D3Clarity AI Scheduling & Reminders for Amazon Connect Customer

D3Clarity delivers AI appointment scheduling and reminders built on Amazon Connect Customer for healthcare, multi-location practices, and field service operations. Our AI patient-access and dispatch agents run the entire scheduling call end-to-end — finding the slot, booking it, confirming it, and rescheduling it when plans change — with bidirectional write-back to systems like Epic Cadence, Cerner, athenahealth, ServiceTitan, and more.

• End-to-end AI scheduling conversation: finds the slot, books it, confirms it, moves it, and works the recall list
• Bidirectional EHR and dispatch write-back to Epic Cadence, Cerner, athenahealth, ServiceTitan, Jobber, Housecall Pro, and FieldEdge
• Automated day-before and day-of confirmation calls tuned to specialty and patient mix, plus self-service rescheduling
• Outbound recall list automation that reaches patients and customers due for a return visit or service
• Field/dispatch capabilities including 24-hour-out confirmations, day-of confirmations, and en-route alerts with accurate tech ETAs on branded caller ID
• HIPAA-eligible architecture with PHI redaction in Amazon Contact Lens and HIPAA-eligible retention policies for recordings stored in Amazon S3

• Cuts no-show rates that typically run 15–30%, turning empty slots back into filled revenue
• Recovers recall-list revenue that front-desk teams don't have time to chase manually
• Redeploys patient-access and dispatch staff from routine phone tag onto new-patient intake, complex cases, and routing decisions — the same headcount covers more, better
• Delivers a working, measurable scheduling motion in roughly 8 to 12 weeks, with ongoing optimization and production support after go-live
• Reduces double entry and calendar reconciliation risk since the schedule stays accurate in real time across systems of record

D3Clarity is an AWS Advanced Tier Consulting Partner with the Amazon Connect Delivery specialization, and a SOC 2-certified, HIPAA-experienced team that owns the integration and compliance work most practices and dispatch operations don't have the bandwidth to take on. D3Clarity also helps clients secure AWS implementation partner funding that subsidizes most projects, and maps the expansion path beyond the first deployment.

AWS Services Disclosure:

This implementation may include the use of Amazon Connect, Amazon Lex, Amazon Contact Lens, AWS Lambda, Amazon Simple Storage Service (S3), Amazon CloudWatch, and AWS Identity and Access Management (IAM), among other AWS products.