Sold by: ConnectGen, Inc
ConnectGen designs, configures, and deploys Amazon Connect contact centers end-to-end — IVR, routing, queues, Contact Lens analytics, and CRM integrations — so you launch a production-ready cloud contact center fast.
Overview
ConnectGen, an AWS Advanced Tier Amazon Connect Delivery Partner, helps organizations stand up a fully functional Amazon Connect contact center from the ground up. Our team handles the complete setup lifecycle: requirements discovery, contact flow design, IVR and self-service configuration, skills-based routing and queue design, agent workspace setup, and integration with CRM, ticketing, and workforce management tools.
We configure Contact Lens for real-time and post-call analytics, set up reporting dashboards, and implement security and compliance controls aligned to your industry (BFSI, Healthcare, Retail, Telecom). Where needed, we layer in Agentic AI capabilities — AI-assisted routing, virtual agents, and automated post-call summarization — to reduce handle time and improve first-contact resolution from day one.
Our delivery approach follows AWS Well-Architected best practices, with a phased rollout (discovery, design, build, UAT, go-live) and knowledge transfer so your internal team can operate and extend the platform independently. Post-go-live, ConnectGen offers managed support to monitor performance, tune flows, and scale capacity as your contact volume grows.
Whether you're launching your first cloud contact center or replacing a legacy PBX-based setup, our team brings hands-on Amazon Connect delivery experience across BFSI, Healthcare, Retail/E-commerce, and Telecom/IT Services to get you live with minimal disruption.
Highlights
- End-to-end Amazon Connect build: IVR, routing, queues, and agent workspace configured to your workflows
- Contact Lens analytics and CRM/WFM integrations set up for day-one visibility into performance
- Phased delivery with knowledge transfer and optional post-go-live managed support
Details
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