Incident Response Retainer — Max Technologies

Annual agreement providing guaranteed incident response coverage with pre-negotiated rates, pre-cleared procurement, and pre-banked hours. Retainer customers receive priority response during active incidents and faster engagement start when an incident hits. Includes guaranteed response SLA, dedicated lead consultant, and quarterly readiness check-ins. Recommended for any organization with material breach exposure, regulated data handling, or board-level accountability for cybersecurity incidents.

• Pre-banked hours credited to your account at engagement start
• Priority response queuing — retainer customers jump the queue during active incidents
• Dedicated lead consultant assigned before an incident occurs
• Quarterly readiness check-ins to review scope, contacts, and response procedures
• Pre-cleared procurement — contract in place before the incident, no emergency sourcing

Delivered by a CrowdStrike Services Partner founded by a former early CrowdStrike employee. As an authorized AWS Marketplace seller, Max Technologies enables frictionless procurement through your existing AWS committed spend (EDP).

• Duration: Annual
• Engagement model: Annual retainer
• Pricing: starts at $25,000 USD (final price via private offer)