Sold by: D3Clarity - Expert AI & AWS Help
D3Clarity delivers 24x7x365 production support for AWS cloud, data, AI, and contact center environments - combining proactive monitoring with rapid incident resolution for enterprise teams. Keep mission-critical environments running reliably with proactive monitoring, rapid incident resolution, and flexible ongoing operational support from D3Clarity's certified experts.
Overview
Overview
D3Clarity's Production Support services help organizations maintain the performance, stability, and security of their cloud infrastructure, data platforms, Artificial Intelligence (AI) solutions, customer experience systems, and enterprise IT environments. Built for teams that need more than a break-fix model, this service delivers continuous monitoring, rapid issue resolution, and infrastructure management so critical business systems keep running efficiently.
Key Features
- Proactive Monitoring and Incident Management — continuous monitoring and rapid response support across cloud, data, AI, customer experience, and enterprise IT environments
- Cloud Infrastructure and Platform Support — ongoing infrastructure management, optimization, patching, and operational oversight for secure, scalable cloud environments
- Data Platform and Analytics Operations Support — expert support for data pipelines, integrations, data governance, and performance optimization
- AI and Intelligent Automation Support — proactive operational management and issue resolution for AI-powered solutions and automation platforms
- Customer Experience and Contact Center Support — production support for Amazon Connect Customer and other omnichannel contact center environments to minimize disruptions and improve service quality
- Performance Optimization and Operational Visibility — proactive strategies that improve uptime, efficiency, and long-term operational resilience
Example Use Case
A mid-market organization running a 200-seat Amazon Connect Customer contact center handling tens of thousands of daily interactions engages D3Clarity for after-hours monitoring and escalation management. D3Clarity configures CloudWatch alarms, defines escalation workflows, and provides rapid incident triage so that contact center disruptions are identified and resolved before they impact customer experience - freeing the internal team to focus on strategic improvements during business hours.
Business Benefits
- Minimized downtime through proactive monitoring and rapid incident triage, troubleshooting, and resolution
- Higher Customer Satisfaction (CSAT) and service consistency across contact center and customer experience platforms
- Extended internal team capacity — D3Clarity acts as an extension of your team with flexible support resources and technical expertise
- Reduced support complexity across multiple platforms, vendors, and technologies through simplified, streamlined operations
- Improved visibility into infrastructure health and operational trends, enabling faster decisions and preventing small issues from becoming major disruptions
- Scalable support that adapts as operational demands grow, backed by a long-term partner rather than a one-time vendor
Engagement and Pricing Models
D3Clarity offers flexible engagement structures to match your operational needs:
- Full Managed Services - complete environment management with SLA guarantees and dedicated teams
- Continuous Improvement - joint backlog management, sprint planning, and regular optimization reviews
- Staff Augmentation - dedicated or fractional AWS specialists embedded in your organization
- Ad-Hoc Production Support - on-demand support with flexible retainer models
- AWS Emergency Support - 24x7x365 emergency response for critical outages and disaster recovery
Pricing is structured as monthly retainers, time-and-materials engagements, or custom-scoped packages depending on the engagement model selected. Contact D3Clarity for a tailored proposal.
Why D3Clarity
D3Clarity is an AWS Advanced Tier Consulting Partner with specializations in Amazon Connect Delivery, the Well-Architected Partner Program, and Migration & Modernization Services. Our certified consultants combine deep AWS platform expertise with hands-on production support experience across cloud, data, AI, and customer experience workloads — giving clients a single trusted partner for ongoing operational reliability.
AWS Services Disclosure:
This implementation may include the use of Amazon Connect Customer, Amazon CloudWatch, AWS Lambda, Amazon Simple Storage Service (S3), AWS Identity and Access Management (IAM), and AWS Systems Manager, among other AWS products.
Highlights
- Cross-Domain Unified Support Model: D3Clarity manages cloud infrastructure, data pipelines, AI systems, and Amazon Connect contact centers under a single operational framework - eliminating multi-vendor coordination overhead. Engagement models range from full managed services with SLA guarantees to ad-hoc retainers and emergency response, all backed by AWS Advanced Tier expertise.
- 24x7x365 Proactive Monitoring and Rapid Incident Resolution: Continuous monitoring across your entire production environment with defined escalation workflows. D3Clarity's team handles incident triage, troubleshooting, and resolution around the clock so your internal team can focus on strategic initiatives rather than firefighting operational issues.
- Flexible Scaling Without Long-Term Lock-In: Start with ad-hoc production support or emergency response and scale to full managed services as your needs evolve. D3Clarity embeds dedicated or fractional AWS-certified specialists into your organization with structured knowledge transfer, ensuring your team grows stronger over time rather than becoming dependent on external support.
Details
Categories
Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Contact Options:
- Schedule: Schedule a meeting at your convenience
- Phone: +1 855-522-8644 (8 AM - 6 PM CT)
- Email: info@d3clarity.com
- Chat: Chat with us on the D3Clarity Website using Amazon Connect Customer
Engagement Process
After initial contact, D3Clarity follows a structured onboarding process:
- Discovery Call: Scope assessment covering your environment, platforms, and support requirements
- Environment Audit: Review of infrastructure, monitoring gaps, and operational risks
- Monitoring Configuration: Dashboard setup, alerting rules, and escalation workflow definition
- Runbook Delivery: Documented operational procedures, escalation matrix, and shared responsibility model
- Steady-State Support: Active production support begins per agreed engagement model
Buyer Responsibilities
To ensure a successful engagement, buyers are expected to provide:
- Designated point of contact for escalations and approvals
- AWS environment access (IAM roles, console access as needed)
- Existing documentation on architecture, runbooks, and known issues
- Participation in onboarding sessions and periodic review meetings
Scope Flexibility: Services tailored to this specific D3Clarity AWS Production Support for Cloud, Data, AI & CX listing or extended across your entire AWS, cloud, and on-premises ecosystem.