Sold by: Intradiem, Inc
Dynamic Workforce Orchestration is a new approach to managing the large, structured teams that deliver today's customer experience. Across industries, service work happens in environments where demand arrives in queues, staffing is based on forecasts, and performance is measured against strict metrics. These teams-from contact centers to claims processing, healthcare delivery, fraud investigation, back-office and many others-work in silos, making it difficult to respond quickly when demand changes. Dynamic Workforce Orchestration connects these workforces by aggregating real-time data from across systems, analyzing conditions, and triggering automated actions that align people, work, and time, creating greater agility and more consistent customer experiences.
Overview
Video
Handle Time Assistant
Video
Off-Phone Engagement
Video
Coaching
Video
User Productivity Tracking
Video
Technical Integration Overview
Today's service operations are often static instead of dynamic, siloed instead of shared, and human-dependent instead of hybrid. Intradiem's Dynamic Workforce Orchestration (DWO) helps organizations navigate these operational shifts by enabling real-time adaptation, connected execution, and seamless coordination across people, systems, and automation.
The missing layer across these transformations is orchestration. Intradiem serves as the execution layer that transforms workforce intelligence and operational insight into coordinated real-time action across the enterprise.
By integrating with Amazon Connect and existing enterprise systems, Intradiem helps organizations automate workflows such as coaching, training, schedule optimization, workload balancing, shrinkage reduction, and real-time work prioritization, without disrupting existing technology investments. Powered by Intradiem's patent-protected proprietary rules engine, organizations can continuously respond to changing demand, staffing conditions, and business priorities throughout the day.
With Dynamic Workforce Orchestration, organizations can break down operational silos, unify workforce intelligence across front-office and back-office environments, and create a real-time operational framework that improves agility, productivity, employee engagement, and customer experience.
To learn more about Intradiem and Dynamic Workforce Orchestration, visit
Highlights
- Rapid Time to Value: Deploy quickly with minimal lift for IT teams and start realizing measurable operational impact fast. Intradiem customers have achieved 7x ROI (average) through improved productivity, reduced shrinkage, and optimized workforce utilization
- Patented Real-Time Automation Technology: Intradiem's patent-protected proprietary rules engine continuously analyzes real-time workforce and operational data to automate actions the moment business conditions change.
- Service Agility Across the Enterprise: Break down operational silos and coordinate real-time action across contact center and back-office teams to improve employee engagement, operational efficiency, and customer experience.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months | Cost savings % | Overage cost |
|---|---|---|---|---|
Core Package | 2 Contact Center Automation Solutions | $206.00 | 66% | |
Premium Package | 5 Customer Service Automation Solutions | $377.00 | 66% | |
Enterprise Package | All 7 Customer Service Automation Solutions | $525.00 | 66% | |
CCA Add On Solution | Add On 1 Contact Center Automation Solution to the Core or Premium Package | $92.00 | 66% | |
60/60 Proof of Value | 60-day POV including Handle Time Assistant & Schedule Adherence Management (one time fee of $100,000) | $100,000.00 | 67% | - |
User Productivity Track | User Productivity Tracking product | $274.00 | 66% | |
User Productivity Pilot | 60-day pilot of User Productivity Tracking (one time fee of $100,000) | $100,000.00 | 67% | - |
Vendor refund policy
All subscriptions are non-cancelable and non-refundable for the period subscribed.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Intradiem offers two support options: Base Model and Concierge Model (upcharge).
Support Services are accessible via the Support Portal (primary), Email (secondary), or Telephone 888-566-9457, option 1 (emergency/critical issues only). Customers have 24x7x365 portal access for case submission, tracking, and history.
Intradiem's Support team continuously monitors and prioritizes incoming issues. Priority 1 issues receive a response within 2 hours, any time, any day. Priority 2-5 issues are addressed during standard business hours (Monday-Friday, 8 a.m. - 5 p.m. in the Customer's time zone), excluding U.S. federal holidays.
Learn more: Base Model | Concierge Model
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.