Sold by: Techforce Services Inc
Techforce Services Inc’s Customer Intelligence AI Assistant on AWS enables sales, marketing, and support teams to access CRM and business insights using natural language queries. Powered by Amazon Bedrock and Retrieval-Augmented Generation (RAG), the solution combines structured CRM data and unstructured business documents to deliver fast, context-aware insights without relying on technical teams.
Overview
Techforce Services Inc delivers an AI-powered Customer Intelligence Assistant built using Amazon Bedrock, AWS-native services, and Generative AI technologies to simplify enterprise access to CRM, customer engagement, and marketing intelligence. The solution enables business users to interact with enterprise data through conversational AI, eliminating dependency on BI teams and reducing delays in accessing critical business insights.
The platform utilizes Amazon Bedrock foundation models, Retrieval-Augmented Generation (RAG), and intelligent orchestration workflows to process both structured and unstructured enterprise data sources.
By translating natural language questions into optimized SQL queries and semantic document searches, the AI assistant can retrieve insights from CRM platforms, sales databases, customer support records, marketing documents, internal knowledge repositories, and operational reports. AWS Services such as Amazon Bedrock, AWS Lambda, Amazon OpenSearch Service, Amazon S3, AWS IAM, and Amazon API Gateway are leveraged to provide secure, scalable, and enterprise-ready deployment capabilities.
Outcomes
- Enables business users to access CRM and operational insights independently using natural language
- Reduces dependency on technical, BI, and analytics teams
- Improves sales intelligence, customer engagement, and marketing decision-making
- Accelerates access to customer trends, funnel analysis, and operational reporting
- Combines structured databases and unstructured business content for richer insights
- Enhances enterprise productivity through AI-powered self-service analytics
Highlights
- AI-powered business intelligence assistant using Amazon Bedrock and AWS-native services. Combines SQL query generation and RAG-based document retrieval for unified enterprise insights. Enables sales, marketing, and customer teams to access CRM intelligence using natural language conversations.
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Deployed on AWS
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- Enhancements & new automation development
- SLA-based enterprise support packages
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