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    Sherlocks.ai

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    Deployed on AWS
    Sherlocks are your SRE teammates that sit in your Slack alert channels to help you manage alerts, do RCAs in seconds and provide short & long term remediation steps.

    Overview

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    Sherlocks.ai delivers AI-powered Site Reliability Engineering teammates that work directly inside your Slack environment, transforming how teams respond to incidents and operate production systems. Sherlocks.ai acts as an intelligent SRE teammate that automatically investigates alerts, correlates logs, metrics, and traces across your infrastructure, and guides teams toward fast, accurate resolution. The moment an alert fires, Sherlocks begin root cause analysis without waiting for human intervention, helping teams resolve incidents faster and reduce operational risk.

    Built with advanced AI models and persistent system memory, Sherlocks.ai continuously learns from every incident, resolution, and infrastructure change. It retains operational knowledge that is often lost through team changes or handoffs, enabling consistent and reliable decision-making during critical events. By providing contextual insights, surfacing relevant runbooks, and suggesting safe, permissioned remediation actions directly in Slack, Sherlocks.ai dramatically reduces Mean Time to Recovery (MTTR) while eliminating repetitive toil for on-call engineers.

    Sherlocks.ai is designed for modern, complex infrastructure including Kubernetes-based microservices, cloud-native and multi-cloud environments, data pipelines, and hybrid legacy systems. Teams using Sherlocks.ai typically see significant reductions in operational toil, faster incident resolution, improved uptime, and optimized cloud resource usage. The platform is built with enterprise-grade security, granular action controls, comprehensive audit logging, and SOC 2 Type compliance, with deployment options that support strict data privacy and security requirements.

    Highlights

    • AI SRE Teammates in Slack Sherlocks.ai operates as an always-on SRE teammate directly within Slack, automatically responding to alerts, investigating incidents, and collaborating with on-call engineers through natural conversation without disrupting existing workflows.
    • Instant Root Cause Analysis and Guided Remediation The platform correlates logs, metrics, and traces across complex distributed systems to identify root causes in seconds. Sherlocks.ai provides actionable recommendations, relevant runbooks, and permission-controlled remediation options to accelerate incident resolution.
    • Enterprise Security, Compliance, and Data Privacy Sherlocks.ai is built with enterprise-grade security and SOC 2 Type compliance, offering granular permission controls over AI actions, comprehensive audit logs for all decisions and activities, and strong data privacy protections with support for on-premises deployment.

    Details

    Delivery method

    Deployed on AWS
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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    1-month contract (1)

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    Dimension
    Description
    Cost/month
    Monthly Subscription
    Monthly subscription including up to 3000 AI-driven incident investigations with full platform access.
    $3,000.00

    Vendor refund policy

    Sherlocks.ai does not offer refunds for subscriptions purchased through AWS Marketplace. All charges are final once incurred.

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    Vendor terms and conditions

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

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    Support

    Vendor support

    Sherlocks.ai provides responsive product support to customers: Support URL: https://www.sherlocks.ai/support  Support email: support@sherlocks.ai  Supported languages: English (U.K.),English (U.S.)

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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