Sold by: Hitachi Systems, Ltd.
The AWS Resale Service provides an AWS account together with support, delivered by Hitachi Systems, an AWS Premier Tier partner, ensuring a reliable and secure experience.
Overview
The AWS Resale Service provides an AWS account together with support, delivered by Hitachi Systems, an AWS Premier Tier partner, ensuring a reliable and secure experience. Benefit from cost savings through discounted pricing plans Access support equivalent to AWS Enterprise Support with no minimum usage requirement View real-time cost data from a user perspective through a cost visualization tool
Highlights
- Access enterprise-level support from certified experts.
- Ensure cost visibility and streamlined billing management.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
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Support Contact Email: aws.resale.es@hitachi-systems.com
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Support Description We provide the following support services to customers using this service:
- Assistance with onboarding and initial configuration of AWS services
- Technical support for service usage and troubleshooting
- Initial issue triage and guidance on resolution approaches in the event of incidents
- Escalation to AWS Support as needed
- Guidance on general operational and architectural best practices
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AWS Coordination Support When inquiries or support from AWS are required, we act as the primary contact and coordinate communication with AWS to facilitate smooth and efficient issue resolution.
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Support Hours and Service Levels Support hours: 24 hours a day, 365 days a year Initial response time: Targeted within one business day Supported language: Japanese For critical incidents and urgent issues, we will provide prioritized support through separately defined communication channels.
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Scope of Support This support covers general inquiries related to the use of this service and associated AWS environments. The following are out of scope:
- Detailed design, implementation, or development work based on specific customer requirements
- Application modification or customization
- Issues that require direct support under AWS standard support plans