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    Box - Intelligent Content Management

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    Sold by: Box Inc 
    Deployed on AWS
    Box is the leader in Intelligent Content Management. The Box platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
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    Overview

    Box unlocks the value of content. AI is reshaping how organizations in every industry operate and meet customer expectations -- but it also brings new security challenges. At the heart of this is content, everything from financial documents to campaign videos, which makes up 90 percent of enterprise data. Intelligent Content Management combines Content + AI so you gain strategic insights, automate workflows with agentic AI, and protect sensitive data at scale.

    The Box platform merges content management, AI, search, automation, governance, and e-signature into a single stack. This synergy accelerates insight-driven workflows, reduces manual overhead, and gives you full control over your content, all while simplifying procurement and costs. Box brings enterprise-grade security, seamless collaboration, and AI-powered metadata extraction, now directly available through AWS Marketplace with simplified procurement and consolidated billing.

    Highlights

    • Drive AI-powered collaboration with anyone, anywhere, on any app: Avoid sacrificing AI-powered productivity for enhanced security. With Box, create, iterate, edit, and share files with anyone (including external parties), anywhere, on any device -- while keeping sensitive data secure. Rest assured knowing content is protected wherever it goes, and users get to work how they want with an intuitive user experience and collaboration capabilities like co-editing and shared workspaces.
    • Govern documents with AI agents: Move from file servers or complex ECM tools and instead manage files on a cloud-native platform for unstructured data storage, AI-powered data extraction, search, governance, retention, and security. With Box, managing company content like financial reports and HR records is easy. By applying AI-powered metadata extraction, enhanced search capabilities, and automated disposition and retention schedules, Box makes document management simple and secure.
    • Automate content workflows with AI: Streamline processes like onboarding and case management. Drive end-to-end content workflows by automating file requests, routing documents based on metadata, and speeding up reviews and approvals. Empower users to publish and consume content with intelligent portals, or customize them with first-party SDKs and integrated developer docs. Simplify workflows with unlimited e-signatures at no additional cost or seamless signature requests via third-party apps.

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    Pricing

    Box - Intelligent Content Management

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    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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    1-month contract (1)

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    Box - Intelligent Content Cloud
    Access to products on platform
    $50,000.00

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    Box does not offer refunds.

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    9 ratings
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    9 external reviews
    External reviews are from PeerSpot .
    Chirag Morajkar

    Structured cloud storage has streamlined document collaboration and automated workflows

    Reviewed on May 11, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management and in my automations.

    When I open Box day-to-day or week-to-week, I look for organizing the files first, as document sharing is my main focus on the Box platform.

    The scope of my use of Box is mostly solo only; it is on my personal account.

    What is most valuable?

    The best features of Box for me include the structured file organizing, which is the most important part I found. Apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me. That is the reason I shifted from other platforms to Box.

    Box has impacted my work by providing essential file structuring, which is the most important part of any cloud storing platform, and it stood out. What piqued my interest more is the use of Box and the smoother process in integrating it into my workflows, another major plus point that I considered when deciding which platform to choose.

    Additionally, I recall that there are features in Box related to signing signatures that I did not use during my internship, although I would have if I had used Box for my current work. That is one feature I think I have not explored yet.

    What needs improvement?

    The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me.

    One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.

    For how long have I used the solution?

    I have been using Box since I used it last year, and I had used it many times for my previous internships.

    Which solution did I use previously and why did I switch?

    Before I landed on Box, I was storing files in Google Drive, but I moved from Google Drive to Box because I was building workflow automations during my last internship. While I was working there, I was fetching documents that I saved or creating new documents, and I faced limitations with Google Drive. Instead, I moved to Box where file storing was very structured, and the automation part was smoother, so I shifted to Box.

    When evaluating options, I did not specifically go through many platforms to finalize on Box; the reason was simple. I just wanted to store documents and access them easily. Besides Google Drive, I was also using Microsoft's OneDrive, which is similar in storing documents on the cloud. However, for me, the automation was of higher priority or importance, and the only platform that stood out among the three was Box. So I moved to Box and used it in my automation workflow.

    How was the initial setup?

    When I first implemented Box, it took hardly half an hour or even less to get up and running, as I did not have to give much more time into setting up the platform.

    What about the implementation team?

    My team did not need any formal training on Box, as it was pretty intuitive to pick up, and it was just me using it to store files and then sharing them with others.

    What other advice do I have?

    On a scale of one to ten, I would rate Box a nine because I do not think there is anything to point out negatively for the platform. If I were to guide newcomers, I would advise them to go through the documentation first, as understanding the platform depends on that. The documentation for Box is superb, and if you understand it well, there should not be any issues that you will face. There may be minimal time consumed for integrating or understanding how Box can be integrated into the automation platform, but I do not think there is much of a learning curve needed for this type of platform. I rated this review a nine overall.

    Ahmed Rashad

    Team collaboration has improved through shared access and real-time synchronization

    Reviewed on Nov 17, 2025
    Review provided by PeerSpot

    What is our primary use case?

    I use Box, Delphi , and IBM FileNet . I worked for a software company as a project manager, and this experience includes FileNet. I also used Delphi  for programming work. I am familiar enough with Box to answer questions about it.

    What is most valuable?

    I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results.

    I can assess the benefits of Box's file sharing. Box's integration with third-party apps is valuable, especially with Outlook.

    Box has helped my team's productivity by being very helpful with team collaboration when we are sharing certain shared documents between us.

    I mostly value Box's automation capabilities. They have helped optimize my business processes by saving time for sharing or sending files between the team. This gives us a shared workspace to work together on the same document or the same ideas.

    Box's security features have helped my organization meet compliance needs.

    What needs improvement?

    I believe Box has a lot of features that put it in a good rank among the file-sharing apps. I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.

    For how long have I used the solution?

    I have been dealing with Box since 2013.

    What do I think about the stability of the solution?

    I did not use any metrics to evaluate Box's effect on my team's workflow efficiency.

    Which solution did I use previously and why did I switch?

    I left IBM totally, and I work in another technology stack now instead of IBM FileNet . I am not using anything in particular at the moment.

    How was the initial setup?

    Box is very easy to use and easy to implement. I did not need to refer to any support regarding any issue that appeared to me.

    What's my experience with pricing, setup cost, and licensing?

    I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.

    Which other solutions did I evaluate?

    Box is one of the top three file-sharing apps in the market. I have used Drive and OneDrive, but Box has many more features than both.

    What other advice do I have?

    I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.

    I would generally recommend Box to others. I was a user of Box, a good user, and I was an appreciated user.

    My review rating for Box is 9.5.

    LouisHeidensohn

    Offers efficient file storage and retrieval with a great user interface

    Reviewed on Apr 24, 2025
    Review provided by PeerSpot

    What is our primary use case?

    I primarily used Box for storage. It was used for storing projects, organizing folders within projects, and maintaining a record of files.

    What is most valuable?

    Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint . It provided a very good foldering system, making it excellent for storage. The stability and latency were excellent, and there were no issues encountered, ensuring efficient file storage and retrieval.

    What needs improvement?

    Collaborative editing was challenging if multiple people were in a document at once. The installation procedure was tricky but manageable with provided guidance and steps.

    For how long have I used the solution?

    I used Box for about eighteen months.

    What do I think about the stability of the solution?

    Box was very stable and did not have any latency issues.

    What do I think about the scalability of the solution?

    Box is probably best suited for a fifty to one hundred person firm. I am uncertain about its effectiveness at an enterprise level, where SharePoint  might be preferred.

    How are customer service and support?

    I never needed to use tech support from Box.

    Which solution did I use previously and why did I switch?

    In a previous job, I used SharePoint and found it clunky as a website compared to Box. I also used Box for backup.

    How was the initial setup?

    The installation procedure was a bit finicky, but we had guidance on how to complete it.

    What about the implementation team?

    Only one person wrote the instructions for installation that were emailed to us.

    What was our ROI?

    Box definitely saved time and served its purpose by providing efficient storage and retrieval of files.

    What's my experience with pricing, setup cost, and licensing?

    I was not involved in discussions about paying for Box, so I cannot provide specifics about pricing.

    What other advice do I have?

    I would rate Box eight out of ten. While I am not a full promoter, I am a high passive.
    Mahender Nirwan

    Enables document management and access control, but the price must be reduced

    Reviewed on Aug 15, 2024
    Review provided by PeerSpot

    What is our primary use case?

    We have integrated Box into our platform. I use Box to store documents. Box has document management and e-signature features.

    How has it helped my organization?

    If we close a deal, the agreement will contain the details of what we will charge the customers. We can use Box to add an access control so that only those with access can view the commercial details. Others would not be able to see it. If I write a technical document about a new feature I want to create, I would not want it to get into the wrong hands. So I can provide controlled access to my team members using Box.

    What is most valuable?

    Box is a great product. We can provide controlled access to documents using the product. The features work fine. Box makes sense as an enterprise solution. The product has an in-built e-signature feature. If we want to sign a document, we can do it with the help of Box.

    What needs improvement?

    The price must be lowered.

    What do I think about the stability of the solution?

    I haven’t seen any issues with the product’s stability. It is very stable.

    What do I think about the scalability of the solution?

    The tool is scalable.

    How was the initial setup?

    The setup is very straightforward. The setup hardly takes 10 to 15 minutes. I use the cloud version of the tool.

    What about the implementation team?

    We can refer to the documentation to do the setup in-house.

    What other advice do I have?

    We use SharePoint  for document management.

    Overall, I rate the solution a seven or eight out of ten.

    reviewer2004534

    Flexible in terms of security, safe to use and simple setup

    Reviewed on May 15, 2024
    Review provided by PeerSpot

    What is our primary use case?

    I use Box to keep data that I need to share externally, such as presentations or documents.

    What is most valuable?

    It seems pretty safe to me, pretty good in terms of security. There's not a big difference between Box, Google Drive , or other similar services, but Box is probably pretty flexible in terms of security.

    What needs improvement?

    The increase in the capacity could be an improvement.

    In future releases, there could be encryption, to have better security.

    For how long have I used the solution?

    I have been using it for ten years.

    What do I think about the stability of the solution?

    It is a stable product.

    What do I think about the scalability of the solution?

    I don't use a very large amount of space on Box. But I can suppose it is pretty good because if IBM uses it all over the company, the product must be scalable.

    I use it personally. It is relevant to my company, but there is no company-wide use. When I was at IBM, there were thousands of people that used it.

    Which solution did I use previously and why did I switch?

    I was formerly an IBMer, and IBM chose Box as a repository for external communication. I continued using Box after leaving IBM.

    How was the initial setup?

    The setup of Box is very simple. It took just minutes because it is in the cloud.

    What's my experience with pricing, setup cost, and licensing?

    I use the free version. For me, for what I use Box for, the value is ten. It is perfect.

    Which other solutions did I evaluate?

    I tried some other options, starting from other clouds, even Microsoft. But at the end of the day, even if Microsoft could be more integrated with Office, Box is very simple and effective, so I prefer Box.

    What other advice do I have?

    Overall, I would rate the solution a nine out of ten.

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