AWS Agentic AI for ERP Order Tracking and Supplier Automation

Overview Manual ERP queries and supplier follow-ups create operational delays and overload support teams. Adastra's AWS agentic AI solution deploys a conversational AI agent that gives business users real-time access to ERP data through natural language – no SQL knowledge or IT support required. Built on Amazon Bedrock, Amazon OpenSearch, Amazon DynamoDB, AWS Lambda, Amazon Textract, and Amazon API Gateway, the solution automates supplier communications, integrates with existing ERP systems without backend changes, and delivers end-to-end visibility across order tracking, inventory, and supplier workflows.

Approach Adastra delivers an AWS agentic AI automation solution that integrates seamlessly with your ERP system. Through a structured discovery phase, we define the key features, data flows, and user scenarios. We then design and implement a cloud-native solution using AWS services to provide real-time ERP data access and intelligent automation of supplier communication workflows.

Activities

• Build and configure an agentic AI agent that supports natural language interaction with ERP data.
• Connect the agent to ERP systems and relevant operational data sources.
• Develop SQL translation capabilities to query structured ERP data.
• Implement RAG model integration for unstructured data such as invoices, purchase orders, product photos, and email exchanges.
• Create orchestration logic to select sources and execute queries.
• Deliver a business-facing interface for query input and results.
• Test for accuracy and usability across real-world ERP and supply chain scenarios.
• Provide documentation, onboarding, and knowledge transfer.

Deliverables

• Fully functional agentic AI agent integrated with ERP systems and operational data sources.
• SQL translator for structured ERP database queries.
• RAG component for unstructured data retrieval (e.g., invoices, purchase orders, email exchanges).
• Front-end interface for self-service ERP data access.
• Solution architecture and configuration documentation.
• User guide and knowledge transfer session.

Outcomes

• Business users can query ERP data using natural language, reducing ad hoc requests to IT or BI teams and increasing overall productivity.
• Customer service and operations teams get instant access to critical information including:
• Product availability and inventory status, reducing stockouts and streamlining inventory management.
• Work order and inventory tracking for smoother operations and fewer delays.
• Customer and sales data to drive better engagement and sales decisions.
• Financial and accounting data for timely financial decision-making.
• Product pricing and costing to support more accurate pricing strategies.
• Component tracking and bill of materials (BOM) data to align production with material availability.
• Combines structured ERP data and unstructured sources for richer, more actionable insights.
• Encourages greater adoption and value from existing ERP systems across the organization.

Adastra: Your AWS Partner for Data, AI, and Cloud Adastra is an AWS Premier Consulting Partner with over 25 years of experience delivering data, AI, and cloud solutions across financial services, retail, manufacturing, and distribution. Our AWS agentic AI implementations are grounded in governed data practices and purpose-built for enterprise scale. With deep expertise in Amazon Bedrock, ERP integration, and cloud-native automation, Adastra gives operations teams a trusted partner to unlock real-time intelligence from their existing ERP investment.