Sold by: Nugget By Zomato
Deploy human-like, multilingual AI Agents across Voice, Chat, Email, and Social Media. A no-code, enterprise-grade platform powered by proprietary LLM orchestration to automate complex workflows with sub 1.5 second latency and 99.95% uptime.
Overview
This solution is an enterprise-grade, no-code platform designed to help organizations build, manage, and scale Omnichannel AI Agents. It unifies Voice, Chat, Email, and Social Media interactions into a single secure infrastructure, enabling end-to-end automation of complex customer journeys across industries such as Banking, Healthcare, Retail, and Telecom. Proprietary LLM Orchestration & Architecture: Nugget is powered by a proprietary LLM Orchestration Layer designed for high-efficiency enterprise workloads. Optimization Engine: Dynamically routes queries to the most effective model based on intent complexity, optimizing for Cost, Latency, and Accuracy in real-time. Agentic Capabilities: Agents are equipped with an advanced document stack (OCR) and API connectors, allowing them to understand images, read IDs, and execute real-world actions (e.g., processing refunds, updating database records) rather than just answering FAQs. High-Fidelity Voice & Audio Stack: The platforms is built for real-world acoustic environments, and hence its voice capabilities are engineered for clarity and speed (Sub 1.5 second latency). Advanced Noise Cancellation: Features a robust Voice Activity Detection (VAD) layer capable of cancelling up to 35 dB of background noise, ensuring accurate intent recognition even in busy environments. Natural Interactivity: Supports full-duplex communication, handling interruptions (barge-in) naturally with sub-second latency for a human-like conversational flow. Enterprise-Grade Security & Scale Scalability: Architected for high-concurrency environments with auto-scaling capabilities and a guaranteed 99.95% uptime. Data Governance: Fully auditable interactions with built-in PII redaction, consent logging, strict policy guardrails, and data residency controls to meet compliance standards. No-Code Builder: Empower business teams to design and deploy compliant, multilingual flows (12+ languages) without engineering dependency. Analytics & QA Integrated Quality Assurance (QA) dashboards: The platform provides full call transcripts, sentiment analysis, and resolution metrics, offering transparency and data-driven insights for continuous model improvement.
Highlights
- Unified Omnichannel Support: Seamlessly manage context across Chat, Voice, Email, and Social channels from a single secure dashboard.
- Proprietary LLM Orchestration: Adaptive model governance ensures high-accuracy responses, contextual awareness, and reduced hallucinations compared to generic models.
- Agentic Automation: Goes beyond simple Q&A to perform complex actions processing refunds, changing bookings, or updating account details autonomously.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months | Cost savings % |
|---|---|---|---|
Voice AI Standard | Agentic AI-powered voice bot conversations across inbound/outbound calls. Includes up to 2 million minutes annually. | $0.20 | 67% |
Chat AI Standard | AI-powered chatbot sessions across web/app/social channels. Includes upto 2 million sessions annually. | $0.10 | 67% |
Email AI Standard | AI-powered email interactions automated through the Nugget platform. Includes upto 2 million sessions annually. | $0.15 | 67% |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Delivers intelligent automation across voice, chat, email, and social media using Amazon Bedrock and Amazon Connect. The solution handles customer inquiries 24/7 in multiple languages, automatically resolves routine questions, and seamlessly transfers complex cases to human agents with full context. It integrates with existing CRM, ERP, and business systems while reducing customer service costs by 40-60%.
Buoyant Enterprise for Linkerd is a production-ready distribution of the Linkerd service mesh that provides critical security and reliability features to Kubernetes applications.
The Splunk Enterprise AMI accelerates the speed at which organizations deploy Splunk Enterprise in AWS..
NVIDIA AI Enterprise is an end-to-end, cloud-native software platform that accelerates data science pipelines and streamlines development and deployment of production-grade AI applications, including generative AI.
Upgrade open-source Grafana with premium data sources, access control, reporting and other functionality, as well as support and professional services from Grafana Labs, the creators of Grafana. This Grafana Enterprise offering is for customers who want to self-manage Grafana on AWS.
Enterprise security solutions powered by TrendAI™ (a business unit of Trend Micro) to help protect users, data, and workloads. Contact us today to tailor a solution for your needs!
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.