Sold by: TELUS Digital
Operate, optimize, and secure your AWS environment with TELUS Digital's Managed AWS Operations service. We provide 24/7 AWS management across infrastructure, monitoring, security operations, incident response, automation, and cost optimization to help organizations run resilient, efficient, and secure cloud environments.
Focus on your business while we handle AWS operations. Our managed service reduces operational overhead, improves uptime and performance, strengthens security posture, and optimizes cloud costs. With TELUS Digital's Managed AWS Operations, you gain enterprise-grade AWS expertise, proactive monitoring, rapid incident response, and continuous optimization—without the burden of building and maintaining an internal AWS operations team.
Overview
TELUS Digital's Managed AWS Operations service delivers comprehensive, 24/7 AWS management designed for organizations that need ongoing operational support after AWS adoption, migration, or modernization.
Our end-to-end managed operations approach includes:
INFRASTRUCTURE & PLATFORM MANAGEMENT
- AWS account and resource management across multi-account environments
- Infrastructure provisioning, configuration, and lifecycle management
- Network, security group, and access control management
- AWS service optimization and best practices implementation
- Infrastructure-as-Code governance and automation
MONITORING, ALERTING & OBSERVABILITY
- 24/7 proactive monitoring across infrastructure, applications, and services
- Custom dashboards and alerting aligned to business KPIs
- Log aggregation, analysis, and troubleshooting
- Real-time visibility into AWS environment health and performance
BACKUP, DISASTER RECOVERY & RESILIENCE
- Automated backup strategies and data protection
- Disaster recovery planning and testing
- Business continuity assurance and failover management
- RTO/RPO optimization aligned to business requirements
- Resilience architecture review and recommendations
SECURITY OPERATIONS
- Continuous security monitoring and threat detection
- Vulnerability scanning and remediation management
- Security incident response and investigation
- Access control and identity management
- Security posture assessments and hardening
PERFORMANCE OPTIMIZATION
- Continuous performance monitoring and tuning
- Application and database optimization
- Resource utilization analysis and rightsizing
- Latency reduction and throughput optimization
- Cost-performance trade-off analysis
FINOPS & COST OPTIMIZATION
- Continuous cost monitoring and optimization
- Reserved Instance and Savings Plan management
- Waste identification and elimination
- Cost forecasting and budget management
- Showback/chargeback reporting and governance
AUTOMATION & GOVERNANCE
- Infrastructure automation and orchestration
- Runbook development and execution
- Self-service capabilities and governance frameworks
- Change management and deployment automation
- AWS Well-Architected reviews and recommendations
INCIDENT MANAGEMENT & SUPPORT
- 24/7/365 incident response and escalation
- Rapid mean-time-to-resolution through expert troubleshooting
- Incident documentation and root cause analysis
- Post-incident reviews and continuous improvement
- Dedicated support channels and SLA guarantees
Highlights
- 24/7/365 managed AWS operations with expert support across infrastructure, monitoring, security, backup, and optimization—reducing operational overhead by 30-50% while improving uptime to 99.9%+.
- Optimize AWS costs by 20-40% through FinOps and resource optimization, with rapid incident response (<15 min critical), proactive threat detection, and continuous security monitoring.
- Extend your internal team with TELUS Digital's AWS expertise, enabling continuous improvement through automation, governance, and best practices—without the burden of building an in-house ops team.
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