Sold by: Crescendo AI
Crescendo is an AI-native customer experience platform that consolidates contact center, ticketing, quality assurance, workforce management, and agent assist capabilities into a single system. The platform uses intelligent agents to handle customer-facing resolution, provide real-time agent support, manage operations, and continuously improve through customer interactions.
Overview
Implementation and Onboarding Support Crescendo provides dedicated implementation support to help you design customer experience flows, integrate with your existing systems, configure all CX Agents, and train your teams on platform usage. Our implementation team works with you through design, integration validation, testing, and production launch.
Technical Support Crescendo offers 24/7 technical support to address platform questions, troubleshoot issues, and help resolve any operational concerns. Support is available via email and through your dedicated account channel.
Documentation and Resources Complete platform documentation, configuration guides, API integration guides, and best practice resources are available through the Crescendo support portal. Video training materials and integration walkthroughs support self-service learning.
Ongoing Account Management You have access to a dedicated account manager who conducts regular reviews of your platform usage, performance metrics, and business outcomes. Account managers help you identify optimization opportunities and ensure you are achieving your business objectives.
System Monitoring and Maintenance Crescendo monitors platform availability 24/7. System updates, security patches, and infrastructure maintenance are handled proactively to minimize impact on your operations.
Optimization and Consulting Regular optimization reviews help you evaluate platform performance, refine CX Agent configurations, and adapt to evolving customer needs and business requirements.
Contacting Support Support is accessible through your Crescendo account dashboard. Implementation questions, technical issues, and optimization requests can be submitted through the support portal or by contacting your account manager.
Highlights
- Consolidated All-In-One Platform Replace fragmented contact center, ticketing, quality assurance, workforce management, and agent assist solutions with a single AI-native platform, reducing vendor complexity an integration overhead.
- Five Specialized CX Agents Concierge handles customer-facing resolution and routing, Agent Assist supports human agents in real-time, Applied Insights optimizes operations and KPIs, Quality manages performance and coaching, and Workforce handles forecasting and scheduling.
- Continuous Learning and Improvement Every customer interaction provides information that updates your knowledge base, refines agent behavior, and improves future performance across all customer experience functions.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CX | AI driven customer service | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Implementation and Onboarding Support Crescendo provides dedicated implementation support to help you design customer experience flows, integrate with your existing systems, configure all CX Agents, and train your teams on platform usage. Our implementation team works with you through design, integration validation, testing, and production launch.
Technical Support Crescendo offers 24/7 technical support to address platform questions, troubleshoot issues,and help resolve any operational concerns. Support is available via email and through your dedicated account channel.
Documentation and Resources Complete platform documentation, configuration guides, API integration guides, and best practice resources are available through the Crescendo support portal. Video training materials and integration walkthroughs support self-service learning.
Ongoing Account Management You have access to a dedicated account manager who conducts regular reviews of your platform usage, performance metrics, and business outcomes. Account managers help you identify optimization opportunities and ensure you are achieving your business objectives.
System Monitoring and Maintenance Crescendo monitors platform availability 24/7. System updates, security patches, and infrastructure maintenance are handled proactively to minimize impact on your operations.
Optimization and Consulting Regular optimization reviews help you evaluate platform performance, refine CX Agent configurations, and adapt to evolving customer needs and business requirements.
Contacting Support Support is accessible through your Crescendo account dashboard. Implementation questions, technical issues, and optimization requests can be submitted through the support portal or by contacting your account manager.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Crescendo is an AI driven customer service platform combining intelligent AI assistants with expert human operators to deliver customer experience outcomes across all channels, 24/7, in 50+ languages.
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