Sold by: Cecilux Elegance
Deployed on AWS
AI powered customer support ticket triage, knowledge-base Q&A, email drafting, and FAQ automation powered by AWS Bedrock
Overview
Ceciluxe SupportMind is an AI powered customer support platform built entirely on AWS infrastructure. It enables support teams to automate ticket triage, draft email replies, answer FAQs from a custom knowledge base, and summarise CRM data without leaving their AWS environment.
KEY FEATURES Knowledge Base Q&A: Upload PDFs, DOCX, CSV files. SupportMind chunks, embeds, and retrieves the most relevant context for every customer question using Amazon Bedrock + pgvector. Four AI Modes: FAQ answering, ticket triage, email drafting, and CRM summarization. Multi Workspace: Each team gets its own isolated workspace with rolebased access control. Streaming Responses: Real-time token streaming via ServerSent Events for instant AI replies. Audit Trail: Full chat history stored per user for compliance and review. AWS Native: Runs on EC2 with IAM roles, Amazon S3 for document storage, and Amazon Bedrock (Claude Sonnet + Titan Embeddings V2) for all AI inference.
SECURITY No credentials in code. IAM Instance Roles only HTTPS enforced (TLS 1.2+) Rate limiting, Pydantic input validation, SQLAlchemy ORM (no SQL injection) Passwords hashed with bcrypt, JWT authentication
PLANS Solo ($19/mo) 1 seat, 500 MB storage Starter ($49/mo) 5 seats, 2 GB storage Growth ($199/mo) 20 seats, 10 GB storage Professional ($399/mo) 50 seats, 50 GB storage Enterprise ($499/mo) Unlimited seats, 200 GB storage
Highlights
- Knowledge Base Q&A powered by AWS Bedrock: upload PDFs, DOCX, and CSV files. SupportMind retrieves the most relevant context for every customer question automatically.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Solo Plan | 1 seat, 500 MB document storage. Perfect for individual support agents or solo founders managing customer queries. | $19.00 |
Starter Plan | 5 seats, 2 GB document storage. Ideal for small support teams needing AI-powered ticket triage and FAQ automation. | $49.00 |
Growth Plan | 20 seats, 10 GB document storage. For growing teams that need multi-workspace support and advanced knowledge base Q&A. | $199.00 |
Professional Plan | 50 seats, 50 GB document storage. For larger support operations requiring team-wide AI assistance and audit trails. | $399.00 |
Enterprise Plan | Unlimited seats, 200 GB document storage. Full-scale enterprise deployment with dedicated onboarding and priority support. | $499.00 |
Vendor refund policy
Subscription fees are non-refundable. If you cancel mid-period, access continues until the end of the current billing period. Contact support@ceciluxelegance.com within 48 hours of your first subscription charge for refund consideration. We review all requests case by case.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email: support@ceciluxelegance.com Website: https://supportmind.ceciluxelegance.com
Support hours: Monday to Friday, 9 AM to 6 PM GMT.
All paid plans include email support with a response time of 1 business day. Growth and above plans include priority support with responses within 4 business hours. Enterprise customers receive dedicated onboarding assistance.
To report an issue, email support@ceciluxelegance.com with your workspace ID and a description of the problem. For urgent issues, include URGENT in the subject line.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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