GenWA — Agentic AI Systems Integration for Regulated Industries

Not technologists who discovered fintech. Practitioners who've been in your seat. GenWA is a specialist systems integrator bringing agentic AI to regulated industries — financial services, collections, mortgage servicing, complaints handling, and compliance operations. Our team has navigated FCA scrutiny, built acquisition through to collections operations, run contact centres, and delivered technology at scale inside regulated businesses. We've built GenWA to change the equation. WHAT WE DELIVER Advisory & Integration Bespoke, hands-on engagement. Experienced financial services professionals working alongside your team to design, scope, and deliver AI transformation that actually sticks.

Use case prioritisation — what to build first and why POC design and delivery — scoped, structured, low-risk Team enablement alongside your people, not around them

AI for Contact Centres Faster resolution, lower cost, better compliance — without replacing what works.

Amazon Connect setup and configuration Amazon Nova Sonic — AI-powered voice Contact Lens — analytics and compliance monitoring Dialler integration, agent assist, real-time guidance, call recording

REAL PROBLEMS. PROVEN PATTERNS. High-volume, compliance-heavy, decision-rich operations. The following are proven starting points — GenWA configures to your specific operations and workflows. See genwa.ai for the full picture. Collections & Arrears — AI-driven case handling, outbound contact optimisation, party matching and treatment path automation. Complaints & Redress — Intelligent case triage, resolution path recommendation and immutable audit trail generation for FCA-regulated complaints handling. Mortgage Servicing — Agentic automation across servicing workflows, customer contact and arrears management. Compliance & Governance — Configurable agent guardrails and governance frameworks. FCA Consumer Duty, vulnerability management and audit trails built in from day one. Assessment & Architecture — Current state assessment and agentic AI readiness review for your specific operating environment. HOW WE ENGAGE Every GenWA engagement starts with a 6-8 week Proof of Concept — real data, real workflows, measurable ROI before any full commitment. No long-term obligation to start. We integrate with what you already have — your CRM, core banking system, collections platform and contact centre. Nothing is ripped out. Your data stays in your AWS environment throughout. WHAT YOU GET, REGARDLESS OF WHERE YOU START

Domain expertise from practitioners who understand your regulatory constraints and operational realities Compliance built in from day one — FCA-ready from the moment we deploy Production-grade engineering from real deployments — not experiments Full data sovereignty — your data stays in your environment, always Knowledge transfer — your teams learn to operate, optimise and extend what we build together

TECHNOLOGY FOUNDATION Built on AWS-native services including Amazon Connect, Amazon Nova Sonic, Contact Lens and Amazon Bedrock AgentCore — the current AWS agentic AI runtime stack. TEAM BACKGROUND INCLUDES Vanquis Bank · Chetwood Bank · Barclaycard · Intrum · Arrow Global · KotoCard WHY AWS MARKETPLACE Transacting via AWS Marketplace eliminates supplier onboarding friction — no separate contracting cycle, billed directly to your AWS account. Procurement moves at the speed of the business.