Didim Managed

Didim's AWS Managed Service Provider (MSP) offering helps organizations operate and optimize their AWS environments with greater reliability, security, and efficiency. Our service is designed for businesses that need ongoing cloud operations, infrastructure management, monitoring, incident response, cost optimization, and technical support across their AWS workloads.

Our team provides operational management across core AWS services including:

• Compute: Amazon EC2, AWS Lambda, Auto Scaling
• Databases: Amazon RDS, Amazon DynamoDB
• Monitoring and Observability: Amazon CloudWatch, AWS CloudTrail, AWS Config
• Networking: Amazon VPC, Elastic Load Balancing, Amazon Route 53
• Storage and Backup: Amazon S3, AWS Backup, Amazon EBS
• Security: AWS IAM, AWS Security Hub, AWS GuardDuty, AWS WAF
• Cost Management: AWS Cost Explorer, AWS Trusted Advisor

• AWS infrastructure monitoring and 24/7 alerting with operational support
• Incident response, root cause analysis, and troubleshooting
• Security configuration review, hardening guidance, and governance support
• Backup, recovery, and business continuity planning
• Cost visibility, rightsizing, and optimization recommendations
• Automation of routine operational tasks using Infrastructure as Code
• Patch management, update coordination, and maintenance windows
• Monthly operational reporting and service review meetings
• Support for cloud migration, modernization, and ongoing improvement

Didim follows a structured engagement process to onboard and manage your AWS environment:

Phase 1 - Discovery and Assessment (Week 1-2): We conduct an environment assessment covering your current AWS architecture, workload requirements, operational priorities, and business goals. Deliverables include an environment assessment report and a tailored managed service plan.

Phase 2 - Onboarding and Configuration (Week 2-4): We configure monitoring, alerting, backup policies, and security baselines across your AWS accounts. Deliverables include monitoring dashboard setup, alerting rules, and documented operational runbooks.

Phase 3 - Ongoing Managed Operations: Didim manages day-to-day AWS operations including incident response, maintenance coordination, cost optimization reviews, and security posture management. Deliverables include monthly operational reports and regular service review meetings.

A mid-size e-commerce business experiencing seasonal traffic spikes engages Didim to manage Auto Scaling configurations, monitor Amazon EC2 and Amazon RDS performance, and optimize costs during low-traffic periods. Didim provides proactive rightsizing recommendations before peak seasons, ensures backup and recovery readiness, and delivers monthly reports showing resource utilization and cost trends - allowing the business to focus on growth rather than infrastructure management.

This service is suitable for businesses that want to:

• Outsource day-to-day AWS operations to a dedicated team
• Strengthen cloud governance and security posture
• Improve system reliability and reduce unplanned downtime
• Control and optimize cloud spending while maintaining flexibility for growth
• Gain visibility into their AWS environment through regular reporting

The managed service scope is defined during the discovery phase and documented in a statement of work. Customers are expected to provide appropriate AWS account access (IAM roles) and designate a point of contact for coordination. The base service covers AWS infrastructure-layer operations; application-layer support and third-party SaaS management are outside standard scope unless separately agreed.

To begin, subscribe through AWS Marketplace and our team will schedule a discovery call to assess your environment and define the service scope tailored to your AWS workloads. Didim works closely with each customer to deliver a managed service model that aligns with their operational needs and business objectives.