Sold by: EdgeTier
The EdgeTier platform is an AI-powered customer interaction analytics platform that helps customer support teams dramatically improve customer experience by uncovering valuable insights from customer interactions.
Overview
EdgeTier is an AI-powered customer interaction analytics platform for CX and contact centre teams. It ingests data from call platforms, chat systems, email ticketing, and survey tools, and analyses 100% of conversations in real time surfacing why customers are contacting you, what is driving frustration, and where operational improvements can be made. With plug-and-play integrations and deployments measured in weeks not months, EdgeTier gives CX leaders the intelligence to reduce unnecessary contact volume, lower operational costs, and protect revenue through better customer experience.
Highlights
- AI-powered conversation analytics across chat, email, and voice. Automatically tag contact reasons, detect sentiment, and surface Voice of the Customer insights in any language. Customers see up to 15% reduction in contact volume and 80% less time spent on manual tagging.
- Real-time anomaly detection that alerts your team the moment customer issues emerge. Identify and resolve problems 96x faster than manual monitoring, protecting CSAT and revenue before issues escalate.
- AI-assisted quality assurance and agent coaching that analyses every interaction, not just a sample. Build custom QA scorecards, spot performance trends early, and increase QA coverage by up to 90% while cutting review time by more than half.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
EdgeTier Platform (Available Through Private Offer Only) | EdgeTier is an AI-powered customer interaction analytics platform for CX and contact centre teams. The product is priced based on annual interaction volumes, starting from 500,000 interactions per year. We strongly advise requesting a private offer for a tailored quote. The intelligence provided helps businesses to reduce unnecessary contact volume, lower operational costs, and grow revenue through better customer experience. | $90,000.00 |
Vendor refund policy
Current: Our refund policy is performance related and defined in every customer SLA. Possible amendment: After the end date of the subscription, the customer may cancel or amend the terms. During the term of an active subscription, no refunds will be provided.
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Delivery details
Software as a Service (SaaS)
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Support
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