Sold by: Buddy Healthcare Ltd Oy
Buddy Healthcare is a CE-marked MDR Class IIa medical device software solution for digital care coordination, within its certified intended purpose. The platform supports hospitals and care teams in managing patient pathways, structured patient communication, configurable questionnaires, pathway monitoring and care-team follow-up across surgical, specialty and remote care workflows.
Overview
Buddy Healthcare is a cloud-based care coordination platform used by healthcare organisations to support digital patient pathways, structured communication and care-team workflow management. The solution is CE-marked as an MDR Class IIa medical device software within its certified intended purpose and is designed to support healthcare professionals in coordinating care across surgical, specialty and remote care pathways.
The platform enables configurable patient questionnaires, structured data capture, automated patient communication, pathway status visibility and customer-defined workflow alerts. These capabilities help care teams review patient-reported information, monitor pathway progress and identify patients who may require follow-up according to locally configured clinical workflows. Clinical decisions remain the responsibility of qualified healthcare professionals.
Buddy Healthcare is delivered as a cloud-based Software-as-a-Service solution hosted on Amazon Web Services. The service uses AWS infrastructure and managed services as part of Buddy Healthcare’s controlled, validated and monitored production environment. Customer outcomes may vary depending on pathway design, configuration, clinical workflow, adoption and local operating model.
Highlights
- CE-marked MDR Class IIa medical device software for care coordination, within its certified intended purpose.
- Supports healthcare professionals by presenting structured patient-reported information, configurable pathway status, and customer-defined alerts to assist workflow review and follow-up.
- In selected customer deployments, Buddy Healthcare has been associated with reductions in administrative workload, cancellations, phone calls and pre-operative visits. Results vary by pathway, configuration and local operating model.
Details
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Deployed on AWS
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Support
Buddy Healthcare provides comprehensive implementation, customer success, and technical support services to ensure the successful adoption and ongoing use of the Buddy Healthcare Care Coordination Platform.
Each customer is assigned a dedicated Customer Success Manager who supports onboarding, implementation, user training, change management, and continuous optimisation. Throughout the customer relationship, our team works closely with healthcare organisations to maximise user adoption, operational efficiency, and clinical outcomes.
Following implementation, customers receive ongoing support from our Customer Success and Technical Support teams. We provide assistance for healthcare professionals, administrators, and patients, helping to resolve technical issues, answer product-related questions, and ensure uninterrupted service. Our support processes follow ITIL best practices and are designed to provide timely issue resolution and continual service improvement.
Support Contacts
Customer and patient support portal: [https://www.buddyhealthcare.com/en/user-support ] Support email: care@buddyhealthcare.com Patients can also access support directly through the support link available in the Buddy Healthcare mobile application.