Sold by: Fortinet Inc.
Deployed on AWS
The Fortinet FortiVoice-VM provides full PBX functionality in an easy to configure and deploy solution.
4.7
Overview
The FortiVoice Enterprise IP PBX voice solutions give you total call control and sophisticated communication features for excellent customer service and efficient employee collaboration. Powerful, affordable and simple, FortiVoice Enterprise systems deliver powerful features and value to offices with up to 10,000 phone users.FortiVoice phone systems include everything you need to handle calls professionally, control communication costs and stay connected everywhere.
Highlights
- Centralized voice solution Easy to install Full features such auto attendant, voicemail, call handling and call reporting included.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
OtherLinux 7.4.0
Deployed on AWS
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Additional details
Usage instructions
After deploying the instance, click on Manage in AWS Console to see the running instance and public DNS address to continue the configuration of the FortiVoice-VM. Connect to the secured Web UI via the public DNS address: https://<public DNS address>/admin. For any CLI configuration/settings, SSH is required to log into the CLI. Default login credentials are with a username of admin and the AWS Instance ID value as the password. For the full FortiVoice Administration Guide, please refer to Fortinet documentation: https://docs.fortinet.com/document/fortivoice-enterprise/7.4.0/fortivoice-phone-system-administration-guide/620116/introduction
Resources
Vendor resources
Support
Vendor support
support.fortinet.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
IsmailYoussef1
Has raised concerns about integration and pricing while showing potential in unified communication
Reviewed on Sep 12, 2025
Review provided by PeerSpot
What is our primary use case?
The main use case for Fortinet FortiVoice is that the customer needs to implement IP telephony and secure communication. They need unified security communication solutions. They want call center use cases, hotel management system integration with the hospitality license, in addition to soft client and FortiFone. Fortinet has multiple FortiFone models such as 280, 380, 400, 500, and nowadays, it comes with the 780P models.
Fortinet FortiVoice VoIP integration reduces telephony costs. I am working on the integration with Microsoft Teams , which requires a unified communication license in Fortinet FortiVoice. I have already completed the integration with PMS, a proprietary management system for hospitalities for check-in and check-out, call control, room conditions, and more. This requires an additional license in Fortinet FortiVoice.
What is most valuable?
The key feature of Fortinet FortiVoice is secure communication. Fortinet FortiVoice depends on secure communication as security, and simplicity. It offers a simplicity solution compared to competitors. It is very simple for deployment, configuration, operation, and troubleshooting. Additionally, you don't need a license to add IP telephony on Fortinet FortiVoice. This is a significant advantage against competitors, making the ROI comparatively better.
The centralized call management feature in Fortinet FortiVoice is useful. Fortinet FortiVoice can integrate with the security fabric solution and FortiGate , which can monitor Fortinet FortiVoice. Fortinet FortiVoice has many features out of the box without an additional license.
The call recording and call queuing based on agent skill are among the best features. Fortinet FortiVoice includes the call recording feature at no additional cost, unlike other competitors who charge for this feature.
The multi-location conference calling feature in Fortinet FortiVoice has a cloud solution and can be used with the FortiFone soft client. With Fortinet implementing SD-WAN, it becomes very useful for Fortinet customers to implement a Fortinet FortiVoice solution.
What needs improvement?
Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems.
For how long have I used the solution?
I have worked with Fortinet FortiVoice for five to six years.
What do I think about the stability of the solution?
I would rate stability for Fortinet FortiVoice as perfect at 10 out of 10. The stability is very good.
What do I think about the scalability of the solution?
I would rate scalability for Fortinet FortiVoice as eight out of 10.
How are customer service and support?
I would rate Fortinet technical support as nine to 10 out of 10.
Which solution did I use previously and why did I switch?
The main competitors for Fortinet FortiVoice are Cisco and Avaya. Cisco, Avaya, and Grandstream are the three main competitors.
How was the initial setup?
The initial setup for Fortinet FortiVoice is extremely simple. It works with auto provisioning, IP phones, and it is the simplest voice solution I have seen.
Which other solutions did I evaluate?
Fortinet FortiVoice is less expensive than Cisco, Avaya, and Mitel. However, it is more expensive than Grandstream, Yealink, Yeastar, and other Chinese vendors. The price point sits in the middle range, rating at five out of 10.
What other advice do I have?
I mainly work with FortiSwitches, FortiAP , Fortinet FortiVoice, Manager, Analyzer, SIM, SOAR , FortiClient , and EDR. I work with all models of FortiSwitches, primarily models 323, 1024, 1048, and for small switches, 124, 148, and F and G series.
I work exclusively with on-premises deployments and have not worked with cloud deployments yet. The on-premises solution is very simple to manage.
Based on my experience, Fortinet FortiVoice is the best VoIP solution I have seen, and I can confidently recommend it to users. I would rate Fortinet FortiVoice 10 out of 10 overall.
Jonathan S.
Strengthening Rural Health Communications with FortiVoice
Reviewed on May 23, 2025
Review provided by G2
What do you like best about the product?
FortiVoice gives our health center a reliable and secure communication system that's easy to manage across multiple sites. As an FQHC in rural West Virginia, consistent phone service is critical for coordinating care, handling patient calls, and staying connected between locations. FortiVoice’s user-friendly interface and dependable performance allow our staff to focus on patient care instead of troubleshooting phones. We also appreciate the ability to scale the system as we expand services in our community.
What do you dislike about the product?
While FortiVoice generally meets our needs, there are a few areas for improvement. The initial setup and configuration can be a bit technical, especially for smaller IT teams without dedicated telecom staff. Some features—like advanced call routing or voicemail customization—aren’t as intuitive as we’d like and require a deeper dive into the manuals or support resources. Additionally, occasional firmware updates have caused brief disruptions, which can be challenging in a health care setting where uptime is critical.
What problems is the product solving and how is that benefiting you?
FortiVoice has helped us centralize and streamline communication across multiple clinic locations, which is essential for coordinating care in a rural setting. Before FortiVoice, we dealt with inconsistent call quality, limited control over call flow, and a lack of integration between sites. Now, we can easily route calls, manage extensions, and ensure patients reach the right departments quickly—improving both efficiency and patient satisfaction. The system also supports our growth, making it easy to add new users or locations without major infrastructure changes.
Waylon M.
Unified Communication
Reviewed on Aug 22, 2023
Review provided by G2
What do you like best about the product?
FortiVoice is a unified communication solution that helps businesses stay connected and collaborate effectively. It is secure, reliable, and scalable, and can be used to make and receive calls, send and receive messages, and hold video conferences.
What do you dislike about the product?
I am not a big fan of its outdated User Interface.
What problems is the product solving and how is that benefiting you?
FortiVoice is helping our businesses to communicate more effectively, save money, protect our data, grow with our needs, and avoid downtime.
Matthew C.
Office Communication No Longer A Headache
Reviewed on Aug 15, 2023
Review provided by G2
What do you like best about the product?
FortiVoice is amazing by seamlessly combining a comprehensive array of communication, security capabilities and more into a single and very user friendly platform.
What do you dislike about the product?
No discounts or incentives offered, though this could be based on my team size.
What problems is the product solving and how is that benefiting you?
For me a Fortvoice was a game changer for remote work setups. Hi was finally able to goodbye to limitations of legacy phone systems, Fortivoice opens doors to business calls, conferences, and chats from any location, smartphone or computer!!
Jeniffer M.
Easy to use and works well!
Reviewed on Aug 15, 2023
Review provided by G2
What do you like best about the product?
It has been easy to use both at the office and at home. I am able to forward calls to my personal phone when needed. Haven't ran into any issues with the program.
What do you dislike about the product?
I haven't really ran into many issues with the program. Customer service wasn't available the only time the system went down on us but other than that I don't have any complaints!
What problems is the product solving and how is that benefiting you?
FortiVoiceis what we use to speak with our drivers and it easily transitions with us from the office to home allowing us to work remote without issues. It's vital to our daily business.