Sold by: Amdocs
AWS Free Tier
Amdocs agentic AI solution empowers communications service providers to accelerate innovation and deliver seamless, personalized customer experiences by leveraging a modular, production-grade framework built for Telco environments. Fully integrated with AWS-native infrastructure, the platform supports diverse AI models, enabling rapid deployment and orchestration of telco-specific agents to drive operational efficiency and business agility on AWS.
Overview
The AI Concierge by Amdocs provides the following modular capabilities and frameworks:
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Agentic Contact Center: AI-driven customer care for voice, chat, email, and digital channels, powered by Amazon Connect and Bedrock AgentCore.
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Telco-Specialized Agents: Agents trained on telecom journeys, BSS/OSS integration, and domain logic, enabling proactive resolution of complex inquiries and automation of workflows.
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Secure and Scalable: Hosted on AWS, with enterprise-grade security, global-scale infrastructure, and support for regulated, latency-sensitive deployments via AWS Regions or AI Factories in telco data centers.
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Enable AI as a Service for B2B clients, driving new revenue streams
CSPs will enjoy the following business benefits from this solution:
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Rapid Time-to-Value: Pre-built agent libraries and insights accelerate deployment, reducing engineering overhead and enabling CSPs to focus on business outcomes.
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Lower cost-to-serve through higher containment and automation.
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Improved NPS or CSAT scores via faster, more accurate issue resolution.
Highlights
- Reduced average handle time (AHT) and billing inquiry durations.
- Elastic, global-scale AI deployment with flexible integration options.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
No refund
Legal
Vendor terms and conditions
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Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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