Sold by: D3Clarity - Expert AI & AWS Help
Automate compliant, empathetic payment outreach with AI agents built on Amazon Connect Customer — reducing manual dialing while protecting trust and regulatory compliance for collections, patient billing, and AR teams.
Overview
Overview
D3Clarity's Outreach & Collections implementation replaces routine first-bucket dialing with Artificial Intelligence (AI) agents built for regulated customer conversations. Designed for financial services, healthcare, insurance, utilities, and subscription-based organizations, the service helps teams automate compliant payment outreach across voice, SMS, and digital channels while keeping human specialists focused on hardship, settlement, and dispute conversations.
Key Features
- AI-led first-bucket outreach: payment reminders, balance notifications, right-party contact, and payment commitments handled by AI before a human collector or billing specialist engages
- Built-in compliance controls for regulated conversations, including the Fair Debt Collection Practices Act (FDCPA), Regulation F, the Telephone Consumer Protection Act (TCPA), and the Health Insurance Portability and Accountability Act (HIPAA)
- Designed-in scripts, disclosures, consent capture, call recording, redaction, escalation paths, and audit workflows
- Amazon Contact Lens integration for broader visibility into conversation quality, compliance language, sentiment, outcomes, and escalation triggers — beyond small call samples
- Human escalation workflows that route sensitive, high-risk, or high-value conversations to trained specialists with full context already captured
- Integration with existing customer relationship management (CRM), servicing platforms, payment systems, revenue cycle tools, and electronic health record (EHR) systems
- Built on Amazon Connect Customer, Amazon Q in Connect, Amazon Bedrock, Amazon Contact Lens, and AWS-native data services
Business Benefits
- Reduces manual dialing volume by shifting routine, repeatable outreach to AI agents
- Frees collections and billing staff to focus on higher-value conversations — hardship, settlement, disputes, and financial assistance
- Lowers compliance risk through purpose-built disclosure, consent, and audit workflows for regulated payment conversations
- Reduces the call-sampling burden for quality and compliance teams through broader, AI-assisted conversation visibility
- Improves measurable outcomes — including right-party contact rate, promise-to-pay rate, and recovery rate — with initial value typically demonstrated in weeks
- Preserves customer and patient trust by keeping empathy and complex negotiation in human hands
Why D3Clarity
- AWS Advanced Tier Consulting Partner with hands-on experience building regulated, AI-enabled customer engagement workflows
- Deep experience applying AI outreach patterns across financial services, healthcare/patient billing, insurance, utilities, retail/subscription, and travel & hospitality
- Focused on defined first deliverables that show measurable value quickly, rather than long, undifferentiated engagements
- Helps clients move from AI strategy to operational AI implementation on Amazon Connect Customer
AWS Services Disclosure:
This implementation may include the use of Amazon Connect Customer, Amazon Q in Connect, Amazon Bedrock, Amazon Contact Lens for Amazon Connect Customer, AWS Lambda, Amazon Simple Storage Service (S3), and AWS Identity and Access Management (IAM), among other AWS products.
Highlights
- Replace routine first-bucket dialing with AI agents purpose-built for compliant, regulated payment conversations across voice, SMS, and digital channels
- AWS Advanced Tier Consulting Partner with specializations in Amazon Connect Delivery, the Well-Architected Partner Program, and Migration & Modernization Services
- Pair AI-led outreach with Amazon Contact Lens for full-conversation compliance, sentiment, and outcome visibility — replacing small call-sample audits
Details
Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
Contact Options:
- Schedule: Schedule a meeting at your convenience
- Phone: +1 855-522-8644 (8 AM - 6 PM CT)
- Email: info@d3clarity.com
- Chat: Chat with us on the D3Clarity Website using Amazon Connect Customer
Support Options:
D3Clarity offers a full spectrum of support options designed to fit each client's unique needs and operational requirements.
- Full Managed Services: Complete AWS environment management with SLA guarantees, 24×7×365 monitoring, and dedicated teams handling all operational aspects.
- Continuous Improvement: Dedicated teams collaborating with your internal team on joint backlog management, sprint planning, and regular optimization reviews.
- Staff Augmentation: Dedicated or fractional AWS specialists embedded in your organization with flexible engagement models and knowledge transfer.
- Ad-Hoc Production Support: On-demand support for critical issues with flexible retainer models and project-specific implementations.
- AWS Emergency Support: 24×7×365 emergency response for critical AWS outages, production-down situations, rapid incident resolution, and disaster recovery.
Scope Flexibility: Services tailored to this specific D3Clarity Amazon Connect Customer Outreach & Collections Implementation listing or extended across your entire AWS, cloud, and on-premises ecosystem.