Sold by: Compucom Systems, Inc.
Make confident decisions about Amazon Connect. This assessment evaluates your contact center across people, processes, governance, platform, and security to reduce risk and uncertainty — while establishing the foundation for stronger CX outcomes and AI enabled capabilities. You receive a maturity score and heatmap, target architecture, Day 1 scope, and an AWS aligned migration roadmap.
Overview
Modernizing the contact center is more than a platform swap. Without a structured readiness assessment, your organization lacks visibility into gaps across routing, integrations, operating model, security, and customer experience — creating risk, delays, and rework during migration. Compucom’s Amazon Connect Readiness Assessment evaluates your current environment across Business, Governance, Operations, People, Platform, and Security to determine readiness for a cloud native contact center on Amazon Connect. The assessment identifies gaps and risks and defines what must change before moving forward. Unlike introductory consultations or feature led evaluations, this assessment is designed to validate readiness, scope, and operating model before committing to Amazon Connect implementation. You receive a customized, AWS-aligned roadmap that includes target architecture, Day 1 scope, migration approach, and an operating model — creating a clear, executable path from current state to Amazon Connect. This assessment is best suited for organizations facing a CCaaS or telephony renewal, launching a CX modernization initiative, pursuing AI or automation mandates, or needing cost and operating-model clarity before making contact center platform decisions.
Approach Delivered through focused stakeholder workshops and review of available architecture and workflow inputs, such as call flow and IVR diagrams, routing logic, and integration context. Outcome You gain clear visibility into readiness and risk, along with an AWS aligned plan that defines architecture, Day 1 scope, and a practical roadmap to implementation and ongoing operations. This assessment supports informed go/no go and sequencing decisions for Amazon Connect, reducing uncertainty before platform, budget, and operating model commitments are made. Deliverables Deliverables typically include a maturity score and readiness heatmap, identified gaps and risks, target architecture and Day 1 scope definition, a migration roadmap, and clear next steps aligned to your business.
Highlights
- Evaluates contact center readiness across business, governance, operations, people, platform, and security.
- Assesses workflows, routing logic, integrations, and operating model to produce a maturity score and readiness heatmap.
- Delivers target architecture, Day 1 scope clarity, and an AWS-aligned migration roadmap with prioritized next steps.
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Vendor support
Support: https://itops.compucom.com/ Compucom provides Day Two operational support delivered by a dedicated team of Amazon Connect and AWS experts, focused on platform stability, incident response, and controlled change under defined service scope. Ongoing optimization and advisory services are available based on customer requirements and engagement model.