Bricom (Keenbest) is an AWS Advanced Consulting Partner and Amazon Connect Service Delivery Partner specializing in Amazon Connect Customer implementation, migration, and managed services across Greater China, Hong Kong, Taiwan, Japan, and Southeast Asia. We provide end-to-end professional services for Amazon Connect Customer — from legacy platform assessment and AI readiness evaluation, through contact center transformation and go-live, to post-migration AI enablement and ongoing optimization. Backed by 20+ years of contact center industry experience and 60+ successful Amazon Connect Customer deployments across manufacturing, automotive, consumer electronics, fintech, and education sectors.
Overview
Our services span the full Amazon Connect Customer delivery lifecycle:
Consulting & Assessment
We assess customer readiness for Amazon Connect Customer adoption — evaluating legacy platform complexity (Avaya, Genesys, Cisco, Freshworks, and others), AI maturity, data readiness, and use case prioritization. We develop ROI models and transformation roadmaps tailored to each customer's business objectives and scale.
Contact Center Transformation (Legacy Migration)
We execute structured migrations from legacy on-premises and cloud contact center platforms to Amazon Connect Customer with zero business disruption. Our Walk-Run-Fly migration methodology covers: legacy IVR/routing re-engineering, agent workspace transition, telephony number porting, CRM and system integration, reporting migration, and phased cutover planning with documented Go/No-Go criteria and rollback procedures.
AI-Powered Customer Experience
We design and deploy Amazon Connect Customer AI capabilities — including agentic self-service, AI-powered Agent Assist, Contact Lens conversational analytics, post-contact summaries, performance evaluations, and forecasting & scheduling. We specialize in integrating Amazon Connect Customer AI features with enterprise CRM, knowledge base, ERP, and data warehouse systems via Amazon Bedrock and AWS Lambda.
Development & Integration
We build custom contact flows, multi-channel integrations (voice, chat, WhatsApp, SMS), CTI integrations, and real-time dashboards on Amazon Connect Customer. Every integration is delivered as infrastructure-as-code (CloudFormation/SAM) for repeatability and auditability.
Deployment & Go-Live
We manage production go-live for Amazon Connect Customer deployments, including parallel-run validation, UAT execution, agent training, and hypercare stabilization.
Managed Services
We provide ongoing Amazon Connect Customer managed services: health monitoring, contact flow optimization, AI model tuning, knowledge base maintenance, and continuous improvement — freeing your operations team to focus on customer outcomes.
Highlights
- Get Continuous Innovation with Amazon Connect Customer — Leverage AWS's AI-native contact center platform with automatic weekly feature releases, no maintenance windows, and zero downtime upgrades. Activate Agent Assist, conversational analytics, agentic self-service, and forecasting & scheduling without hardware or re-platforming.
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Deployed on AWS
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Support
Vendor support
Email support@bricom.net for any further support.