Ivanti Neurons Zero Trust Access - BYOL-2 NIC-M5

What do you like best about the product?

I find Ivanti Neurons for ITSM to be easy to manage and scalable, as it can always be adjusted to our organization's needs. It's user-friendly and integrates well with other applications. Its adaptability and ease of operation stand out, making it one of the best ITSM tools on the market. I appreciate its cost-effectiveness and adaptability across different industries. The workflow from approval to task fulfillment is smooth, and it's very suitable for accommodating a large number of users and different reseller groups. Additionally, its integration with Microsoft Active Directory makes onboarding new employees and connecting with HR management solutions easy, which makes Ivanti Neurons really appealing to use.

What do you dislike about the product?

One of the things that could be improved is the area of notifications. How notifications go out to both end users and different reseller groups that support all the ticketing needs improvement. Another area that needs enhancement is ticket updates, including better integration with other technologies like artificial intelligence or large language models to make ticket management easier for both the end user and the service technicians.

What problems is the product solving and how is that benefiting you?

I use Ivanti Neurons for ITSM for ticket management, incident requests, and trend analysis, which helps me identify issues and improve engineer responses.

What do you like best about the product?

What I like most about Ivanti Neurons for ITSM is that it brings everything together in one place. The platform makes it easy to track tickets, manage assets, and automate routine tasks, which saves a lot of time day to day. The interface is straightforward, so I’m not hunting for information or getting stuck in overly complicated menus. I also appreciate how flexible it is, since you can customize workflows and dashboards to match your team’s needs. Integrations with other IT tools help streamline operations, and the reporting features make it easier to spot trends and improve service over time. Overall, it helps our team work more efficiently and provide better support to users.

What do you dislike about the product?

While Ivanti Neurons for ITSM has plenty of strengths, there are a few things I don’t like. At times the interface feels overwhelming, especially when I’m trying to customize workflows or navigate the more advanced settings. The initial setup and configuration can also be complicated, and it takes a while to get everything working the way I want.

Integrations with other tools aren’t always seamless, and troubleshooting can be difficult when the documentation isn’t clear. Reporting is powerful, but tailoring reports or dashboards can be tricky and often takes extra effort. Overall, I just wish the platform were more intuitive and easier to adapt to unique business needs.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM addresses the challenge of managing IT services, assets, and workflows within a single, unified platform. Its AI-powered capabilities—such as automated ticket categorization, predictive analytics, and virtual agents—help accelerate incident resolution while reducing manual effort. The platform simplifies ticketing, automates routine tasks, and centralizes asset management, which saves time and helps minimize errors. AI-driven insights and recommendations also support better decision-making and make it easier to proactively resolve issues before they affect users.

From a performance standpoint, Ivanti Neurons has been reliable and scales well as our organization grows. The dashboards and reporting tools offer real-time visibility, making it easier to monitor trends and measure service levels. Pricing feels competitive compared with other enterprise ITSM solutions, and the modular approach allows us to pay only for the features we need, helping control costs without sacrificing robust functionality.

Overall, Ivanti Neurons for ITSM helps us operate more efficiently, deliver stronger support, and manage costs effectively—while using AI to improve performance, automate processes, and provide actionable insights across our IT operations.

What do you like best about the product?

What I like best about Ivanti Neurons for ITSM is how it combines IT service management with automation and AI driven insights. It helps streamline incident, problem, and change management in one place, which makes handling IT operations much more structured. The automation features reduce repetitive tasks like ticket routing and prioritization, and the self service portal improves the end user experience by allowing users to resolve common issues without IT intervention.

What do you dislike about the product?

What I dislike about Ivanti Neurons for ITSM is that the initial setup and customization can be a bit complex, especially for teams without prior experience in ITSM tools. The interface can feel slightly overwhelming at first, and some advanced configurations may require additional effort or training to implement properly.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM solves the problem of fragmented IT service processes and manual ticket handling. It brings everything into a centralized platform, automates workflows, and improves visibility across IT operations. For me, it helps reduce response time, improves efficiency, and ensures better tracking of incidents and service requests.

What do you like best about the product?

What I like about Ivanti Neurons for ITSM is how it automates everyday IT work and helps teams resolve issues faster, often before users even notice. It’s easy to use, provides solid visibility across IT assets, and the self-healing features and AI insights genuinely cut down on manual effort and downtime.

What do you dislike about the product?

It can feel complex to set up and customize, especially at the beginning. The interface is a bit overwhelming at first, and some of the more advanced features take extra training or fine-tuning before you can get real value from them.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM helps address slow issue resolution, too much manual IT work, and limited visibility across IT systems. It does this by automating routine tasks, detecting issues earlier, and providing a single, consolidated view of assets and incidents.
For me, that translates into fewer repetitive tickets, quicker resolution, and less disruption for end users. As a result, the IT team can spend more time on strategic work instead of constant firefighting.

What do you like best about the product?

Managing services with the help of automated IT workflows makes service delivery faster and helps complete operational tasks more efficiently and in a well-organized way. Using AI, it can detect issues and find solutions on its own.

What do you dislike about the product?

Sometimes setting up the configuration takes time. For implementation, you need to learn a few things first, and it takes time to become proficient. Sometimes it also requires customization, and that can take additional time as well.

What problems is the product solving and how is that benefiting you?

It helps IT management solve incidents proactively rather than reactively, and it provides employees with a better experience by enabling quicker incident resolution.