Sold by: Concentrix
iX Hero removes inconsistent voice output as a barrier to advisor effectiveness by refining speech in real time — improving pronunciation, retaining voice authenticity, and optimizing quality without requiring data access. Cost-efficient and flexible, Harmony supports secure, private processing and is available in English (LATAM, IN, PH accents). Channel: voice. Implementation: 2–4 weeks.
Overview
iX Hero removes inconsistent voice output as a barrier to advisor effectiveness by refining speech in real time — improving pronunciation, retaining voice authenticity, and optimizing voice quality without requiring data access. Harmony is purpose-built for contact center environments where accent diversity and speech clarity directly influence customer satisfaction, ensuring advisors communicate with confidence while preserving the natural character of their voice.
Unlike generic voice enhancement tools, Harmony is trained to understand and optimize across regional accent profiles, currently supporting English in LATAM, India (IN), and Philippines (PH) variants. This targeted approach means pronunciation refinement is contextually accurate rather than formulaic — reducing miscommunication, improving first-contact resolution rates, and elevating the overall customer experience without placing additional cognitive burden on the advisor. Harmony pairs natively with iX Hero Clarity to deliver a complete, enterprise-grade voice quality stack. Both modules are cost-efficient, flexible, and support secure, private processing.
Channel: voice. No data access requirement. AWS Services: • Amazon S3 • Amazon ECR • Amazon Bedrock Implementation timeline: 2–4 weeks
Highlights
- iX Hero Harmony refines advisor speech in real time — improving pronunciation, optimizing voice quality, and retaining natural voice authenticity so every customer interaction sounds confident, clear, and professionally delivered.
- iX Hero Harmony supports region-specific accent models across English LATAM, India, and Philippines variants — ensuring pronunciation refinement is contextually accurate, reducing miscommunication and improving first-contact resolution rates.
- iX Hero Harmony pairs natively with Clarity for a complete voice quality stack, with secure local processing, no data access requirement, and mutually exclusive per-user activation — giving operations precise, flexible control over deployment.
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Email support available at ixhero@concentrix.com