Amazon Quick: Managed Platform Operations

The DXC Amazon Quick Managed Platform Operations provides enterprise clients with a fully governed, SLA-backed operational service for the ongoing management of their Amazon Quick deployment. For organizations operating Amazon Quick at scale, the Managed Platform Operations ensures sustained platform performance, continuous value optimization, and proactive adaptation to evolving business requirements without requiring the client to maintain specialist Amazon Quick expertise in-house.

DXC deployed Amazon Quick across 115,000 employees in 70 countries before offering it to customers, making us the first enterprise deployment globally. Our managed service team brings that same depth of operational experience to your environment, ensuring your Amazon Quick deployment continues to deliver value as your business evolves and the platform advances.

Service Pillar 1 — Sustained AI Operations:

• Knowledge base maintenance: Ongoing management of data source connectors, indexing schedules, document metadata, and knowledge base accuracy ensuring Amazon Quick responses remain current and authoritative as enterprise content evolves
• Security operations: Continuous review and maintenance of security configurations, guardrail policies, and compliance controls; vulnerability management and security patch application
• Incident management: Structured incident response with defined response and resolution SLAs; root cause analysis and preventative action for recurring issues

**Service Pillar 2 — Platform Optimization: **

• Performance tuning: Regular analysis of query performance, response quality metrics, and user experience data with targeted optimization to improve accuracy and relevance
• Connector optimization: Ongoing refinement of data source connector configurations, indexing strategies, and metadata schemas to maximize knowledge base quality
• Prompt engineering optimization: Continuous improvement of system prompts, guardrail configurations, and agent personas based on usage analytics and user feedback data
• New feature adoption: Proactive identification and implementation planning for new Amazon Quick features and AWS service updates relevant to your deployment

Service Pillar 3 — SLA-Based Support:

• The Managed Service is underpinned by formal Service Level Agreements. Three service tiers are available:

• Standard Tier: Business Hours coverage (8x5) — ideal for organizations where Amazon Quick supports knowledge work during core business hours

• Enhanced Tier: Extended Hours coverage (12x6) — for organizations with extended operational requirements or geographically distributed teams

• Premium Tier: 24x7 Follow-the-Sun coverage — for mission-critical Amazon Quick deployments requiring continuous global operational support

**Service Pillar 4 — Continuous Improvement & Evolution: **

• Quarterly Business Reviews: Formal quarterly sessions with client stakeholders to assess platform performance, review value realization metrics, and align the continuous improvement roadmap with evolving business priorities
• AI strategy advisory: Access to DXC’s Amazon Quick Practice expertise for strategic guidance on platform evolution, new capability adoption, and competitive benchmarking
• End-User Enablement & Adoption: Role-based training, guided learning, champion network, and adoption tracking to drive sustained usage and value realization

Service Pillar 5 — Governance & Reporting:

• Monthly service report: Detailed monthly report covering platform availability, incident summary, performance metrics, cost utilization, and active improvement initiatives
• Change management process: Formal change advisory board process for all configuration changes, with impact assessment, approval workflows, and post-change review

**Key Deliverables: **

• SLA-backed operational coverage aligned to selected service tier (Standard, Enhanced, or Premium)
• Monthly service reports with platform availability, incident summary, performance metrics, and cost utilization
• Quarterly Business Review outputs: performance assessment, value realization metrics, and continuous improvement roadmap
• Annual technology review with architecture evolution recommendations and feature adoption priorities

Engagement Model: Minimum 12-month initial term; subsequent renewals on 12-month or multi-year terms. 30-day structured transition period for clients transitioning from initial deployment engagements, including knowledge transfer, runbook documentation, and parallel operation.

Key AWS Services Used in this Solution:

• Amazon Quick
• AWS IAM Identity Center
• Amazon Bedrock
• AWS CloudTrail

**Next Steps: **

• Request a private offer or contact us to discuss your operational requirements and appropriate service tier
• DXC will respond within two business days to schedule a transition planning discussion and scope your managed service