AIIMS – AI-Driven Utility Incident Management System on AWS

AIIMS (AI-Driven Utility Incident Management System) is an AWS-native SaaS platform that enables electric, gas, and utility organizations to intelligently detect, classify, prioritize, and manage operational incidents in real time. Built using Amazon Bedrock, AWS Lambda, Amazon Kinesis, Amazon DynamoDB, Amazon QuickSight, Amazon API Gateway, Amazon SNS, and Amazon CloudWatch, AIIMS combines generative AI, predictive analytics, and workflow automation to accelerate incident response, improve field operations, and enhance grid reliability. The solution supports secure deployment on AWS GovCloud (US) for regulated utility and public sector environments.

AIIMS automates the complete incident management lifecycle—from event ingestion and AI-powered incident classification to intelligent crew recommendation, dispatch, SLA monitoring, and operational reporting. The platform helps utilities prioritize critical events such as transformer failures, power outages, and gas leaks while providing real-time dashboards, predictive insights, and human approval workflows for high-impact incidents. By streamlining operational processes, AIIMS helps organizations reduce response times, improve workforce utilization, strengthen regulatory compliance, and enhance customer satisfaction.

Key capabilities include AI-driven incident classification and prioritization, intelligent crew dispatch and routing, real-time incident tracking, predictive analytics, operational dashboards, SLA monitoring, audit logging, and human-in-the-loop validation for critical decisions. AIIMS is designed for utility companies managing transmission and distribution networks, smart grid operations, field service management, incident response, and energy operations, delivering a scalable, secure, and cloud-native solution built entirely on AWS.