Salesforce and MuleSoft from NTT DATA on AWS

At NTT DATA, we partner with Salesforce and MuleSoft to drive transformative success for organizations. Our end-to-end services, bolstered by a robust partner ecosystem, empower you to deeply understand and engage with your customers, fostering unparalleled loyalty and growth through personalized customer care, AI-driven insights, and optimized sales and customer data intelligence.

By simplifying complex integrations and automating workflows, we turn challenges into opportunities, propelling digital transformation with generative AI, data, and CRM. Our expertise helps you capitalize on data insights to create a comprehensive 360-degree view of your customers and streamline their journey.

Our team demystifies complex ecosystems and omnichannel strategies, ensuring seamless integration of new solutions with your existing infrastructure.

Real-World Impact

Embraer: We deployed Manufacturing Cloud and other Salesforce modules to promote digital transformation within their repair and asset management department, enhancing operational efficiency and customer satisfaction.

Vodafone España: We integrated Data Cloud Marketing, Cloud personalization, and Advertising Studio to manage their B2B marketing campaigns comprehensively. This unified all customer data points, enabling the creation of customized experiences and content.

Salesforce: NTT DATA supports the management and development of applications across Salesforce’s organization, including its internal instance of Salesforce. The applications span Salesforce Sales, Marketing, Service, Experience, and Commerce Clouds, MuleSoft, Heroku, Slack, and hundreds of third-party and custom apps.

Our Industry focus

• Financial Services: We help financial institutions enhance customer engagement, streamline operations, and comply with regulatory requirements.

• Manufacturing: Our solutions optimize supply chain management, improve asset performance, and drive innovation.

• Communication: We enable telecom companies to deliver personalized customer experiences and manage complex marketing campaigns.

• Media: We help media companies leverage data to create engaging content and enhance viewer experiences.

• Technology: We assist tech firms in automating workflows, integrating systems, and driving innovation.

• Life Sciences: We support life science organizations in managing clinical trials, improving patient outcomes, and ensuring compliance.

Our Services

• Advisory: Our expert consultants provide strategic guidance to help you maximize the value of Salesforce and MuleSoft, ensuring your digital transformation aligns with your business goals.

• Quickstart Packages: Accelerate your Salesforce and MuleSoft implementations with our pre-configured solutions, designed to get you up and running quickly and efficiently.

• New Cloud Implementations: We offer comprehensive implementation services for Salesforce and MuleSoft Clouds, ensuring seamless integration and optimal performance.

• System Integration with API Management: Our team specializes in integrating your existing systems with Salesforce and MuleSoft, leveraging API management to create a cohesive and efficient ecosystem.

• Automation: Automate your workflows and processes to increase efficiency, reduce errors, and enhance the customer experience.

• Managed Services: We provide ongoing support and maintenance to ensure your Salesforce and MuleSoft solutions continue to perform at their best, with minimal downtime and maximum reliability.

Our Capabilities

• Agentforce: Enhance agent productivity and customer service efficiency.

• Data Cloud: Unify and enrich customer data for deeper insights and personalized experiences.

• MuleSoft: Simplify and accelerate integration of applications, data, and devices.

• Sales Cloud: Drive sales growth with advanced analytics and automation.

• Service Cloud: Deliver exceptional customer service with omnichannel support and AI-driven insights.

• Marketing Cloud: Create and deliver personalized marketing campaigns across all channels.

• Financial Services Cloud: Transform financial services with unified data and personalized customer experiences.

• Manufacturing Cloud: Optimize manufacturing operations and improve asset management.

• CPQ (Configure, Price, Quote): Streamline the quoting process and improve sales efficiency.

• Experience Cloud: Build and manage digital experiences that engage and retain customers.

• Commerce Cloud: Enhance e-commerce capabilities and drive online sales

• Revenue Cloud: Optimize revenue recognition and management for compliance and accuracy.