Sold by: Help Scout
12,000 + businesses use Help Scout to delight and retain more customers across all their support channels. With email, chat, and social conversations in one place, nothing slips through the cracks. It is the only support platform built to scale the human touch (instead of replacing it). Create your free account to get started in minutes.
4.4
Overview
Help Scout is a shared inbox built for small and medium-sized teams. Instead of juggling replies in Gmail or Outlook, where emails pile up go unanswered or take too long to resolve, Help Scout gives you a collaborative workspace that keeps everything organized. It pulls messages from email, live chat, social media, and more into what inbox, making it easy to manage everything in one place.
With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of the platform's AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%.
It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.
Core capabilities include:
- Inbox that centralizes customer conversations across email, live chat, and social media
- Knowledge base management
- Self-service tools
- AI-powered features
- Real-time reporting and analytics
- Over 90 Integrations
Plans & Pricing: Each plan has a different feature-set & pricing: https://www.helpscout.com/pricing/
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@helpscout.com for a private offer.
Highlights
- Inbox to centralize conversations: Streamline all your customer interactions, email, live chat, and social media, into one platform that boosts productivity and fosters collaboration.
- Self-service tools to give customers 24/7 access to instant answers for common questions, and reduce your team's email volume by 30%.
- AI features to boost productivity: With just a few clicks, Help Scout's AI drafts responses, answers questions, summarizes threads, and refines message tone, speeding up replies and enhancing customer satisfaction.
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Free | Includes 5 users, 1 Inbox, and 1 Docs site. | $0.00 |
Private Offer | Contact us for private pricing at AWS-Marketplace@helpscout.com | $0.01 |
Standard | Includes 1 user, 2 Inboxes, and 2 Docs sites. | $300.00 |
Plus | Includes 1 user, 5 Inboxes, and 3 Docs sites. | $540.00 |
Pro | Includes 10 users, 10 Inboxes, and 5 Docs sites. | $9,000.00 |
Dimension | Cost/unit |
|---|---|
Additional usage over contracted amount, billed at your plan rate. | $0.01 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Best in class support 24/6 via chat or email at help@helpscout.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Emily J.
Great for Tracking Tickets, but CRM Integration Is Missing
Reviewed on Mar 03, 2026
Review provided by G2
What do you like best about the product?
It is very easy to keep track of incoming tickets
What do you dislike about the product?
it is not integrated in my CRM, I like having easy access to all the history of my clients when I have a ticket
What problems is the product solving and how is that benefiting you?
I have a very complete service hub with my knowledgebase and tickets
Consumer Services
User-Friendly Interface, but Reporting Discrepancies and Slow Support
Reviewed on Jan 29, 2026
Review provided by G2
What do you like best about the product?
User Friendly and easy to understand interface
What do you dislike about the product?
Its not great for reports and has a lot of discrepancies. Less Features compared to other platforms and their customer support is too slow.
What problems is the product solving and how is that benefiting you?
Its helping us with conversation managament with clients.
Sabyasachi M.
User-Friendly and Reliable—HelpScout Gets the Job Done
Reviewed on Jan 21, 2026
Review provided by G2
What do you like best about the product?
The best thing about HelpScout is how user-friendly it is and how easy it is to navigate between different tabs. HelpScout may look a bit old-school, but it gets the job done, and the UI is quite simple. I’ve been using it for 2 years and have never been disappointed.
What do you dislike about the product?
It should offer more detailed analytics and better filtering options while we review the CSAT.
What problems is the product solving and how is that benefiting you?
HelpScout is our main help desk, where we connect with our clients on a daily basis through email and chat.
Computer Software
Easy Team Management, Instant Updates, and Seamless Integration
Reviewed on Jan 21, 2026
Review provided by G2
What do you like best about the product?
It is very easy to use, and managing teams is also straightforward. Whenever there is an email or chat, we are able to get instant updates, and it’s easy to assign conversations to everyone who is available. It also provides seamless tracking of our CSAT and average handling time. Saved replies are useful, the automated AI is very helpful, and the integration with Jira is seamless. As a customer success team, we can easily respond to client queries.
What do you dislike about the product?
Nothing as of now. We’re pretty much enjoying it so far.
What problems is the product solving and how is that benefiting you?
Whenever any client reaches out, it’s very easy to assign the conversation across the team. The snooze option also helps with following up with the client, and we can schedule messages as well. We can keep the conversation marked as active, pending, or closed to keep track of issues.
Computer Software
Easy to Use, Occasional Lag but Resolved Quickly
Reviewed on Jan 21, 2026
Review provided by G2
What do you like best about the product?
It is quite easy to use. Budget friendly.
What do you dislike about the product?
It lags sometime, but gets resolved instantly.
What problems is the product solving and how is that benefiting you?
This helped me in efficiently manage our chats and emails, shared inbox is something very nice.