UiPath for SAP on AWS

The primary use case for UiPath Platform  is to automate different processes, such as manual processes or time-consuming processes that we have. We try to automate them utilizing UiPath Platform  and try to reduce the human dependency in the organization, or at least in business processes.

The primary benefit of UiPath Platform is absolutely clear. If you remove people from mundane work, manipulating Excel, getting data from SAP, and so on and so forth, it definitely helps them to elevate themselves and upgrade themselves in order to work on something better.

Studio and its capabilities are still at the top for me because if there is any process that I need to automate or I need to look into, that works really great. Apart from that, the integration service is a really cool thing. We utilize it a lot, and we also utilize the agentic capabilities, although it is kind of limited as of now, unlike if we utilize the cloud's agentic platform or something else that is pretty broad, and you can even integrate it with LangChain. That part is very limited in UiPath Platform as of now. It does give you a little bit of functionality, but not a lot. Apart from that, I really appreciate their Action Center. Orchestrator is another product which helps us act as a command center and helps us to control everything. That also works very well for us. Automation Hub works in order to maintain all of the automation ideas.

Agentic Automation  has definitely helped us with a couple of complex scenarios that were not very straightforward to handle just with the help of UiPath Platform, specifically when we have to take some decisions when we are seeing a specific use case in front of us. Those kinds of scenarios we have also automated with the help of UiPath Platform.

One thing that UiPath Platform can definitely improve is they are currently making a ton of changes in their core products, such as Orchestrator and specifically in Studio. These changes are good to a point. Something which is working really well should not basically have a ton of changes in terms of changing the entire UI and changing the options. When the developer performs an upgrade, it is hectic. I now have to go through this entire new thing. I have to learn all of it. Things are still the same, but everything is moved. The way that we identify elements and the way that we deal with the identification of selectors and everything also keeps on changing with every upgrade. That is kind of a negative for me because I know how to handle a couple of things when it comes to Studio and those are working very well for me. When it comes to business users, it is even less for them. They do not know much, and when they learn and the UI changes, they are discouraged. They think they have to learn something new. UiPath Platform should focus on improving their product, but making too many changes too quickly in UI, even from one version to another, I think that is not a very good idea. However, it is not a very difficult thing to learn. After maybe a couple of days or maybe after a week, you get used to it. We do notice slowness as well. That is one of the things.

The biggest challenge that we face when dealing with UiPath Platform is the concept of unknowns or basically how different processes are connected to each other. They have tried to handle it to a certain level with the help of Automation Hub, but still the interconnected processes, like how one process is dependent upon another, that is not available. A best way to think about it is how a graph essentially works, with how one point is connected to another. I would really appreciate UiPath Platform to develop something, whether it is with the help of AI or a simple tool that they can develop, that can allow me as a business owner to put in all of my processes in there and see how one of my APIs is being utilized by four different processes. If this goes down, four of my automated processes are impacted. That functionality I would really love to see. They can move insights forward, I think. They can start focusing on it.

I am currently still working with UiPath Platform.

I give the stability of UiPath Platform an eight.

It requires too many resources, frankly, with scalability. I would rate it a seven. Because if I have to spin up a new machine, I have to get an additional license and everything. It is a headache. The licenses are too expensive for UiPath Platform. I give it a seven just because of that.

I would rate UiPath Platform technical support a nine, for sure. They are great.

The initial setup process for UiPath Platform is quite simple. The machines having everything is quite simple. Having that said, a couple of times, the debugging of an issue is not quite straightforward, but the initial setup is quite straightforward in my opinion. You should know what you are doing. You should be aware of the basic things before you dive into anything.

We have both models. We are resellers as well, and we also allow clients to purchase their licenses and then onboard on their self-hosted Orchestrator. However, if it is an Orchestrator that we are managing, most of the time we are the reseller.

I give the pricing for UiPath Platform a four, not even five. I do not think the pricing model of UiPath Platform is good. Moreover, every year they change their licensing model, which directly impacts their pricing, and people are confused as well. That is one thing.

I will compare UiPath Platform to products from other vendors such as Power Automate . In one line, UiPath Platform is only lacking in the license cost. Its license is too expensive for anyone to justify automating a small process, and that is where Power Automate  has an edge. Apart from that, UiPath Platform provides a mature tool with better functionality and better options in order to automate, and I will say that overall experience with UiPath Platform is much better when you compare it with Power Automate. Having that said, just because of that license cost, UiPath Platform is kind of losing now. I am seeing a lot of vendors, even our clients are requesting to move away from UiPath Platform and try to utilize Power Automate or maybe any kind of agentic solution. That is where we are also trying to explore BotCity  and a couple of other things which will not cost as much as UiPath Platform. Maybe in some scenarios, the cost is one-eighth of the actual license of UiPath Platform per year.

We do have some level of success with agentic automation. I will say that ninety percent of it is POC. I am aware of one project in our company which is actually running in production which is utilizing the agentic capabilities of UiPath Platform. With all of that said, I will say that the product that UiPath Platform is offering, personally, I think there is still a ton of work that needs to be done. For example, when we were utilizing their new document understanding offering as well, there were a lot of things which frankly were quite frustrating when it comes to deployment. We had to work with their team to make changes on the fly so that at least we can deploy our solution via the beta libraries that they were providing us over the call. That level of support is great, but it would have been much better if this was not required. We had to essentially delay the deployments and do a ton of things in order to essentially get things sorted out from UiPath Platform's side.

It is useful to monitor the tone or sentiment in messages for our operations. Every company has their own way of analyzing such data. Our company also has a lot of such data available. We do such analysis on this basis. Earlier it was simple reviews, but now we are doing that analysis on even complex data. One example, as I said earlier, is contracts that we are dealing with a lot. It is certainly useful, but it is still a developing technology in our opinion. It is getting matured. We are early adopters for sure. We would like it to improve further.

We did automate actions using UiPath Platform Communication Mining, but frankly, we have not explored it much because it has a very specific use case and we do not want our critical data to go inside their model, be analyzed, and do a lot of things. Most of the clients just back off because of that.

The biggest challenge that we face when dealing with UiPath Platform is the concept of unknowns or basically how different processes are connected to each other. They have tried to handle it to a certain level with the help of Automation Hub, but still the interconnected processes, like how one process is dependent upon another, that is not available. A best way to think about it is how a graph essentially works, with how one point is connected to another. I would really appreciate UiPath Platform to develop something, whether it is with the help of AI or a simple tool that they can develop, that can allow me as a business owner to put in all of my processes in there and see how one of my APIs is being utilized by four different processes. If this goes down, four of my automated processes are impacted. That functionality I would really love to see. They can move insights forward, I think. They can start focusing on it. I would rate this review as an eight overall.

I have utilized all the spheres and all the domains of UiPath Platform  while automating processes in the industries of banking, manufacturing, telecom, and shared services. I have automated processes for each department of these organizations, including finance, accounts, HR, IT, and security.

When automating things, I follow the approach of understanding whether any other more stable, integrated API is available for the system before implementing RPA . I try to implement that first and then incorporate RPA  into the improved process. I have done attended automation, unattended automation, and human-assisted automations.

The most attractive feature of UiPath Platform  is that it is user-friendly and now it is well accepted and available in all parts of the world. If you want to understand anything, it is not a big deal in comparison to other products. Its usability is quite easy for anyone who does not have technical knowledge but still can use this software based on the business process they know.

UiPath Platform stands out for me because of its usability, its diversification, its integration, and having multiple options for the same thing in different ways. For example, you have the option of sending email not only through Outlook but through multiple options. This diversification sets it out. Additionally, its magnitude allows it to deal with any kind of large process. Recently I completed an automation where there was an invoice with more than a thousand PDF pages, and UiPath Platform was still able to process that invoice, extract the data, and feed it into the ERP  system.

UiPath Platform's stability is far better compared to any other RPA product. For scalability, I rate it seven out of ten because it is highly scalable as far as you want, provided a person is willing to spend money on it.

UiPath Platform pricing is high. Whenever an organization tries to opt for UiPath Platform, the real question comes regarding its price. It is too high, and most of the time, business cases fail because of its high price. When utilization is considered, UiPath Platform is far better. Only organizations that have big budgets are able to utilize this project; otherwise, their costs are high.

Pricing can be improved, and one important thing is that if they have designed the product so that the latest versions are available, then they should give a heads up to all their customers that from now onwards, this will be the latest version and the previous version's activities are not supported by us. This way, people can be encouraged to use only the available new activities instead of the older ones.

I have been using UiPath Platform for more than ten years.

I would give five out of ten. It is mediocre.

A person coming to a meeting to discuss any scenario should not tell us that this is not their domain. Even if that is not their domain, they should take that person with them for the technical support because we are there to ask them instead of just getting the answer that the person is not available and that we can deal with this later. This is not the way.

Additionally, they have increased some prices while providing support. If we have to have a meeting with them, they have started charging for that. I think this is wrong because UiPath Platform is already expensive, and this will increase its cost further.

I used to use UiPath Platform community previously, but after AI-generated tools such as Copilot of Microsoft and ChatGPT, I prefer using these tools because they give an exact answer to your question instead of lingering on multiple things on the internet. I prefer using these tools because even if I want something, it gives me the source, indicating that this is from the source.

Return on investment is all about your planning. If you are planning to get the return on investment, then you have to choose only those cases which will give you a benefit in terms of time-saving. If someone is making a business case of time-saving as well as error handling and critical processes, then return on investment will be very low.

At the initial level, I have selected some five processes and defined the return on investment, which should be properly documented and accepted by the customer. What happens practically the next day when the bot is live is that people say they thought the return on investment could have been ten percent, but practically they are getting one percent. This should not happen. Things should be locked in from the start. If we plan properly, we can definitely get a return on investment of more than thirty percent.

I have used UiPath Platform, Automation Anywhere , and Power Automate  of Microsoft.

I would rate Automation Anywhere  second because it has improved itself in the past few years. Power Automate  is a product which is more focused and related to Microsoft. If an organization is Microsoft-driven, it should use Power Automate, but it cannot handle big magnitudes and complex data. If we talk about diversification, complexity, and variety, UiPath Platform stands out in comparison to any other product. Though it is an expensive one.

UiPath Platform Academy is good and it helps to learn, but honestly, there are some questions in their course whose answers are wrong. For example, I have witnessed that they ask a question in their academy to select multiple answers from the following options. Someone selecting multiple is wrong, but they are telling in their solution that the answer is only one. Similarly, in the previous course, the answer was different and in the next course, the answer was different. They should review their test and exam questions.

For Agentic AI and AI both, I can answer consolidatedly that people want to use it, but people are not sure what they want out of it. For example, IT security is a thing and it has humongous policies in its domain. Whenever I try to ask people to start using Agentic AI in IT security instead of just the lengthy IT security approval process, we can create an agentic bot which can tell that your parameters given for this particular thing are correct or not. If they are correct, simply go ahead. If not, then reject the case. This can increase efficiency. Practically, such cases are not there for people to accept them to automate. The reason being there are two fears: one, people still do not trust AI. Secondly, people still believe that if everything will be automated, what will they do? This is a fear of loss.

One more thing regarding Agentic AI which is very important that we have to tell people and even our customers is that agentic is not a robust and quick solution. To implement a proper solution of AI, whether Agentic AI, Generative AI, end-to-end AI, or any other AI solution, it takes time, sometimes more than a year. People believe that they have invested money on it, so they get the return the next day. This will not happen. This is also important to communicate.

I would rate this review overall at seven out of ten.

From time to time, I have been using UiPath Platform  only for merging, filtering, and getting what I want from data tables, basically every now and then, only when I need to do small tasks, such as filter tables or do a quick win.

I used to be basically an integrator where I worked for a consultancy company where some other company would hire us to develop UiPath Platform  products into their environments. When I'm using UiPath Platform, it's for my personal use, just to save me some time doing what I told you about tables and just easing my job.

From UiPath Platform, the positive side is it was easy to integrate. Now, they have been changing lots of things that I don't really prefer, and basically, it was easy. The Orchestrator and having the logs whenever an automation is running allows you to see the logs right away, even though it can be on debug or even in production.

The Orchestrator is one of the main things that UiPath Platform has. A disadvantage against Power Automate  is that with Power Automate , you have the cloud flows that you can trigger based on a cloud flow connected to whatever you want, which is pretty nice. You can also run most of your automations depending on if you are using UI or not; if you are not, you can do everything cloud-based instead of actually needing a machine to do that, whereas with UiPath Platform, you always needed a machine before.

The installation procedure for UiPath Platform was straightforward.

I think they are turning too much into a business standpoint with UiPath Platform, meaning that the new stuff that they have been developing and operating has the most focus on business, so business can actually develop it within UiPath Platform, which they kind of never will. They have been disregarding the developer side of things by not keeping it simple and easy to use. I think they have been developing too much into the idea that anyone can build in UiPath Platform, but it's making things harder for people who actually understand UiPath Platform and how it should run. It's not about being too simplistic; it's about making things that for us don't make sense. Some changes even in the Excel activities have been making things harder and pointless in some regard.

I think UiPath Platform should focus more on developers and not on business because, in reality, business will never be doing automations. If they do, they will always need a developer to fix it because they messed up somewhere, and for the price, it went up too high.

I did use UiPath Platform. I haven't been using it lately. The last time I used UiPath Platform was a few months ago, but it's only to do small tasks, and I don't even use it in production that much because it's too expensive right now.

If I count every day use of UiPath Platform, I worked for two and a half years using it every day.

I have only used UiPath Platform. Automation Anywhere , I never used it, but I wanted to compare between automation tools. I have been mostly using Power Automate.

The installation procedure for UiPath Platform was straightforward.

Regarding ROI with UiPath Platform, it depends on how companies are actually using the automation and what use cases they have. But for it to be right now viable in terms of cost and everything, they must be using UiPath Platform almost all the time; otherwise, it won't be that good because it's too expensive. The good part is that you reduce human error, you don't give access to passwords, and you keep them safe in that regard, but then, I don't have a definitive answer because I haven't been touching UiPath Platform for too long and not dealing with customers with UiPath Platform for a long time.

Nowadays regarding UiPath Platform, there are both advantages and disadvantages because nowadays you can just go into an AI tool such as GPT, Claude, or whatever and ask it to do whatever you need, and it will be faster. UiPath Platform has the upside of the automation if you actually develop that into a customer, which will be time-saving for them. I used to have runtime for UiPath Platform.

I am an RPA  developer and tech lead within the RPA  field. I have used UiPath Platform  according to RPA development, especially for many customers, and I have worked within companies that also recommended UiPath Platform  as a solution to their needs and business processes. There were many different use cases. The most popular one is traditional RPA automation of repetitive tasks, such as downloading reports and automating business processes where we created robots performing certain tasks in the customer's core systems.

I have also participated in a couple of use cases using AI Center from UiPath Platform and Document Understanding and data, but mainly, the most popular one is just the typical RPA traditional approach.

I did not have a chance to try agentic automation on a real use case; I just started it by myself to get familiar with the technology, not diving deep into that, but I appreciate the idea of Maestro and how it looks. I really appreciate the approach of showing just a simple BPMN or diagram where you are solving your puzzle and collecting all the components in one place. It reminds me of my first RPA tool, Blue Prism , which I also really appreciated. I never faced any issues because I did not use it for a real use case, but it looks promising, especially how easily you can automate and create agents and context-based agents with RAG. I appreciate it and I am hoping that there will be opportunities in the nearest future where I can use something from Maestro or agentic automation or all together, which would be interesting.

The best feature of UiPath Platform that I appreciate the most is UiPath Studio . It is a great tool that I appreciate because I am a developer and I also have a background as a .NET developer, and I really appreciate how Studio is built on the WWF framework, Windows Workflow Foundation. It also includes the core .NET libraries, which are really good, and it appears as a native integration environment, such as Visual Studio or other products.

The Orchestrator is also really good because it is a great tool with the open API, which I leverage really often. Those are the most beloved ones from UiPath Platform.

By using UiPath Platform, I always try to reduce human errors by the maximum amount possible. It really depends on the projects because we have a rapidly changing environment when needing to do something quick as a POC or MVP product to show the customer something that works. In my experience where I developed solutions using UiPath Platform, I always aim for an eighty percent reduction in human errors.

I see Blue Prism  as a tool that is more compatible with customers and structures that keep a high focus on security. It is a popular choice for banks and financial structures because it is simple and has enhanced security features which are really appreciated by banks, financial structures, and also the government. Power Automate  is also a great tool, particularly with its connections to the Power Platform, such as Power Apps, providing a seamless integration experience. I would say that Power Automate  is more suitable when you have the full Microsoft stack, when you need to automate something inside regularly using SharePoint , Excel online, and Outlook.

UiPath Platform combines all these elements, as it caters to both citizen developers and experienced developers. If you know some programming language, you can do really agile things with UiPath Platform. Furthermore, UiPath Platform offers enhanced security features specifically for healthcare and banking. UiPath Platform is the right choice when you start your automation journey because it can do everything. You can create something focused on security or integrate with the Microsoft stack, though not as seamlessly as Power Automate. From the developer experience perspective, UiPath Platform is the winner, as it feels developed even with low-code, but still provides a feeling of native development, such as back-end development where you can freely utilize your favorite programming language, .NET and C#.

Backward compatibility has room for improvement because it often happens that when someone starts developing on one version of UiPath Platform, for example, version 2023.4, and newer versions come out, they might not have a proper SDLC which covers keeping up-to-date on UiPath Platform. When deciding to update to the newest version, it is often the case that it breaks previously developed automations and code. Even ninety percent of your code might not work due to new activities, packages, or something else. The first improvement should be on backward compatibility, which means I want to easily update when I need to.

I have also faced an issue with Q items and API. It does not allow full manipulation of Q items as you can do natively. For instance, there are several stages of transaction status, and with the API, you can grab and read details about items but cannot set the status in progress, which is essential for UiPath Platform to advance to the next transaction stages. This is covered by native activities of UiPath Platform, but when I want to leverage it from the API, I cannot do so.

The second point is the lack of proper documentation for coded automation workflows. I noticed that not many people use the coded workflows feature, which is great for creating C# classes for helpers and other custom needs. However, the lack of documentation and answers in the UiPath Platform forum can be frustrating. I would suggest more rich documentation and an open-source behavior approach for this feature to provide information for developers.

I have focused on UiPath Platform for probably three and a half years, maybe four.

Stability depends on the operator and infrastructure robustness. I would say it is generally good, but sometimes the bugs or behavior of the studio itself are frustrating. Therefore, I would rate it a seven due to these bugs and backward compatibility issues, as they tend to stop maintaining previous packages and versions, which can become buggy.

I would rate the technical support a strong nine. It is really good.

I have never used UiPath Platform for my personal projects, but for my clients, I would say it typically saves three to seven FDEs per week, which is really great.

Regarding pricing, I do not have direct access to it because it is always up to customers as the sales team from the customer side handles the purchases. However, from what I have heard and seen, it is probably more expensive than other vendors, but there are no doubts that it is worth it.

When comparing UiPath Platform with other RPA tools such as Blue Prism, I would say UiPath Platform is always the right option because Blue Prism and Power Automate and Power Platform are really for specific use cases. I also have experience with Power Automate and Power Platform.

I have really good feedback about UiPath Platform Academy courses because they provide plenty of information, divided into sections and include gamification with the robot icon watching. However, I do have one main concern regarding the tasks that you need to perform to gain your knowledge perfectly. They are pretty easy for me, especially. I would add some difficulty to that. Overall, the structure and the information located there are good and they cover all of my needs to check, review, or learn something.

I think the UiPath Platform user community lacks information about some complex use cases, which is a problem for the forum, as it seems that everyone develops something simple and only asks straightforward questions, getting their answers on the forum. However, when it becomes serious, you really struggle on the forum to find information. I do use the forum to get answers from the LLM models, but I would say it needs improvement, such as publishing more serious cases to provide answers to more specific questions.

My advice for someone looking into purchasing an RPA tool such as UiPath Platform is to always search for really qualified engineers, not just citizen developers. When building something complex and wanting to get your ROI, hiring qualified developers is essential. It is a must. Based on this, I would recommend UiPath Platform.

I would say that if you do not consider maintenance at the start, it will be complex and difficult. However, if you think about it from scratch, it can be easy. I perform maintenance with the major releases of the platform about once every three months. My overall rating for UiPath Platform is an eight.

I have used UiPath Platform  for process mining to find automation opportunities, specifically for the P2P, Process to Pay process. We found the insight we wanted. In my team, UiPath Platform  used to be utilized by three or four people; however, I'm not certain how many people can use it.

The best features of UiPath Platform are that it is quite user-friendly and easy to understand.

The user interface of UiPath Platform is easy to use; you can understand what you need to do, and the navigation is good and easy to find.

In our organization, UiPath Platform improved the P2P process, where there were some manual steps such as the approval process that was done manually. We suggested making it automated; it helped maintain the hierarchy to get approval and was quite fast. After that, we saved a lot of time with increased accuracy, which was beneficial.

In UiPath Platform, the area that may have room for improvement is the language, which is quite difficult. From the SQL perspective, it feels more manageable to handle or write, but the language needed to create some KPIs in UiPath Platform is quite challenging.

I have compared UiPath Platform with other automation tools such as Power Automate  and Celonis , and while they were quite similar, I still have concerns about the programming language only.

I have used UiPath Platform for one year.

I would rate the stability of UiPath Platform as nine.

UiPath Platform is scalable, and I would rate it an eight for its ease to upscale or downscale the solution.

I would rate the technical support for UiPath Platform as nine.

I have used the academy courses to learn about UiPath Platform.

I am satisfied with the academy courses for UiPath Platform; they are good and easy to understand. One suggestion is if they could put more videos on more use cases; that would be great.

It took maybe a few days to set up UiPath Platform; I don't remember exactly, but it took some days.

I cannot provide an exact number, but UiPath Platform reduced human error quite significantly. I cannot give exact numbers, but we did implement some automation using that platform, which enabled us to find some automation opportunities that we implemented. The reduction may be around 10-20%.

UiPath Platform has saved us approximately 50.

I think the pricing for UiPath Platform is cost-efficient.

I haven't tried using communications mining in UiPath Platform, and I haven't explored that area, so I cannot comment on it.

I would recommend UiPath Platform to other users; however, I would mention that the programming language can be quite difficult. If someone is good with programming languages and has a good understanding, then it's fine; it's good. I would rate this review an eight overall.