Sold by: Decagon AI
Decagon is the conversational AI platform to build, optimize, and scale AI agents that deliver concierge-level customer experiences across voice, chat, email, and SMS. Leading enterprises like Hertz, Samsara and Chime use Decagon to resolve customer issues end to end - without hold queues, escalations, or copy-paste responses.
Overview
Every customer deserves a concierge. Decagon makes that possible at scale.
Decagon is the leading conversational AI platform purpose-built for customer experience. AI agents handle real customer issues across voice, chat, email, and SMS - resolving them fully, without deflection or escalation. One agent intelligence layer powers every channel.
Most AI platforms are black boxes. Changing agent behavior means filing a ticket, waiting on an engineer, and hoping the output matches what you needed. Decagon's Agent Operating Procedures (AOPs) let business teams read, understand, and update agent logic in plain language - no SDK, no vendor dependency, no sprint cycle. That transparency compounds into meaningfully lower cost of ownership over time.
Decagon offers a fully white-glove deployment model for teams that want it. The difference is that the build lives in the product, not locked inside proprietary tooling only Decagon can touch. You own it.
Decagon's testing suite spans the full agent lifecycle: simulate conversations before launch, run live A/B tests with Experiments, and monitor 100% of conversations in real time with Watchtower. Duet Autopilot closes the loop - analyzing production signals and proposing validated updates with human approval gates.
Enterprises in retail, financial services, travel, and technology go live in weeks. ClassPass reduced AI support costs by 95%. Hunter Douglas generated $1M in AI-driven revenue. Avis Budget Group, Chime, and Oura Health run on Decagon today.
Highlights
- Omnichannel AI agents, one platform. Deploy across voice, chat, email, and SMS from a single agent intelligence layer. Decagon agents maintain cross-channel memory and handle outbound as well as inbound - with ultra-low latency voice built in.
- Built to iterate, not just deploy. AOPs let business teams update agent logic in natural language without engineering support. Experiments run live A/B tests on real traffic. Watchtower monitors every conversation. Duet Autopilot self-improves agents over time with integrated validation and approval gates.
- Enterprise-grade from day one. Configurable PII redaction across chat and voice. Layered guardrails running before, during, and after every conversation. Git-backed versioning with isolated staging environments. Deployed by leading enterprises in six to seven weeks.
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Dimension | Description | Cost/12 months |
|---|---|---|
Platform Access | Decagon platform access. Pricing determined by private offer. | $0.01 |
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Support available via email for sales at sales@decagon.ai and customer support at support@decagon.ai .
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