Sold by: Gyst Technologies
Deployed on AWS
Gyst Analytics helps Amazon Connect teams identify where callers struggle in voice self-service and what to fix first. It delivers high-resolution, privacy-safe analytics across IVR and IVA journeys without requiring a rip-and-replace of your existing platform.
Overview
Gyst Analytics for Amazon Connect is a SaaS offering for organizations that want deeper visibility into voice self-service performance without managing customer-hosted infrastructure. It helps contact center teams identify where callers struggle, repeat, abandon, transfer, or fail to complete tasks across IVR and IVA journeys.
Gyst Analytics works alongside your existing Amazon Connect environment and provides privacy-safe behavioral analytics designed to show where containment breaks down, where callers hesitate or repeat, and which points in the journey create the most friction. This allows teams to prioritize optimization work based on measurable friction rather than guesswork.
This is the lighter analytics-first offering in the Gyst product family. It is suited to organizations that want a lower-lift first step, quicker time to value, and operational insight before considering broader real-time runtime optimization.
Highlights
- Identify the highest-friction points in Amazon Connect voice self-service and see what to fix first.
- Improve containment and reduce unnecessary transfers with analytics tied to real caller behavior.
- Use a lower-lift SaaS deployment path with privacy-safe analytics and no rip-and-replace.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
GA Small | Gyst Analytics deployment for smaller production or evaluation workloads. | $42,250.00 |
GA Medium | Gyst Analytics deployment for standard production workloads. | $78,250.00 |
GA Large | Gyst Analytics deployment for higher-volume production workloads. | $142,250.00 |
Vendor refund policy
Refund requests must be submitted to teamgyst@gysttechnologies.com or through https://www.gysttechnologies.com/contact within 30 days of the applicable charge and must include your AWS account ID, product name, order details, and reason for the request. Except as required by law, refunds are not guaranteed and are issued only at our sole discretion. No refunds are available after contract activation except for verified billing errors or approved service-related exceptions.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
teamgyst@gysttechnologies.com https://www.gysttechnologies.com/contact Business-hours support for onboarding, configuration, and troubleshooting. We provide implementation guidance, issue triage, and product support for Gyst Analytics SaaS deployments.
AWS infrastructure support
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Similar products
Gyst for Amazon Connect Contact Centers is a SaaS web API that increases customer use of automated voice self service. It tunes every call in real time across Amazon Connect IVR flows, Amazon Lex bots, and agentic AI voice experiences on AWS, without storing caller profiles. Customers use Gyst to reduce caller input errors, improve completion rates, and gain clear analytics on where callers struggle.
Gyst Analytics helps Amazon Connect teams identify where callers struggle in voice self-service and what to fix first. It delivers high-resolution, privacy-safe analytics across IVR and IVA journeys without requiring a rip-and-replace of your existing platform.
Gyst CX helps Amazon Connect teams improve caller experience and self-service completion by tuning voice self-service in real time. It combines privacy-safe behavioral analytics with runtime optimization to reduce repeats, abandons, and unnecessary transfers without requiring a rip-and-replace of your existing platform.
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