Sold by: Concentrix
Concentrix: Elevating Experiences with Human-Centered, Tech-Powered Solutions Concentrix, a global leader in technology and services, delivers innovative, human-centered, tech-powered solutions. With advanced plug-and-play systems, it ensures personalized experiences and measurable business value. Its suite of offerings optimizes all aspects of business - operations, processes, agent performance, product development and customer engagement. iX Hero eliminates advisor uncertainty during live interactions by providing a context-aware, AI-powered decisioning engine that delivers dynamic prompts, multi-intent detection, personalized guidance, and compliance alerting in real time — removing the need for static scripting tools. No data access requirement. Channel: voice. Implementation: 2–4 weeks. Languages: English, French, Spanish (LATAM/EU), Portuguese (BR), Swedish, Italian, Norwegian, German, Mandarin, Japanese, Korean, Bahasa, Thai, Dutch, Vietnamese, Turkish, Danish.
Overview
Concentrix: Elevating Experiences with Human-Centered, Tech-Powered Solutions
Concentrix, as a global technology and services Leader, is dedicated to designing innovative solutions that are human-centered, tech-powered and intelligence-fueled solutions. We recognize that an experience centre demands advanced plug-and-play solutions to drive personalized journeys and deliver tangible business value. Our comprehensive suite of solutions is designed to enhance touchpoints of your operations from business processes, agent performance to product offering and customer experiences. iX Hero eliminates advisor uncertainty during live interactions by providing a context-aware, AI-powered decisioning engine that delivers dynamic prompts, multi-intent detection, personalized guidance, and compliance alerting in real time — removing the need for static scripting tools. Features include role-based access control, feedback loop integration, compliance and alerting, and real-time issue resolution. Channels: voice, chat/messaging, email. AWS Services: • Amazon S3 • Amazon ECR • Amazon Bedrock. No data access requirement. Implementation: 2–4 weeks. Languages: English, French, Spanish (LATAM/EU), Portuguese (BR), Swedish, Italian, Norwegian, German, Mandarin, Japanese, Korean, Bahasa, Thai, Dutch, Vietnamese, Turkish, Danish.
Highlights
- iX Hero Prompts eliminates advisor uncertainty during live customer interactions by delivering a context-aware, AI-powered decisioning engine with dynamic prompting, multi-intent detection, and personalized real-time guidance — removing reliance on static scripts and manual escalation paths.
- iX Hero Prompts reduces compliance risk and handling errors with built-in alerting, role-based access control, and a feedback loop integration that continuously refines prompt accuracy — ensuring advisors receive the right guidance at the right moment on every call.
- iX Hero Prompts deploys in 2–4 weeks with no data access requirement, supporting 17 languages across English, French, Spanish, Mandarin, Japanese, Korean, and more — powered by Amazon S3, Amazon ECR, and Amazon Bedrock for secure, enterprise-grade real-time decisioning.
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Email support available at ixhero@concentrix.com