Sold by: USAN
Deploy a complete, production-ready Amazon Connect Customer environment 35–50% faster with USAN’s CX Launch professional services package. From discovery and funding through instance setup, IVR configuration, omnichannel routing, and agent workspace, USAN manages every step so your contact center goes live on time, on budget, and ready to perform from day one.
Overview
**Go Live on Amazon Connect Customer in Weeks, Not Months
**
CX Launch is USAN's Amazon Connect Customer implementation package, built for organizations that need to move fast without sacrificing quality.
As an AWS Advanced Tier Services Partner with Amazon Connect Delivery and AI Services Competency, USAN delivers a complete, production-ready Amazon Connect Customer environment in an average of 8-10 weeks — with a 100% on-time project delivery track record.
**Everything You Need to Run from Day One
**
CX Launch covers the full omnichannel setup your contact center needs to go live with confidence:
- Voice, chat, and email across 3 routing profiles, 3 queues, and 3 security profiles
- Dynamic IVR flows, flexible menus, and metric-based routing
- Time-of-day, holiday management, and English/Spanish language support
- Hold and callback options with estimated wait times
- Speech analytics with transcription, summarization, and real-time triggers
- Reporting and dashboards for real-time and historical metrics
- Designed to grow with your business, easily adapt to new countries, additional business units, acquisitions, and organic growth
**Managed From Kickoff to Handoff
**
A dedicated USAN project manager guides every engagement and learns your unique needs. Every CX Launch concludes with full configuration documentation and eLearning training for both administrators and supervisors — so your team owns the environment from day one.
**Keep Improving After Go-Live
**
CX Launch is designed to grow with your business, easily adapt to new countries, additional business units, acquisitions, and organic growth
It pairs seamlessly with USAN's CX Evolve 90 program — providing 90 days of on-call support, defect resolution, and post go-live configuration changes, with a pathway to ongoing Amazon Connect managed services.
To get started, schedule a call at https://usan.com/schedule-a-call or contact us at AWS-Sales@usan.com
Highlights
- Deploy 35–50% faster with USAN's proven implementation methodology, backed by 36+ years of contact center expertise and a 100% on-time delivery track record.
- USAN guides you through a full-service implementation from kickoff to go-live — covering discovery, requesting AWS funding, design, build, QA, UAT, and handoff training — with a dedicated USAN project manager at every stage.
- Get everything you need to run a modern omnichannel contact center from day one: voice, chat, and email setup; dynamic IVR flows and routing; speech analytics; agent workspace with CRM screen-pop; and Connect reporting and dashboards.
Details
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