Sold by: cloudimg
Deployed on AWS
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This product has charges associated with it for seller support. osTicket, the open source support-ticketing and helpdesk system, preinstalled with nginx, PHP 8.3 and MariaDB. Per-instance administrator and database credentials are generated on first boot. Backed by 24/7 cloudimg support.
Overview
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osTicket staff sign-in
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osTicket agent dashboard
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Ticket queue
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Admin panel
This is a repackaged open source software product wherein additional charges apply for cloudimg support services.
Overview osTicket is the widely-used free open source support-ticketing and helpdesk system - route inbound email and web tickets into queues, assign them to agents and teams, enforce SLAs, reply with canned responses, capture data with custom fields and forms, publish a customer help-topic portal and a knowledge base, and run it all from a clean agent control panel. This image delivers osTicket fully installed and configured, so a complete helpdesk is running within minutes of launch. The current release available is osTicket 1.18.3.
Application Stack osTicket is a PHP application running on PHP 8.3 with OPcache and the imap, mysqli, gd, intl and mbstring extensions, served by nginx with php-fpm. MariaDB provides the database. The osTicket cron runs every minute through a systemd timer to process queued tasks and fetch email. The web installer has already been run and removed, so customers land directly on the staff sign-in page.
Secure By Default On the first boot of your instance a one-shot service generates a fresh MariaDB password, a fresh configuration secret and a fresh administrator password, unique to that instance, and writes the administrator password to a root only file. No shared or default credentials ship in the image.
Ready To Use The osTicket code tree, web server and database are all configured, with application files, attachments and the database on dedicated, independently resizable storage volumes. Browse to the instance address, sign in to the agent control panel as the administrator, and start configuring departments, help topics and agents.
cloudimg Support 24/7 technical support by email and chat. Help with osTicket deployment, upgrades, inbound and outbound email and IMAP piping, SLA and queue configuration, custom fields and forms, plugins, and database administration.
Use Cases Customer support and IT helpdesk for an organisation in its own VPC for data residency or compliance. Email-to-ticket inboxes, multi-department routing, SLA tracking, a customer self-service portal and knowledge base, and a self-hosted alternative to SaaS helpdesk products.
All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Highlights
- osTicket, the open source support-ticketing and helpdesk system, preinstalled with nginx, PHP 8.3 and MariaDB, the web installer already run and removed, ready to use with no manual wizard
- Secure by default: a fresh MariaDB password, configuration secret and administrator password are generated for every instance on first boot and the admin password is stored in a root only file
- 24/7 technical support from cloudimg for deployment, upgrades, email/IMAP piping, SLA and queue configuration, custom fields, plugins and database administration
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
Deployed on AWS
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Pricing
Free trial
Try this product free for 7 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Description | Cost/hour |
|---|---|---|
m5.large Recommended | m5.large | $0.08 |
t2.micro | t2.micro instance type | $0.04 |
t3.micro | t3.micro instance type | $0.04 |
m8a.metal-24xl | m8a.metal-24xl instance type | $0.24 |
r5a.12xlarge | r5a.12xlarge instance type | $0.24 |
gr6.4xlarge | gr6.4xlarge instance type | $0.24 |
r5b.24xlarge | r5b.24xlarge instance type | $0.24 |
r6id.24xlarge | r6id.24xlarge instance type | $0.24 |
r5dn.2xlarge | r5dn.2xlarge instance type | $0.24 |
r6a.xlarge | r6a.xlarge instance type | $0.12 |
Vendor refund policy
Refunds available on request.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial release of osTicket 1.18.3 support-ticketing and helpdesk system.
Additional details
Usage instructions
Connect via SSH on port 22 as the default login user for your operating system variant (the user guide lists it per variant; on Ubuntu it is 'ubuntu'). osTicket is served on port 80. Retrieve the generated administrator password with: sudo cat /root/osticket-credentials.txt. Browse to http://<instance-public-ip>/scp/ and sign in to the agent control panel with the 'ostadmin' username and that password; the customer-facing portal is at http://<instance-public-ip>/. Services are managed with systemctl (nginx, php8.3-fpm, mariadb). To enable HTTPS, follow the Let's Encrypt section of the user guide.
Resources
Vendor resources
Support
Vendor support
cloudimg provides 24/7 technical support for this product by email and live chat. Our engineers help with deployment, configuration, updates, performance tuning and troubleshooting; critical issues receive a one hour average response. Contact support@cloudimg.co.uk .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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