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Sébastien Stormacq

Author: Sébastien Stormacq

Seb has been writing code since he first touched a Commodore 64 in the mid-eighties. He inspires builders to unlock the value of the AWS cloud, using his secret blend of passion, enthusiasm, customer advocacy, curiosity and creativity. His interests are software architecture, developer tools and mobile computing. If you want to sell him something, be sure it has an API. Follow @sebsto on Bluesky, X, Mastodon, and others.

Amazon 联系中心日 – 2021 年 7 月

Amazon 致力于成为全球最以客户为中心的公司,不仅因为这是为客户着想,而且因为从长远来看,对业务发展也有益。根据 Salesforce 的一项研究,80% 的客户认为公司提供的体验与其产品或服务同等重要。超过 90% 的客户认为,积极的客户服务体验会使他们更有可能再次购买。