Sold by: Concentrix
Concentrix: Elevating Experiences with Human-Centered, Tech-Powered Solutions Concentrix, a global leader in technology and services, delivers innovative, human-centered, tech-powered solutions. With advanced plug-and-play systems, it ensures personalized experiences and measurable business value. Its suite of offerings optimizes all aspects of business - operations, processes, agent performance, product development and customer engagement.
iX Hero eliminates call quality degradation by delivering dynamic, language-agnostic noise cancellation that filters background interference for clearer, more professional customer conversations — removing the need for external audio processing tools. Cost-efficient and flexible, Clarity supports secure, private processing with no data access requirement. Channel: voice. Implementation: 2–4 weeks.
Overview
Concentrix: Elevating Experiences with Human-Centered, Tech-Powered Solutions
Concentrix, as a global technology and services Leader, is dedicated to designing innovative solutions that are human-centered, tech-powered and intelligence-fueled solutions. We recognize that an experience centre demands advanced plug-and-play solutions to drive personalized journeys and deliver tangible business value. Our comprehensive suite of solutions is designed to enhance touchpoints of your operations from business processes, agent performance to product offering and customer experiences.
iX Hero eliminates call quality degradation by delivering dynamic, language-agnostic noise cancellation that filters background interference for clearer, more professional customer conversations — removing the need for external audio processing tools. Clarity operates in real time, continuously detecting and suppressing environmental noise at the source before it reaches the customer, ensuring every interaction is crisp, focused, and distraction-free regardless of the advisor's physical environment.
Designed for enterprise-scale deployment, Clarity is cost-efficient, flexible, and supports secure, private processing — meaning audio is handled locally without routing sensitive conversation data through external systems. Because Clarity is fully language agnostic, it deploys uniformly across global contact center operations without requiring language-specific configuration or tuning. It pairs seamlessly with iX Hero Harmony to deliver a complete voice quality solution, with each module independently deployable based on operational need.
Channel: voice. No data access requirement. AWS Services: • Amazon S3 • Amazon ECR • Amazon Bedrock Implementation timeline: 2–4 weeks.
Highlights
- iX Hero Clarity eliminates background interference with dynamic, language-agnostic noise cancellation — delivering consistently clear, professional-grade customer conversations in real time, regardless of advisor environment.
- iX Hero Clarity keeps sensitive audio secure with local, private processing and group- and IP-based access controls — no external routing, no extra hardware, and no compromise on enterprise compliance requirements.
- iX Hero Clarity offers cost-efficient, flexible deployment via Web App or Client — activating enterprise-grade voice quality without infrastructure overhaul, scaling across global contact center operations in as little as 2–4 weeks.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
Email support available at ixhero@concentrix.com