IDS, antivirus, and sandbox features.

All problems we have encountered have had straightforward solutions. Throughout my year and a half working with Fortinet FortiGate, I have not found myself needing additional features.

I rate this solution 8 out of 10.


    reviewer2735601

Response time and throughput have improved network efficiency

  • July 04, 2025
  • Review provided by PeerSpot

What is our primary use case?

We are currently using Fortinet FortiGate firewall instead of Cisco.

What is most valuable?

The best features of Fortinet FortiGate include good functionality, though the licensing cost is a bit higher. Their response time and throughput are very good advantages.

What needs improvement?

Some websites or proxies are not embedded in the correct category, and we need to update the Fortinet FortiGate database because numerous websites are appearing every day. Some websites are embedded in the wrong category which we can block, resulting in everything being blocked, so this database needs improvement.

The licensing cost should be more affordable than it is currently. The SD-WAN of Fortinet FortiGate needs improvement; when we create a group address, sometimes the rule doesn't work properly.

Regarding the Fortinet FortiGate database issues, some websites or categories that should be classified as proxy are in different categories. When we open that category due to some other website that needs to be accessed, some proxies are also opened. The FortiGate web filter categories need to improve their database for better control.

For how long have I used the solution?

I joined the current company two and a half years ago, and we have been using Fortinet FortiGate for about three or four years.

How are customer service and support?

I have only required technical support from Fortinet FortiGate once or twice in two and a half years, and I have had a good experience with them. Their technical team is very knowledgeable. Their response time is very good; whenever we open a case, they respond promptly.

One issue I encountered was with FortiToken, which we configured on the admin profile. While managing four firewalls, I discovered that FortiToken was not enabling due to an issue on one firewall. I opened a case, but it has not been resolved yet. Despite this, my overall experience with them has been very good.

Which solution did I use previously and why did I switch?

In my previous company, we were using Sophos, which had better licensing costs compared to Fortinet FortiGate.

Which other solutions did I evaluate?

We are not using enhanced SD-WAN Cisco SD-WAN; we are just using the SD-WAN for load balancing.

What other advice do I have?

We are using Ubiquiti for wireless. One drawback about UniFi is that it lacks BeamFlexing, which is available in Ruckus, and the AP radius or Wi-Fi signals are not as strong as Ruckus. However, UniFi is still a good option, though not as robust as Ruckus.

Fortinet FortiGate is quite expensive, but according to the Gartner report, it ranks second or third. My experience with Fortinet FortiGate firewall has been quite good.

I would rate Fortinet FortiGate 9 out of 10 overall.