Sold by: Cognizant
Turn every order into revenue.
OrderServ is a cloud-native, scalable agentic commerce platform that unifies ordering, payments, and fulfillment across channels and across Retail and Consumer Industries—helping enterprises increase conversion, reduce operational friction, and unlock real-time personalization at scale
Overview
OrderServ is a next-generation, AWS-powered unified commerce platform designed to help enterprises orchestrate orders seamlessly across digital, physical, and third-party channels. Built for high-scale industries like QSR, retail, and hospitality, OrderServ decouples ordering from legacy POS systems and enables real-time orchestration across web, mobile, kiosks, aggregators, and in-store systems. Leveraging AWS cloud infrastructure, OrderServ delivers: High availability & scalability for peak transaction loads Real-time data processing for dynamic pricing, personalization, and offers AI-driven orchestration using agentic workflows to optimize order routing, fulfillment, and upsell opportunities With pre-built integrations across POS, KDS, loyalty, and delivery ecosystems, enterprises can launch faster, reduce integration complexity, and drive measurable business outcomes. Business Impact: ↑ Conversion rates across digital channels ↑ Average order value via AI-driven upsell ↓ Order processing time and operational inefficiencies ↑ Customer lifetime value through personalization OrderServ transforms fragmented commerce journeys into a single intelligent order engine—where every interaction becomes an opportunity to drive growth.
Highlights
- Unified order engine across Web, App, Kiosk & Aggregators AI-driven Upsell & Personalization (Agentic Commerce Ready) Headless & API-first – decoupled from legacy POS
- Real-time orchestration across inventory, pricing & fulfillment AWS-native scalability with high availability
- Pre-integrated with POS, Loyalty, Payments & Delivery platforms Rapid rollout with reusable integration frameworks
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
OrderServ provides enterprise-grade support including onboarding, integration, and 24/7 managed services. Support includes: Dedicated onboarding & solution architects Integration support across POS, loyalty, and third-party systems Continuous monitoring and optimization SLA-backed support with global delivery teams Contact: shibin.abraham@cognizant.com / asit.singh@cognizant.com Support model: Tiered (Standard / Premium / Enterprise)