Managed Workflow Automation Service — Ongoing Ops for AWS Automations

Keep AWS-deployed automations running reliably after go-live.

Regulated mid-market operations teams rely on Step Functions orchestrations, Lambda jobs, Amazon Bedrock agents, Amazon Q Business assistants, and MCP-connected tools to run critical back-office workflows. Once deployed, these systems need continuous care: prompt drift, schema changes, new edge cases, IAM rotations, quota limits, dependency upgrades, and evolving compliance requirements all create operational risk. Kriv AI's Managed Workflow Automation Service provides that care as a predictable monthly retainer.

What's included monthly

• Continuous monitoring of deployed workflows (CloudWatch alarms, X-Ray traces, Step Functions execution history)

• Incident response per tier SLA target (see below)

• Flow tuning + optimization (latency, retry logic, error handling)

• Bedrock Guardrails tuning for deployed agents

• Agent drift monitoring (output quality, hallucination rate, tool-call accuracy)

• Lambda patching + runtime upgrades

• Amazon Q Business index + data source maintenance

• MCP server updates

• IAM + secret hygiene

• Monthly ops review + metrics report

• Runbook updates as flows evolve

• Small enhancements within retainer hours (new steps in existing workflows, additional connectors, report updates)

• Cost optimization reviews (FinOps)

• Compliance posture maintenance

Three tiers

• Lite ($3,000/mo, 5 engineering hrs): Monthly health check, incident escalation only, monthly ops report. Business-hours response target.

• Standard ($5,000/mo, 10 hrs): Bi-weekly ops review, P2+ incident response, flow tuning, Guardrails updates. Same-business-day P1 response target.

• Premium ($8,000/mo, 20 hrs): Weekly ops review, P1 response target <4 business hours, <1 business day P2, <3 business days P3. Flow enhancement budget, agent drift monitoring, quarterly FinOps + architecture review.

What's NOT covered

• Major net-new flow development — engage via N3 Automation ROI Sprint + implementation SOW

• Net-new Bedrock agent development — separate fixed-scope engagement

• Hours do not roll over month-to-month

Why Kriv AI. AWS Select Tier Services Partner, Databricks Partner, and member of the Anthropic Claude Partner Network (approved April 2026). The same team that builds the automations operates them — no handoff gap between build and run. Regulated-industries-only focus.

Important disclaimers

AWS infrastructure cost disclaimer: AWS infrastructure costs (Step Functions state transitions, Lambda invocations, Bedrock model tokens, Amazon Q Business seats, S3, CloudWatch, data transfer, and all other AWS service charges) are billed directly by AWS to the customer and are NOT included in this retainer.

SLA language — targets, not guarantees: Response-time targets listed above are targets, not guaranteed service levels. Kriv AI does not guarantee uptime or availability of AWS services and is not liable for AWS regional outages, service degradations, model availability changes, or third-party dependency failures outside Kriv AI's control. Remediation of issues rooted in AWS platform incidents is performed on a commercially reasonable basis. Uptime target >99% excludes upstream AWS service outages.

Legal/advisory disclaimer: Kriv AI is not a law firm and does not provide legal, tax, or compliance advice. We operationalize your policies; we don't author them. Customer retains responsibility for its own compliance posture. No endorsement by AWS or Anthropic is implied.

This listing is the natural follow-on for customers of the Kriv AI N3 Automation ROI Discovery Sprint. After the Sprint delivers a production automation, this service keeps it healthy.

Get started. Contact info@kriv.ai  or +1 732 433 5564 to scope a tier.