Sold by: CTERA Networks
Deployed on AWS
CTERA provides an intelligent data platform that securely unifies your entire unstructured data estate, from edge to cloud, into a single, high-performance data fabric. By making data universally accessible at scale and GenAI-ready, CTERA Enterprise Data Services unlock new levels of workforce productivity and transform how teams collaborate and innovate. The CTERA Intelligent Data Platform is engineered to drive operational efficiency by simplifying data management for greater agility at a lower cost. While end-to-end data protection, proactive security, and automated compliance ensures organizational resiliency by safeguarding against data loss, downtime, and costly regulatory penalties.
4.6
Overview
CTERA delivers the most comprehensive Intelligent Data Platform, modernizing traditional NAS, data protection, and unstructured data management. Combining the unlimited capacity and scalability of AWS S3 storage with real-time edge caching, immutable archiving, and AI-powered ransomware defense, CTERA ensures that critical data remains protected, accessible, and resilient.
The CTERA Intelligent Data Platform empowers a hybrid workforce with secure global file sharing and seamless remote access across on-premises, and the cloud, consolidating petabytes of unstructured data into a unified global namespace, accelerating AI initiatives and enhancing the productivity and operational efficiency of IT and data science teams.
Recognized as an industry leader by GigaOm for Cloud-Native Globally Distributed File Systems, CTERA has a proven track record serving Fortune 500 enterprises and government agencies worldwide.
Built for resilience and business continuity, the CTERA Intelligent Data Platform provides continuous data protection to Amazon S3, seamless disaster recovery, and priority data retrieval. Organizations accelerate productivity with highly available file presentation across distributed sites, enable collaboration across geo-dispersed locations, and support remote access without requiring a VPN.
Built on Zero Trust Architecture, the CTERA Intelligent Data Platform features immutable volumes, machine learning driven ransomware detection and enforcement, end-to-end encryption with private key management, and built-in data migration and discovery tools. It delivers unmatched flexibility and cyber resiliency, with active and passive controls to identify and remediate cyber incidents, and is trusted as the only global file system approved by the U.S. Department of Defense.
Highlights
- Modernize distributed NAS environments with CTERA Enterprise Data Services for AWS, leveraging cost-effective Amazon S3 storage, edge caching, real-time replication, and global deduplication to optimize operational efficiency and business continuity.
- Enhance data protection and cyber resilience with AI-powered ransomware detection, immutable WORM volumes, FIPS 140-3 certified encryption, and continuous data replication to Amazon S3, ensuring enterprise-grade security for globally distributed teams.
- Centralize management of thousands of distributed edge locations with CTERA Portal, providing unified global namespace access, automated software updates, proactive monitoring, and seamless hybrid workforce productivity without a VPN.
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Dimension | Description | Cost/12 months |
|---|---|---|
CTERA Hosted Data Services | Hosted CTERA Portal tenant. Centralize file storage, streamline data protection and disaster recovery, enhance user productivity with remote access and seamless file sharing across globally distributed sites. Starting pricing reflected | $12,000.00 |
CTERA Private Data Services | Private CTERA Portal deployment in your AWS Virtual Private Cloud (VPC). Centralize file storage, streamline data protection and disaster recovery, enhance user productivity with remote access and seamless file sharing across globally distributed sites. Starting pricing reflected | $40,000.00 |
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Support
Vendor support
CTERA Networks is committed to delivering comprehensive support to ensure the success of our customers. Buyers of our products can access a range of support services designed to meet enterprise needs. Enterprise Support: Our dedicated team of CTERA experts is available to assist with any technical issues or inquiries. Training Programs: CTERA offers online, self-paced Partner Certifications and Administrator Training to help users maximize the value of our solutions.
Contact Information:
- Email: info@ctera.com
- Support Page: https://www.ctera.com/support/
- Phone (USA): +1 (917) 768-7193 For more detailed information about our support services, visit:
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
reviewer2816304
Cloud-first file services have reduced our on-premise footprint and support daily secure access
Reviewed on Apr 10, 2026
Review from a verified AWS customer
What is our primary use case?
Our main use case for CTERA Enterprise File Services Platform is that we use it as a cloud platform. We use it as an enterprise file system to access shares in our daily operations.
What is most valuable?
The best features CTERA Enterprise File Services Platform offers include the ability to have a very small on-premise footprint while allowing cloud functionality. The ability to store all devices in the cloud and have them be protected stands out to us.
CTERA Enterprise File Services Platform has positively impacted our organization as it has allowed us to shrink our on-premise file system footprint, moving out from data centers and adopting a cloud-first strategy, which brings cost savings.
What needs improvement?
A wishlist item would be the ability to import shares from one device to another. I would rate CTERA Enterprise File Services Platform a nine out of ten because I think there are some shortcomings in the performance of the gateway that could be improved, and I realize part of that is we are running an older version.
For how long have I used the solution?
We have been using CTERA Enterprise File Services Platform since 2018, so almost eight years now.
What do I think about the stability of the solution?
CTERA Enterprise File Services Platform is stable.
What do I think about the scalability of the solution?
The scalability of CTERA Enterprise File Services Platform is very good.
How are customer service and support?
The customer support for CTERA Enterprise File Services Platform is great, and I appreciate the responsiveness.
Which solution did I use previously and why did I switch?
We previously used a different solution before CTERA Enterprise File Services Platform; we used to have a NetApp and switched to a cloud-first platform to gain a smaller footprint on-premise.
How was the initial setup?
My advice for others looking into using CTERA Enterprise File Services Platform is that it is easy to implement. Migration was straightforward, although share setup was a little tough and took some time, but we got that worked out.
What was our ROI?
We have not specifically calculated a return on investment, but we have definitely saved.
What's my experience with pricing, setup cost, and licensing?
Our experience with pricing, setup cost, and licensing for CTERA Enterprise File Services Platform was good; it was very manageable for getting started with the product.
Which other solutions did I evaluate?
We did evaluate other options before choosing CTERA Enterprise File Services Platform, specifically looking at Panzura.
What other advice do I have?
I would rate CTERA Enterprise File Services Platform a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Ricardo Mota
Centralized file gateways have improved security, simplified backups, and protected data versions
Reviewed on Apr 06, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for CTERA Enterprise File Services Platform is using Cloud Gateways and file servers. As a specific example, we use one Cloud Gateway and one appliance for each of our sites, where we use them to keep all our files, keep backups of them, keep old versions, and protect them from attacks.
What is most valuable?
The best features that CTERA Enterprise File Services Platform offers include speed, resilience, ease of use, and security. Regarding resilience, it has anti-ransomware features and anti-data loss features, and we use those extensively in our day-to-day work.
CTERA Enterprise File Services Platform has positively impacted my organization by making our data management better, giving us greater security in our use, and letting us work easier with all the file services we need. It improved our data security and made our work easier through the portal, which allows us to see every device we have in every location and also allows us to share files extensively across sites. The security features make it so we use the antivirus and the anti-ransomware, making our data more secure.
What needs improvement?
CTERA Enterprise File Services Platform could be improved by being a little faster in performance and having a timeline for new features and updates. Currently, we do not have one of those timelines, and sometimes we do not know what is in the pipeline for those on our services. I want to emphasize the need for a timeline on new features and bug fixes.
For how long have I used the solution?
I have been using CTERA Enterprise File Services Platform for four years.
What do I think about the stability of the solution?
CTERA Enterprise File Services Platform is stable.
What do I think about the scalability of the solution?
Its scalability is really good, as we have two portals for our uses worldwide, and they manage a lot of hardware, being pretty stable and pretty quick.
How are customer service and support?
Our customer support is excellent since we have our support representative, who we can talk to directly, and they fix all our issues.
Which solution did I use previously and why did I switch?
I previously used Microsoft Windows file services, and we switched because we needed more security to prevent cyber attacks.
What was our ROI?
I have seen a return on investment, as we have a small team that works fine, and we do not need a large team to manage it. We have had cost savings of around 40% in all our hardware purchasing and our file data and costs associated with storage because of the deduplication, amounting to 40% savings compared to what we had before on-premises.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was great working with the CTERA team, as we get clear invoicing, clear services, and we are very happy with it.
Which other solutions did I evaluate?
Before choosing CTERA Enterprise File Services Platform, I did evaluate other options, but I do not recall specifics.
What other advice do I have?
CTERA Enterprise File Services Platform is a great product, and I recommend it greatly. My advice to others looking into using CTERA Enterprise File Services Platform is that the software suite is very extensive, so you get a great return on investment if you use all their features, and their support team will be really glad to help you leverage everything. I rate CTERA Enterprise File Services Platform an eight on a scale of one to ten. What would make it a ten for me will be better features and quicker bug fixes.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Jappanjeet Singh
Reliable file services have improved recovery times and simplify hybrid cloud storage
Reviewed on Mar 10, 2026
Review provided by PeerSpot
What is our primary use case?
CTERA Enterprise File Services Platform 's main use case is SMB services. I use CTERA Enterprise File Services Platform for SMB services in my work to save and complete our work while storing files. For our main use case, I use CTERA Enterprise File Services Platform for saving as a NAS solution to store the files.
What is most valuable?
CTERA Enterprise File Services Platform offers excellent features with simple architecture. The platform includes cloud platforms, gateways, and portals that are straightforward for my organization to use.
The user interface of CTERA Enterprise File Services Platform is very simple to use. CTERA Enterprise File Services Platform has positively impacted my organization by being straightforward to use, and since its introduction five years ago, my team has experienced no downtimes.
The lack of downtime with CTERA Enterprise File Services Platform has helped my organization by ensuring that each upgrade I perform does not affect the systems and the servers.
What needs improvement?
CTERA Enterprise File Services Platform can be improved, but I consider it to be good overall. The upgrades of CTERA Enterprise File Services Platform could be somewhat more stable.
For how long have I used the solution?
I have been using CTERA Enterprise File Services Platform for 1.5 years.
What do I think about the stability of the solution?
CTERA Enterprise File Services Platform is stable, as I am not experiencing many issues.
What do I think about the scalability of the solution?
CTERA Enterprise File Services Platform is really scalable.
How are customer service and support?
The customer support for CTERA Enterprise File Services Platform is really good, and the engineers are highly qualified. They help me every time I face any issue.
Which solution did I use previously and why did I switch?
I previously used SAN solutions, such as EMC, and I switched to CTERA Enterprise File Services Platform due to my use case for file services.
What about the implementation team?
The learning curve for my employees with CTERA Enterprise File Services Platform was really easy to implement, and it was very quick. The migration was also very smooth.
What was our ROI?
I have seen a return on investment with CTERA Enterprise File Services Platform, as the automation is very good, which reduces the headcount, saves money, and saves time.
My recovery time has improved by about 50% with CTERA Enterprise File Services Platform, as I can restore a deleted or modified file within a few seconds from the portal.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for CTERA Enterprise File Services Platform is that it is value for money and the setup is easy.
Which other solutions did I evaluate?
Before choosing CTERA Enterprise File Services Platform, I checked many solutions, but CTERA was the best.
What other advice do I have?
I recommend everyone to use CTERA Enterprise File Services Platform as it is really stable, versatile, and it does not have much downtime—it is perfect.
CTERA Enterprise File Services Platform is really good, and I would suggest CTERA to every company that is looking for a similar solution. I gave this review a rating of 10.
Anshul Bhatnagar
Unified cloud file services have reduced storage costs and improved data protection and recovery
Reviewed on Mar 09, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for CTERA Enterprise File Services Platform is related to a database shrinking and rebuilding activity that we recently performed.
What is most valuable?
The best features of CTERA Enterprise File Services Platform include significant scalability in Edge Filer, especially where we use cloud object storage. It provides massive scalability. Another key feature is robust data protection that CTERA offers, and it provides us a unified global file system.
For robust data protection, CTERA provides continuous data protection and cloud-native backup. Regarding metadata, it provides a very converged solution for metadata and an immutable archive along with a cross-region converged solution for robust data protection. In the disaster recovery component, it provides a unique feature for metadata disaster recovery, allowing for fast retrieval of our critical files. Regarding scalability, CTERA offers unlimited capacity scaling at low-cost cloud storage, which reduces our storage costs and enables seamless tiering of our cold data to object storage.
Another advantage is that CTERA provides us a reduction in our IT cost and consolidation of our legacy infrastructure. CTERA has replaced multiple legacy hardware stacks including NAS , backup, and file servers. This is a very unique feature that eliminates our NAS branch for our client and provides a single platform for file storage where we can sync, share, and backup.
CTERA Enterprise File Services Platform has improved our operations tremendously by eliminating our NAS branch and providing a single platform for our file storage where we can sync, share, and backup our runtime data.
What needs improvement?
There needs to be improvements, particularly regarding real-time sync conflict resolution and cloud latency. Sometimes I face issues in real-time sync conflict as well as latency in the cloud.
If CTERA could automate its migration component and provide it in a utility way, that would be great. Additionally, there are a few other features that could improve my overall experience.
We were also facing performance issues in our CTERA environment, and after diagnosing various scenarios and use cases that users shared, we found that all of them were experiencing slowness in our Edge Filer. During diagnosis, we discovered that our database size had increased significantly. Although CTERA itself provides an automated service called CTERA vacuum, we found that a manual database vacuum activity needed to be performed on our Postgres database. We recently performed this manual CTERA database vacuum activity, and it helped tremendously. It resolved the intermittent slowness issue that we were experiencing for several customers and multiple CTERA Edge Filers.
We checked our audit logs and Edge Filer logs to identify the root cause. Initially, we observed that it appeared to be related to network issues, but after thoroughly checking our logs, we discovered that the issue was related to a delay in our services where our Edge Filers and application servers were reaching the database. We checked our database very thoroughly, reviewed all the logs, and identified the problem. During this process, we performed all CTERA vacuum activities, which helped significantly. I can provide more details if needed.
Regarding handling the issue on the Edge Filer side, the major issue recently has been the database component. On a day-to-day basis, we encounter performance issues in our Edge Filer where some of our Edge Filers experience network issues, resulting in higher response times. In one scenario, we moved our traffic from the physical Edge Filer to the local Edge Filer. We observed trouble with our local Edge Filer in that case, and we routed our traffic to the physical Edge Filer instead.
For how long have I used the solution?
I have been using CTERA Enterprise File Services Platform for the past six years.
What do I think about the stability of the solution?
CTERA Enterprise File Services Platform is stable.
What do I think about the scalability of the solution?
CTERA Enterprise File Services Platform's scalability is very good.
How are customer service and support?
Regarding customer support, CTERA offers very good support. They assign a dedicated engineer for our account, and we can reach out to our account manager directly. In case of daily operational issues, we usually raise CTERA support tickets, and we receive exceptional support from them.
Which solution did I use previously and why did I switch?
I previously used AWS file share services for another client, and now for my current client, I am using CTERA. When comparing it with my previous client, the best aspect of CTERA is that it supports a multi-cloud environment, unlike before where I was only concerned with one cloud.
I only evaluated AWS file share services.
What was our ROI?
CTERA has been a major improvement with a reduction in our storage and infrastructure cost, achieving up to eighty percent reduction in storage costs overall, which is significant.
Which other solutions did I evaluate?
For those considering using CTERA Enterprise File Services Platform, I advise comparing it with NetApp, Nasuni , and Panzura, as CTERA stands out in terms of providing services and support. There are many use cases across various sectors where CTERA can be utilized, including banking, healthcare, and all remote sites. CTERA combines cloud-scale storage, edge performance, and intelligent data management with a unified platform.
What other advice do I have?
In CTERA, we usually deal with application patching, new changes that need to be implemented, and overall maintenance of our application structure. CTERA Enterprise File Services Platform has positively impacted our organization's security posture by effectively offering user endpoint deduplication, continuous data protection, and multi-cloud replication.
reviewer2807625
Centralized file sharing has required constant maintenance but has protected our data reliably
Reviewed on Mar 06, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for CTERA Enterprise File Services Platform is that it serves as our primary file server.
A specific example of how I use CTERA Enterprise File Services Platform as my primary file server is that users map to it instead of a local onsite file server, and it backs the data up to the cloud for high availability and restorability.
What is most valuable?
The best features CTERA Enterprise File Services Platform offers are that it is easy for users to restore files, and I was able to restore a large number of files and identify them.
CTERA Enterprise File Services Platform has positively impacted my organization in that it works as a file server, and centralizing things makes managing them in one location simpler than managing them everywhere else.
What needs improvement?
CTERA Enterprise File Services Platform can be improved. I believe we have experienced some file server instability over the years working with this product, which seems to have gotten better, but unfortunately, we appear to be upgrading frequently to chase issues. At times, I do feel as though I am a beta tester.
The instability in CTERA Enterprise File Services Platform seems to be on the management side for the most part. Files have been accessible and the users themselves have not been impacted, but it does seem to take considerable effort to keep it updated and to chase upgrades and firmware. I do spend more time with CTERA Enterprise File Services Platform than I have with other file servers.
For how long have I used the solution?
I have been using CTERA Enterprise File Services Platform for four years.
What do I think about the stability of the solution?
In my experience, CTERA Enterprise File Services Platform is not stable. I would say we have experienced a large number of issues, some of which were on our network side and some of which are bugs in CTERA Enterprise File Services Platform systems.
What do I think about the scalability of the solution?
CTERA Enterprise File Services Platform's scalability seems simple to add and scale out.
How are customer service and support?
The support team that I have worked with is excellent. They are great in helping resolve problems and other issues, which has been very helpful. However, it would be nice if I talked to them less.
CTERA Enterprise File Services Platform's customer support is the best part of the product. The support group that I have worked with has been absolutely amazing. Every one of them deserves a perfect rating, and the issues that we faced are not their fault. They have been great in helping me work through the problems. My biggest complaint about reaching out to support is that you cannot call and get somebody. The people that answer the phone send you directly back to the web page to open a ticket and will not do it for you.
Which solution did I use previously and why did I switch?
Previously, we used typical Windows file servers. A business decision was made to consolidate into a cloud-based file service.
What other advice do I have?
I would assess my employees' learning curve for CTERA Enterprise File Services Platform as ongoing. We are still onboarding things as we move forward. We just started an upgrade in October that we were able to finish this week, so it took us five months to upgrade the back end of this system, which seems lengthy.
My impressions of the data protection offered by CTERA Enterprise File Services Platform are that so far, we have not lost any data, which seems to be working well.
I would assess CTERA Enterprise File Services Platform's impact overall on my organization's security posture as having caused no change.
I am not saving time with CTERA Enterprise File Services Platform.